I've been here for over an hour and all I get is the dreaded spinning flower clock thing on CC. No interface no message nothing just goes on and on
Trying to download photoshop as a trial and the creative cloud does not get past a blacnk screen and spinning flower. I have high bandwidth and I'm on a fibre optic connection so its not the download speed?
Hi Peek215,
Please try to perform following steps in order to resolve the problem.
1. Launch Task Manager(Win)/Activity Monitor(Mac)
2. Try to quit Creative Cloud Desktop app and background process CCHelper and CoreSync.
3. Relaunch Creative Cloud Desktop app.
Hope this helps.
Please let us know in case of any problem.
Thanks and Regards,
Sumit Singh
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