I've been hit by malware disguised as an Adobe update. It is preventing me contacting Apple support and blocking other contacts. I have deleted the downloads but the problem persists
My laptop has just been hit by malware disguised as an Adobe update. I deleted the download immediately and restarted but the problem persists. The malware has created a new search page, endless ads but more dangerously is creating hyperlinks hidden in normal webpage text. It is also blocking access to Apple directly and blocking me logging on to my bank etc
Please review the options below to determine which method is best to remove the Adware installed on your computer.
The Easy, safe, effective method:
http://www.adwaremedic.com/index.php
If you are comfortable doing manual file removals use the somewhat more difficult method:
http://support.apple.com/en-us/HT203987
Also read the articles below to be more prepared for the next time there is an issue on your computer.
https://discussions.apple.com/docs/DOC-7471
https://discussions.apple.com/docs/DOC-8071
http://www.thesafemac.com/tech-support-scam-pop-ups/
Similar Messages
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For about three weeks I haven't been able to download any apps, not even the free ones. My apple id billing information says that my security code on the back of my credit card is invalid. I called apple support and they told me to go to the express lane website but I still cant find a fix for my problem. If you could help me out that would be superb!!!!
Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
I created an new apple id and want to change my billing information from the old id to the new id. How do i do that, as i have been trying it like always and it keeps saying that i have to contact apple support? I have an iphone 5S.
Good day BenithaK,
Once you have changed your Apple ID, you need to set it up for use in the various systems such as iTunes, the App Store, etc so it can be used as intended. This article shows how to do that -
Apple ID: What to do after you change your Apple ID - Apple Support
To change your iTunes billing information for either Apple ID account, follow the directions in this article -
iTunes 12 for Mac: Manage your iTunes Store account
Thanks for using Apple Support Communities.
Safe computing,
Brett L -
A relative synced my iphone with his laptop without me knowing. It had a passcode on the phone but the sync still worked. I have since found out he is quite IT knowledgeable and has been known to track other peoples phones that he wants to know information about. How is my data useful to him and can he restore this data on another iPhone and run it parallel to mine? I have had people send me messages which I have not received. These have been screen shot to me later including time and I have just not got them. I had 4 weeks worth of messages go missing from my phone..I know that he synced my phone because his work laptops I'd came up in my settings. Also if the above can be done can he change the settings on my actual phone and access my location without placing tracking software on my phone. Can someone please help here as I can't restore a backup to my phone for obvious reasons and refuse to change my number because of this loser.
Connect the device to the computer.
In iTunes, select the content desired to sync.
Sync.
This is all described in the User's Guide, reading it may be a good place to start. -
I am getting an error that my Disc cannot be found, may be dirty, etc... Please reinsert and try again. After retrying, I cannot download, as the redemption code indicates that it has already been used. How do I download movie now?
Thanks for the quick advice!
Unfortunately, I am still unable to open my core productivity apps, namely Skype and Evernote. Twitter, as well, could not start. But interesting quick fix though, I never knew you could do that.
Here's the error log after the restart:
What else should I try? -
When Trying to download applications from the itunes store, I receive a message that my Apple Id has been disabled. I reset my password, accessed my Itunes Account successfully, but when trying to download, the same message appears.
You need to contact Apple Support, particularly iTunes Store support team. Cheers!
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How can I stop the 'Adobe Reader Update' from constantly trying to download? It's been over a week now, preventing me from signing out of my computer and other issues too. Can you help please? thanks!
Hi! The version is OS X 10 8 5...not sure what that means lol but it makes a difference obviously!
I did what you said now and it has worked, thanks so very much for getting back to me. I really appreciate your help!!
Can I ask you questions in the future or do I just do that through the forum?\
Thanks again, Jennie
From: Anubha Goel <[email protected]>
To: rubyrose1950 <[email protected]>
Sent: Sunday, April 26, 2015 10:42 PM
Subject: You have been mentioned by Anubha Goel in Re: Adobe Reader Updater has been 'downloading' for over a week now...it is preventing me from signing out and closing my mini Mac, can't close down. The window will not close ever, just keeps spinning around...help! in Adobe Community
|
You have been mentioned
by Anubha Goel in Re: Adobe Reader Updater has been 'downloading' for over a week now...it is preventing me from signing out and closing my mini Mac, can't close down. The window will not close ever, just keeps spinning around...help! in Adobe Community - View Anubha Goel's reference to you Hey rubyrose1950, Could you please let me know what version of OS are you working on.You might try uninstalling Reader and install it again from the below mentioned link:Adobe Acrobat Reader DC Install for all versions Let me know how it goes. Regards,Anubha
Participate in the conversation by replying to this email
To stop receiving these messages whenever you are mentioned, go to your preferences and disable notifications for direct social actions. | -
one of my friend updated her iPhone with my apple id and now her contacts are inside my iPhone , she has deleted my contact which has been i her contact , how can i bring back my contact ?
Welcome to the Apple Community.
The first thing you should do is have your friend log out of your account and change your password.
Do you have a back up from when you had the contacts on your phone. -
Why won't my iMac print consistantly to my compatible HP 6500A? I've checked for updates and downloaded the lasted software...still can't print. All my other Mac devices find the printer but the iMac is hit and miss. I'm operating the Mac OS X Lion 10.7.
When you say hit and miss do you mean sometimes you print a whole document with no problems, or do you mean each document has problems? This is from HP's website for your printer:
Your sig says 10.6.7 but your message says 10.7. So if it's really Lion, this printer isn't officially supported. Elsewhere on HP's site it says updated drivers will be available on your Mac via Software Update. Have you run that recently? -
I have been told that it is recommended that I update i-photo '11 version 9.2.2 and want to publish a book I've been working on for 2 weeks! Will it really be of lesser quality if I don't update i-photo?
Question
Will it really be of lesser quality if I don't update i-photo?
Answer
NO!
LN -
Hi guys,
I've been given some .mov files to use on FCP.
When I play them I can hear the audio but the pictures are green. The client says they play for him.
I am on mac 10.5.8 and FCP 6.0.6.
The files details are the same as a file that will play.
Apple Mpeg IMX 625/50
(50 Mbs)
720 x 576 millions
16-bit Integer (Little Edition)
I've been told this happened to somebody else last week, but didn't get a resaon why.
Any clues as to why this is happening? I suspect it's a codec issue of some sort
Cheers,
GFC 6 supports 29.97 & 25 IMX frame rates but a third party plug-in is required:
http://manuals.info.apple.com/en_US/FCP6_HD_and_Broadcast_Formats.pdf
This plug-in costs $100
http://www.nanocosmos.de/v4/en/products/quicktimeIMX.html
This software is cheaper at $30 and will let you test drive it for free
http://www.pavtube.com/guide/working-with-xdcam-imx-media-in-fcp-avid-imovie-ppr o.html
There may be a free option available but I'm not aware of it. -
I'm having trouble upgrading to ITunes v12.0.1 with
Win 7. Download progress bar stalls and eventually cancels itself. Have tried
Tools --> Download Only, but same result. Have been using iTunes for 3+
years without difficulty; I have lots of ram, hard drive and speed.
Thanks for your inputOne step listed in the link to "helpful" info, was (when Iooked 30 seconds ago), to search for and download the newest version of iTunes. I'm running iTunes on Win 7 machine and was prompted to update today, 10.22.2014, and did so without a problem. Having said that, however, it looks as though the latest iTunes (12.0.1.26) is finally doing what the last version refused to do, which is to actually fully populate all my playlists on my 6, but there is a hitch: 12.0.1.26 will NOT allow you to show the sidebar unless you click on "playlists," that is, you cannot keep it open all the time.
And, when plugging the 6 into the computer, the phone icon shows up but clicking on it does nada. What does work, for some strange reason, is clicking on the tiny icon (just under the "Store" menu link at top screen) which looks much like a tiny barrel, someone's idea of external drives, I suppose. The phone then comes up, with the list of stuff on the phone just under it where the sidebar used to be. Sync is now restricted to the lower right of the screen.
Apparently, you will also need to update your iPhone's software as well; some friends with the 4 and 4s, however, had troubles with them after upgrading. The message from Silicon Valley (I can see Apple from my backyard, ha ha) is apparently, "keep upgrading," folks, get rid of those old phones. -
RECOVERING FORGOTTON ADMINISTRATOR PASSWORD FOR MACBOOK PRO WITH OS MOUNTAIN LION REQUIRES (A) OPTICAL DISK READER or (B) ANOTHER COMPUTER. I HAVE NONE OF THE TWO. I HAVE BEEN ABLE TO LOGIN TO APPLE SUPPORT AND COMMUNITIES. NO SOLUTION IS AVAILABLE
Terribly sorry Joseph Kriz. I had absolutley no intention of annoying anyone. This was the first time I have been communicating in a discussion group, and as I wrote my comments I had no idea how my typing would reflect and where my question would be going. Hope my unintentional typing will be forgiven and causes no further agitation.The only additional comment I can make on your response is that "I do not use capital letters or CAPS LOCK while I try to enter my administrator password". Thank you for guiding me
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Hello I am having problems viewing areas of a pdf...it's a form fillable pdf that someone else has completed and saved..I'm able to view all but the areas that have been filled in.. any info would help
Hi Bob, I just tried your suggestion, but the interactive PDF is in spreads by default, no way to change the setting. When I choose to view by single page in Acrobat, it displays a single spread.
When I choose to view by spreads, it displays 4 pages, two spreads. That's the topic of this whole discussion, I believe. I do own CS 6 at home, however my employer supplied me with CS 5.5. And I have very little, if any, influence on purchasing.
So, I have no good way to make an interactive PDF (with differing recto/verso headers and footers), that is accessible and shows the correct header/footer. It's either single pages (with one header/footer), or recto/verso headers/footers but PDF only as a spread, as well as I can tell.
Unless you know something else I can do...
Best, Marilyn -
I have Adobe Reader X loaded on my computer. Adobe sends me automatic updates periodically. I have been told that some hackers have been sending what appears to be an Adobe update and when I select run it will load malicious software or spyware onto my computer. How would I recognize this attempt and how can I prevent it? I also have Norton protection loaded on my computer (via Comcast). I am not sure if Norton can protect me if I select run. Do you have any suggestions?
Hi peterc,
By default, Reader updates occur automatically via the Reader app itself, and this is the most secure way to receive updates. While you can choose to update manually (by choosing Help > Check for Updates), you may not always get critical updates as they're released. See Automatic updates | Acrobat, Reader. If you receive an email about needing to update Reader, you should ignore it, as that is where the malicious updates can come from. Just make sure you're letting the updates happen from within Reader, either automatically or manually.
Best,
Sara
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