I've been given under warranty what us supposed to be a new iPhone 5. When I try and restore it from my iCloud it keeps asking me to sign in with two other Apple ID's that are not know to me. Why is this?
I've been given under warranty what us supposed to be a new iPhone 5. When I try and restore it from my iCloud it keeps asking me to sign in with two other Apple ID's that are not know to me. Why is this?
Adding to KC7GNM's remark (with which I agree), the iPhone 5 you received is very likely refurbished. It is not brand new out-of-the-box, never before used.
Similar Messages
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how can i open my iphone because when i try to restore it from my back up all the files it didn't open anymore & always my iphone have a problem that it automatically shut down then the itunes logo appear then i need it to connect to itunes then restore to enable to open it..what should i do?i cannot bring it to the smart center because i lost my receipt..is there any chance to recover it?thank you so much..i already update my operating system to ios 6.1.3 but when i recover my back up the operating system was ios 6.1.2..
Your phone is in recovery mode. Did you plug it to the computer running itunes? What happend?
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My iPhone asks me to sign into apple id's that are not mine- how do I stop this?
My iPhone asks me often to put in a password for apple id's that are not mine. Some of the ones that pop up are for people that I don't even know. Why does this happen and how do I stop it? Thanks!
Hi Friend,
You must have all apps downloaded by your Apple ID, otherwise you will still facing this problem. Delete the apps you did not download by yourself and download them again. I will fix your problem.
By the way, your device is configurate with your Apple ID? Check it in: Settings>>iTunes Store and App Store
Hope it will be helpful -
In a prior photoshop cc version there were filters that could used as a effect(not a layer) that are NOT available now? why ?
Ok no one has been able to help me so far this is it. I NEVER had these problems with photoshop CS6 extended edition!
The best i can do to describe the dissappearing filters( from iteratrions of Photoshop CC for the last year to now) and pattern overlays were called marble, stones and concretes. where can aI find a list of pattern overlays?
will it do any good to repost to all on this forum? -
My iPhone 4 Bluetooth, using ios7, cannot identify any other bluetooth device (even other apple products). Says device not supported. How to solve this problem?
Supported Bluetooth Profiles
It is not supposed to detect other Apple products via Bluetooth. -
I am trying to store music for two different iPods on the same Windows 8 computer, and when I try and download content from the Cloud I get an error message. Is it possible to have two different Apple IDs on the same computer?
Unfortunately you've discovered too late how important it is to maintain an up-to-date backup of your iTunes library (and all other data of value). You could, before wiping the drive, have considered making use of a commercial data recovery service that could (albeit at considerable cost) have extracted your library from the hard disk, even if virus infected.
In the absence of that option, you will need to restore the content of your library from its original sources:
Depending on your location, you may be able to re-download any iTunes Store purchases that are still available on the Store
Likewise, most digital purchases from Amazon (including auto-rip copies of purchased CDs) should be available from the Amazon Cloud and via the Amazon Music application - the same may be true of other commercial sources for digital downloads
Content imported from your CDs will have to imported again
The specific situation that you describe regarding the music imported from your friend's external HDD suggests that either the source is badly organized and/or originates from a source other than iTunes (other media players may use alternative tags for information like artist, title, album, etc. that are not wholly consistent with how iTunes handle these). Without details of the issues you're seeing it is difficult to suggest a remedy other than going through the media album-by-album, track-by-track, and correcting the inconsistencies.
In the absence of a backup or access to the original library data there is no option other than painstakingly recreating your library as described above. As you do so, you'll now realize how important creating and maintaining backups are - in my case I have at all times three separate duplicates of my library, in two different locations, where none is ever more than a week old compared to the content of my master library. -
When I try and open a word document I received the following message: "You cant open the application Microsoft Word because PoerPC applications are no longer supported". What is up with that?
Here is a post that I assembled for a similar question:
Unfortunately you got caught up in the minor miracle of Rosetta. Originally licensed by Apple when it migrated from the PowerPC CPU platform that it had used from the mid-1990's until the Intel CPU platform in 2006, Rosetta allowed Mac users to continue to use their library of PPC software transparently in emulation.
However, Apple's license to continue to use this technology expired with new releases of OS X commencing with Lion (and now Mountain Lion). While educational efforts have been made over the last 6 years, the fact is that Rosetta was SO successful that many users were caught unaware UNTIL they upgraded to Lion or Mountain Lion.
Workarounds:
1. If your Mac will support it, restore OS X Snow Leopard;
2. If your Mac will support it, partition your hard drive or add an external hard drive and install Snow Leopard into it and use the "dual-boot" method to choose between your PowerPC software or Lion/Mt. Lion;
3. Upgrade your software to Intel compatible versions, or find alternative software that will open your data files;
3. Install Snow Leopard (with Rosetta) into Parallels:
[click on image to enlarge]
Full Snow Leopard installation instructions here:
http://forums.macrumors.com/showthread.php?t=1365439
NOTE: STEP ONE of the instructions must currently be completed on a Snow Leopard or Lion Mac and the resulting modified Snow Leopard.cdr install file can then be moved over to your Mountain Lion Mac for completion of the remaining steps.
NOTE 2: Computer games with complex, 3D or fast motion graphics make not work well or at all in virtualization. -
I downloaded new 6.0 software and lost my apps on my 3gs. under itunes when I try and redo it to old settings it keeps 6.0 and I still cant download my apps. What to do?
Connect to iTunes on the computer you usually Sync with and “ Re-Sync “...
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When I try to download anything from iTunes or the App Store on my iPod Touch, my sister's Apple ID pops up instead of mine. How can I get my iPod Touch to display my Apple ID and ask for my password rather than display my sister's Apple ID?
You can try to tell the iPod to use yours:
1. Tap Settings
2. Navigate to "iTunes & App Store"
3. Tap Apple ID:
4. Tap "Sign Out"
5. Sign in to your account. -
my mac keeps freezing when i try and print anything from preview. any ideas as to what the issue is or how to fix it?
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem(s)?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
i get a 3914 error when i try and restore my iphone 4. my screen goes white and all different colors what should i do
first try a different usb cable, remove all other usb devices, and try a different port in back on desktops if possible. if no luck see these
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart. -
My iphone which was replaced by insurance keeps asking me to sign into with an apple id email
My iphone which was replaced by insurance keeps asking me to sign into with an apple id email - it doesn't matter if i log in with another user or by syncing my mac - it's annoying the **** out of me! thoughts?
<Email Edited by Host>Check in settings-itunes and app stores, to see what it is showing as far as apple id. If its not yours, log in as yourself. Also check settings-icloud and sign in
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keeps saying "ipod update server could not be contacted or is temporarily unavailable" when i try and restore my ipod touch..any ideas?
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem -
I just bought new iPhone 5 - when I try to reply to e-mail my tool bar at bottom with "reply, forward, delete..." is not there! Why? How can I reactivate it?
Submit suggestions to Apple at http://www.apple.com/feedback/iphone.html
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iTunes keeps saying its the latest version. Ive downloaded a 4.3.5.ipsw but when I try and restore from this iTunes says the firmware isn't compatible...any idea's what to do next?
The iPod 3g will only support iOS up to 4.2.1 and nothing beyond that.
Allan
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