I've been trying for 3 days to setup firefox sync. It keeps hanging at "Verifying" and doesn't ever verify. Help!

Question

I have updated, uninstalled and reinstalled Firefox and nothing seems to help. I am on Windows 7 with the latest version of Firefox. Also, the window where you put your information to create the sync account is acting peculiar. Three buttons at the bottom are blank. I click the "Options" (I think, because it doesn't have a name) button and select all. Then select the button that should say "Next" on it, but both those buttons say "Undefined" on them. Then I get "Verifying" and it hangs there.

Answer 1

Hi,
You can consider the [https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems Reset Firefox] feature via '''Help''' ('''Alt''' + '''H''') > '''Troubleshooting Information'''.
(To revert to the previous profile you were using, close the new profile (i.e. exit Firefox), start Firefox and choose the '''Default User''' profile. While the [https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles Profile Manager] is open, you can also delete the newly reset profile (the one containing random numbers), or the former profile, as the case may be).
[https://support.mozilla.org/en-US/kb/Managing-profiles Managing profiles]
[https://support.mozilla.org/en-US/kb/Profiles?s=profile&r=2&e=sph&as=s Profiles Howto]