I've been locked out of my iTunes account and Apple support say they can't reset it!

Apple seems to have a problem in which some accounts become locked and cannot be unlocked. Don’t bother responding with comment s like which i pulled form this site while tracking down my login issues:
"IT'S YOUR ACCOUNT YOUR RESPONSIBILITY IF YOUR STUPID ENOUGH TO SET UP AN ACCOUNT YOU CAN'T ACCESS THAN KICK YOUR OWN...TAIL!!! Pathetic cry babies....smh!"
This is my issue. My account has worked without an issue since I created the account 1+ years ago. Then for some reason i was prompted and i could not sign into my account. I went to iForgot site
Requested Email Verification to unlock account – I request email verification but the email does not arrive. I know my account emsil account works. I receive email every day to the email account from friends, family and even Apple (download billing receipts, and other apple notifications). I created another "test" apple id and received an email without This option does not work either because the verification email is not sent (or never arrives)
Next I went down the challenge question path. I cannot get past the enter birthdate page as it is never considers my birth date as valid entry. And yes, i know my birthdate but it is no longer accepted as a valid input.
I had a chat session with Apple support and they are aware of this type of issue but there is no process in place to fix these accounts. According to Apple Support (the person i chatted with) there is concern about protecting users identity by giving other access to your account. I personally question this response because i had account issue with other companies that mange personal date (e.g. my Bank) and the issue was resolved. Apple cannot or will not fix this issue. Without resolution i can not get to content i have purchased but have not downloaded and i can not purchases or upgrade exiting apps.
Any ideas?

Apple's primitive security scheme was very visibly embarrased by a media writer who saw two of his devices more or less wiped clean while he watched helplessly due to a social engineering crack. (not a hack, a crack)
You and a number of others have been caught between Apple's shutting down identity repair system and whatever unspecified fix. How long are you stuck? Well, they have your money already, and you consumers tend to be okay with the abuse, so they aren't in any hurry.

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I have been locked out of my iTunes account. How do I unlock it?

Upon purchasing an album on iTunes, security questions were asked. I could not remember one of the questions and tried multiple times to get it right. I never did. Then, I was locked out of my iTunes account and cannot purchase anything. I remember the answer to the question now but it won't let me try to answer it anymore.

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

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If you are using iMessages or FaceTime, you will also need to log out and into your ID there too.

Sign out of one itunes account and sign into another seperate account on same macbook. Cannot access itunes library for 2nd account

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iTunes account is not the same as iTunes library.
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1) You asked "Does she need to reconnect to that itunes/computer and if so what do we need to do to remove this folder of pics from her ipod?" Yes, you have to connect the iPod to that computer and go to the Photos pane for the iPod in iTunes and uncheck sync photos and the click on synce/apply. In the future do not check sync photos.
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Create a NEW account for using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
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I have two iTunes accounts and was wondering if i can merge them together. I've a new macbook pro and haven't plugged my iPhone in it yet in fear of losing my songs from the previous account.

Go to the Music section of your Library (very top-left corner) and see if your songs are there. The "Purchased" playlist may have been deleted or gotten corrupted, but if that happens it's not a big deal because your music should still be in your main Music Library.
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i have locked my ipod with a passcode and cannot remember it. how can i reset it?

Back it up and restore it in iTunes on the last computer it was synced with, as explained at the bottom of this article: http://support.apple.com/kb/HT1212.

HT3743 I purchased an iphone 3g that was to be open to any carrier, I went to restore it to my itunes account and get a 1015 error, can this be fixed. I am new to the iphone and like the product but cannot buy new. Please help. THANKS

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You got ripped off. You bought a hacked/jailbroken phone. That's what error 1015 means. Return it and get your money back if possible and buy a phone from a legitimate source.
Discussing jailbroken / hacked phones is forbidden by the terms of service. Jailbreaking / hacking voids any warranty and forfeits your right to support here or from Apple. You can not get help here.

I have downloaded iCloud control panel but when I sign in with my iTunes username and password it say they are valid but I don't have an iCloud account and Iam lost can you help please. John

I have downloaded iCloud control panel but when I sign in with my iTunes username and password it say they are valid but I don’t have an iCloud account and Iam lost can you help please.
John

You are getting this message because you are trying to create an iCloud account on a PC. You can only create iCloud account on an iOS device (iPhone, iPad or iPod Touch) running iOS 5 or higher, or on a Mac running OS X Lion (10.7.5) or higher. After creating your account on one of these devices you will then be able to sign into the account using this ID on your PC.

HT201413 I am locked out of starting itunes on my computer. the says "the itunes library extras.itdb file is locked, on a locked disk, or you do not have write permission for this file". Any advice?

I am locked out of starting itunes on my computer. Just did this for the first time. the message said I had a locked itdb file on a locked disk. Any ideas?

Is your itunes music library file in a locked folder?

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I have had an itunes account for a number of years. My children (when younger) purchased music, games, videos, etc through this account for the ipods, itouches, etc. We now have iphones for each teen and would like to give them their own accounts so that only their purchases appear on their phones, ipods, etc and only mine appear on my phone, ipad, etc. I would set up 2 new accounts and transfer the items directly from mine into the appropriate child's account. How do I accomoplish this? Since we own the purchase, I dont see any reason why we should not be able to move that purchase into another account (not copying it, but more like cutting it out of the existing account and moving it into the new one). If we are not able to do this, we are talking about hundreds of dollars in re-purchases.

You canot transfer content to another account.
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HT4623 I have been locked out of my iphone 4s and ir says to sign into itunes how do i if the phone is lockede

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See here: http://support.apple.com/kb/HT1212

I was locked out of my itunes account ....was never given security questions to answerand i keep getting asked to answer them ..support is no help either ..does any one no what to do

i keep getting asked to answer security questions for my itunes account ..i was never asked to set upthose questions now i;m locked out and support is no help can some one help me please

Try calling Tech Support, they should be able to check to see if theres a lock and try to help you reset it, I had to call and get my account unflagged, for something that I didn't even do.

Changing country and you get locked out of your iTunes account?

Hi All,
Can anyone help? I've sadly got nowhere with Apple sending just a cut and paste process that I've tried (and which fails to understand the point)
I have n itunes account set up in the UK. I've moved myself and my UK bank account address to the US and yet whatever I do I get the usual "your bank account number is no t a vlid bank account number" etc
- Applecare say this is a common problem for expats and they cant help try the iTunes helpdesk
- Itunes helpdesk is just an email address from cut and paste people who dont reply to specific problems (and customers)
1. I dont want or see the need to change bank accounts just to continue my custom with Apple.
2. As I am a UK ITunes customer. I HAVE to enter a UK postcode but I cant because my UK bank account is (of course) now a US ZIP code
3. I shouldn't have to add a new (and unnecessarily confusing and tedious) second iTunes account even if I *can* have "up to five accounts per device" - I have several Macs/Mac books, iPhones etc and I really dont want to turn what should be a simple financial relationship into a messy multiple account relationship. (I love Apple, believe it or not, so if Amazon can do it all with a single account and multiple devices (UK *OR* US) then so can Apple who are genyine experts in inventory management (since 1997)
(its a case of I'm ****** if I do and ****** if I dont)
Any suggestions most welcome - I'm getting increasingly fed up that I cannot install apps on the iphone (or even update them!!) and add to that the fact that now I cant download apps via the fancy-schmancy appstore on my Macbook pro 2011 because... yes you guessed it, I'm stuck with the same iTunes store question (Before replying please see point 1 above before suggesting point 1) <wink>
Dom
OSX 10.6.8.
Itunes - latest version
app stiore - latest version
<Edited by Host>

Just to let you know that I DIDNT swear in the last post. It was bleeped for using non offensive language. Just letting you know. (And @moderator this subnote isnt "off topic", its just letting colleagues know I'm not in the habit of swearing - something that the search and replace word-bot actaully makes it look worse than it is!!)
Many thanks - please dont delet this footnote (again)
Dom

Has anyone else been required to change their iTunes account to an email but then can't buy or upgrade apps, etc.under their original account?

Has anyone else tried to ungrade their iPhone or iPad and been required to change their apple ID to an email then not been able to upgrade apps under the old ID. how did you get Apple to fix it?

Yes. My ordeal started with the pre-order debacle when they cancelled my pre-order for no reason. I got the email notification and called the number they gave in the cancellation notice. I was told that it was a glitch in the system and that my order was not cancelled. She had to fill out some paperwork to help them gather data on who was getting these erroneous notifications but that my place in line was not impacted - still guaranteed to arrive on release day. I explained how important this was since it was my 15 year old son's big birthday present. No problem. On release day, I checked my online account and it still showed that the order had been cancelled. I called in just to make sure I was still on for delivery and was told that my order had been cancelled and there was nothing that could be done about it. The rep told me that if I wanted one that day, I'd have to go stand in line at the Apple or Verizon store like everyone else. There was no offer to help me jump in the line whatsoever. As you can imagine, I'm really ****** now that I hear there was, in fact, a way I could have been helped. I used to love Verizon. I, too, have been a long time customer. It seems they have been taking customer service notes from the likes of Comcast and Time Warner. I have completely lost faith in their ability to take care of me as a customer. Like you, I am evaluating options to leave this sinking ship.

I've been locked out of my iTunes account and Apple support say they can't reset it!

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