I've been trying to install iTunes 11.1 with no success.
Today, i've spent countless hours trying to figure out the issue and i can't seem to get it. I initially attempted to update my girlfriends iphone using itunes 10... and it said i needed 11.1 to update the iphone. so i attempted to use the itunes update within the program and it gave me a red exclamation mark when trying to download and install. so i went through a number of forums on here and i'll explain everything i've done so far.
i uninstalled itunes 10... and used the itunes 11.1 for 64-bit to reinstall. it gave me an error of: Could not open key: UNKNOWN\components\7ABFE44842C12B390AF18C3B9B1A1EE8\6D755E54172231F418106C024B8 2A50B. Verify that you have sufficient access to that key, or contact your support channel.
So i then went through and performed a complete uninstall/deletion of all itunes software in order to reinstall. after going through controll panel and uninstalling everything IN ORDER PER INSTRUCTIONS ON THIS SITE but noticed that when i went to go delete the (NOT x86) "C:\ProgramFiles\CommonFiles\Apple" it gave me an error of, "The action can't be completed because the folder or a file in it is open in another program. Close the folder or file and try again."
Also, when I go to uninstall the Apple Mobile Device Service, it doesn't even show up in my Controle Panel\Add-remove programs screen. when i click control+alt+delete and open the task manager and look in services it is there but it's stopped. when i go to start it it gives me an error of "The operation could not be completed. Access is denied." It doesn't not show up in Processes either.
i've also tried using Revo Uninstaller Pro and uninstalled EVERYTHING that deals with itunes (not including the AMDS because i can't find it ANYWHERE). NOTHING WORKS. i've also tried performing the install instructions where you access regedit and modifying access privilages and such and it STILL DOESNT WORK!!!
i need access to itunes in order to access my desktop from work and i need to get this problem resolved!!!
anyone know how to settle this or what?
thank you
Justin
I tried this morning (after trying several times last night, getting the message) and was able to download itunes.
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I have been trying to install Itunes for 3 days to my computer. MY eyes burn and I want to smash this computer at this point!!!! HELP ME!!! I receive this message when I run the diagnostic on my iphone
Microsoft Windows Vista Ultimate Edition (Build 6000)
Dell Inc. Studio 1535
iTunes 10.6.1.7
QuickTime not available
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0020AEDC02A7C4B8
Current user is an administrator.
The current local date and time is 2012-04-17 17:05:40.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {92497F93-8A79-419C-AA27-50CD2F263F77}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {6FECCC1D-04CF-4A3F-92B6-DC6E68D12BE5}
Description: Dell Wireless 1397 WLAN Mini-Card
IP Address: 192.168.0.118
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Apr 17 16:59:28 2012
Lease Expires: Wed Apr 18 16:59:28 2012
DNS Servers: 192.168.20.254
192.168.30.217
Adapter Name: {3323A300-E864-46C3-A6B6-F0B90AFF4AFE}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-04-17 17:04:26.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: Optiarc DVD+-RW AD-7640S, Rev HD14
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device Service not found.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Ricoh 1394 OHCI Compliant Host Controller. Device is working properly.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.This should get your itunes store connection working.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
Please Please help me. I have been trying to install Itunes 11 for 3 months. I deleted my old version and can not for the life of me get Itunes installed . I have Windows 7 Home. The message is " Could not open key: UNKNOWN\Components\DA42BC89BF25F5BDOAF1
Try the following user tip:
"Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\[LongStringOfLettersAndNumbe rs]" error messages when installing iTunes for Windows -
I have been trying to reach comcast since Friday with no success.
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Leroy1030 wrote:
I have been trying to reach comcast since Friday with no success I'm on hold for over 30 minutes & they disconnect me.Depending on the time, sometimes Onine Chat is quicker. You can try that here: https://www.comcastsupport.com/ChatEntry/Protected.aspx -
I've been trying to install itunes on windows 7 but apple mobile device will not install
I've finally managed to narrow the problem down to the following file:
C:\Users\xxxxx\AppData\Local\Temp\Rar$DIa0.119\AppleMobileDeviceSupport64.msi: The archive is corrupt
this is the file delivered with itunes and it's definitely causing the problem because when I try to install one I downloaded from
http://www.javakrypt.com/itunes/
it installed ok, however when I try to run itunes the amd driver is installed the ipod connects but itunes has a version issue with the AMD driver and asks for a reinstallation of itunes.
My question to apple is where can I download an incorrupted AppleMobileDeviceSupport64.msi file for the latest release of itunes, and can you pleas everify that the version you are deploying with the current version is not corrupted.(The first file I see when I extract the MSI file has a random character file name with no modified date and a size of 16640. WInrar refuses to extract any files from the msi file.
I believe many people are having this problem and if they can get this file it may their problem as well.OK I've fixed the problem and my thanks go to redmars.com.au (link below plus copy of solution)
http://www.redmars.com.au/blog/itsupport/327
To summarise what I did I
0. the pnputil -e uninstallation didn't work for me so
1. modified the permissions on the C:\Windows\System32\DriverStore\FileRepository\netaapl64.inf_amd64_neutral_hexidecidforyourcomputer folder so that I could access it
2. I deleted the files in this folder
3. Retried the install from command line with log file enabled but it still rolled back, but in the log file I noted it wasn't finding the netaapI64 files and when I checked the above folder these files were missing.
4. I tried copying the files from the msi file using winrar but this failed passing a file corrupted error message and files copied had a zero byte size (i.e. empty)
5. I copied the files from a friends folder who didn't have this problem files are (netaapI64.cat, netaapI64.inf, netaapI64.PNF, netaapI64.sys and wdfcoinstaller01009.dll)
6. retried the install from the command line and it worked. Started itunes connected itouch, it installed the drivers and the itouch appeared in itunes.
I can now access my ipod from itunes.
The only problem now you face now is how to get the uncorrupted files detailed above. Does anyone have a solution to this? Winrar states files are corrupted. but they obviously aren't otherwis ethe installation wouldn't work.
text for solution here follows :
I recently came across a problem on a Windows 7 64bit laptop where Apple's iTunes was failing to recognise a connected iPhone. It was giving a error that the wrong version of iTunes was installed and I should install the 64bit version of iTunes. As I had no idea how what had been performed up until this point I performed a full uninstall of iTunes. I then downloaded the latest version of iTunes 10.5.1 and ran through the installer. At one point during the install I noticed the install gave the message 'Rolling back action' and thought to myself this cannot be good.
At the end iTunes indicated it had a problem installing and I should try again. The weird thing is if you didn't pay attention to the message you could quite easily click on ok and iTunes will work except it'll fail to recognise any iPod, iPhone or iPad device. To help identify what actually failed to install I checked the windows services management console and found the Apple Mobile Device Service was missing. This makes sense because it's that service which communicates with the iPhone. The question is why was the Apple Mobile Device Service (AMDS) failing to install?
To find out I needed to capture a log file of the install process. A bit of research helped me identify that the iTunes64Setup.exe contained 5 separate windows installer files:
AppleApplicationSupport.msi
AppleMobileDeviceSupport64.msi
AppleSoftwareUpdate.msi
Bonjour64.msi
iTunes64.msi
I needed to extract AppleMobileDeviceSupport64.msi from iTunes64Setup.exe so I could generate a install log. The solution is to install WinRAR which you can download here http://rarlab.com/download.htm. After extracting AppleMobileDeviceSupport64.msi to c:\temp (you can use any folder you like here) I opened a command prompt and issued these commands:
cd c:\temp
msiexec -i AppleMobileDeviceSupport64.msi -log AMDS.log
This will attempt to install the AMDS and generate an installation log c:\temp\AMDS.log. Looking through the log I found the install failed because the format of C:\Windows\System32\DriverStore\FileRepository\netaapl64.inf_amd64_neutral_dc2c bd989eec1514\netaapl64.inf was invalid. I opened the file in question and found it to be completely blank. I coulnd't just delete the files in question because they are protected by the Windows operating system, and anyway the correct method to remove a driver package from the driver store is to use the pnputil.exe tool. However if the driver package didn't complete installation in the first place then it may not work, but it was always worth a try.
To use pnputil I needed to run a command prompt as an administrator. I Clicked Start, All Programs, and Accessories, then right-click Command Prompt, and then click Run as Administrator. From the command prompt type I typed in pnputil.exe -e. This produced a list of installed driver packages. Looking through the list I was looking for something like this:
Published name : oem30.inf Driver package provider : Apple Class : Network adapters Driver date and version : 07/12/2011 1.8.4.2 Signer name : Microsoft Windows Hardware Compatibility Publisher
This is the Apple network adapter driver. The important information here is the Published name oem30.inf. To uninstall the driver use the command pnputil -d oem30.inf (replace oem30.inf with the correct published name for your PC). After this try and the install again: msiexec -i AppleMobileDeviceSupport64.msi -log AMDS.log. If this fails or as in my case the driver package doesn't show in the list of installed drivers you'll need to take more drastic (and potentially dangerous to your PC's health!) measures.
By default the files in the driver repository are read only and can only be modified by the Windows Operating System, and this is for a good reason. I needed to change the permissions on the driver package so I could delete the corrupt files. Caution proceed at your own risk, make a mistake here and your computer may stop working and a system restore or rebuild may be required.
The first thing I needed to do was to take ownership of the folder so I could change the permissions. From windows explorer I clicked on Folder and search options under the organize button. Next I clicked the view tab and clicked on Show hidden files, folders, and drives. By unticking hide extensions for known file types and unticking Hide protected operating system files I was able to view the files I needed to remove. From the windows explorer window I browsed to browse to C:\Windows\System32\DriverStore\FileRepository\, which was now visible and right clicked the netaapl64.inf_amd64_neutral_dc2cbd989eec1514 folder and selected properties. I clicked the security tab and then the Advanced button. Under Advanced I clicked the Owner tab and then clicked the Edit button. From the change owner to: box I selected my username, and then ticked Replace owner on subcontainers and objects and clicked OK to set the changes.
Next I gave myself Full Control to the folder and files. Back on the Security tab I clicked the Edit button, and with Everyone highlighted in the Groups or user names I ticked full control in the Allow column. I clicked OK and accepted the warning message Windows presents about security and access problems. At this point I could delete the contents of the netaapl64.inf_amd64_neutral_dc2cbd989eec1514 folder.
I tried re-installing the Apple Mobile Device Service (AMDS) using msiexec -i AppleMobileDeviceSupport64.msi -log AMDS.log command and I no longer got the Rolling back action error. All that I had left to do now was install iTunes again and the iPhone was now recognized when I connected it to the PC. -
I tried the latest Apple fix to resolve the installation issues of iTunes 11.1.4 and had no success at all. This was the fix that asked you to remove .dll files and place them on the desktop before unistalling and reinstalling iTunes. I followed the procedure exactly and obtained the same results as before.
Namely,
Runtime Error: R6034 -An application has made an attempt to load the C runtime library incorrectly
iTunes was not installed correctly. Error 7.
At this point, after spending 1.5 days attempting to install iTunes I am giving up. Hopefully, someone will come up with a fix that really works and I will install it then.Hi
I had the same problem on my PC's with Win 7 and Win XP.
I solved it this way:
- De-install iTunes, best with a special tool, like, for example "Your Uninstaller" from Ursoft. Any other un-installer will do the job, provided it cleans the registry of traces from iTunes
- De-install "Apple Mobile Device Support". This seems to be the culprit. It is a sub-program of iTunes. But if you just de-install iTunes this sub-program stays in your PC. If you still have it on your PC and you try to update to 11.1.4, it will cause these problems.
- De-install also "Apple Application Support", but I am not sure it is really necessary, but de-installing does no harm, since it will be re-installed automatically.
- De-install also "Apple Software Support", but I am not sure it is really necessary, but de-installing does no harm, since it will be re-installed automatically.
- Re-start your PC
- Download the latest version of iTunes from the Apple webpage and install it.
For me this worked on both of my PC's.
Regards
goletto -
Every time I try to install Itunes to sync my Iphone. A pop up message appears saying that "Apple Mobile Support cant't download ( please check to see if you have enough privileges to run this program) I don't know what to do someone help me !!!!
Lanakivee
Try this it worked for me Pat Willener gave it to me off the site :
I have not read all you wrote, so I may have missed some points. As I understand it, you installed FP 10 on IE7, but it won't play any Flash content?
Try this
download the FP uninstaller from http://www.adobe.com/go/tn_14157
close all browser windows, then run the uninstaller
download the offline ActivX installer for Internet Explorer from http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player_ax.exe
close all browser windows, then run the installer -
Hello, I have been trying to install iTunes, yet I am getting this error.
This is the error. http://gyazo.com/c65f0edd6dbb71276774d3879ebc1351 Most likely with Visual C++ Redist. I've cleared my registry, I even uninstalled and re-installed iTunes.
Nevermind, iTunes 10.5 was the problem. Like iTunes itself anyway.
-
I'm trying to install itunes to use with my new iphone and getting several error msgs
on my desktop PC with Vista srvc pk 2. Error msgs: 1) an error during install of assy "policy 8.8.MS VC80.CRT.type+"win32-policy" version="8.0.50727.6195" publicKeyToken= .... "x86" 2) service Apple mobile Device failed to start 3) Apple App Support not found Uninstall and reinstall itunes
Please help, if I don't get this installed and running real soon the phones going backFirst remove iTunes and all associated software
Removing and Reinstalling iTunes, QuickTime ... - Support - Apple for xp
Removing and reinstalling iTunes, QuickTime, and ... - Support - Apple for vista or 7
Before reinstalling disable your antivirus software and firewall. -
I have tried to install itune upteen times with no luck
Hello all...I am really getting frustrated with the install of itunes on my windows 7 64bit machine...It goes all the way through the install till the end...and says "itunes cannot delete the old version of itunes and install cannot happen..." I have went through every step by the book ..to remove each and every program and folder, and the same thing happens...over and over again...so now I dont know what to do...I one time went threw the entire registry and deleted every word and name with itunes entry, and it still done the same thing...any idea's guys.......
KennyFor general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
I have been trying to install iTunes several times, I keep receiving the same message when I open it:
iTunes.exe - system error
The program can't start because MSVCR80.dll is missing from your computer.Try reinstalling the program to fix this problem.
You bet I have tried, numerous times, it keeps coming back and iTunes won't start.
Any idea?
Yevass.Hey I finally got an older vesion of itunes to work!!! 10.7 x64 for windows 7
After uninstalling all apple products even quicktime
I had to delete everything from (program files, and program files x64, program data,)
And all downloads from apple, and I went in to search deleted other stuff from apple, and itunes
But definently not my itunes library and Playlist
Down loaded 10.7 x64 for windows 7, but checked (do not start when done)
Then I emptied my recycling bin and restarted my PC
I ran geek tech tool box same as reg cure pro, also PC Tools registry cleaner, and CC Cleaner
Then I emptied my recycling bin and restarted my PC
And wallah... It finally works, and I Love the older version anyways.
Easier to download and transfer music!!!!! -
Help tried to install itunes get to 99% then it times out
Help am trying to download itunes both on my lap top running windows7 and on pc running xp gets to 99% then it times out
Hi everyone, I'm also having the same problem ! I have been trying to install itunes for 2 days on my laptop. Windows 7 and quicktime are both downloading until about 99% as well. I have itunes on my iphone 4 and I need a song so I can download it on a CD for my Uncle's Funeral in the morning !! I thought I was going crazy, as I'm not very tech savy..then I stubbled across all of you guy's.. Could it maybe at apple mac or itunes end ? My laptop is new and it's working fine for Uni.. Any ideas or help out there, I would really appriciate..
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Uninstall won't uninstall apple software update. I get same msg when trying to install itunes. Problem with this windows installer pkg.
Hey NatRgrL!
Try using the steps in this article to help you remove iTunes properly:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden -
I have been trying to update iTunes 11.1.3 (8) to 11.4 and the error message says "an unexpected error occured. iTunes cannot be installed". Anyone can help?
I have a Mac Book Pro with OS X 10.6.8If your profile is correct you are using 10.6.8 Snow Leopard. The latest iTunes version for that OS is 11.3.1 If your profile is wrong and you have 10.9.5 Mavericks, then the iTunes version is 11.4. You cannot use Mavericks versions on Snow Leopard.
-
HELP!!!
I am trying to install iTunes on my Windows 7 laptop and get this error:
"The installer encountered errors before iTunes could be configured Errors occurred during installation. Your system has not been modified"
Arghhhhh!! I've tried different browsers and various other things suggested on other posts to no availOk people, I think I have found the solution !
If you click on the start button from your desktop screen.
Then in the "search programs and files" field type : apple software update - you can find the apple installer.
Click on the apple software update line and let the machine run it's course. I recommend updating whatever it wants to , ie: safari 5, quicktime, itunes....
I then restarted my computer and it seems to be working now !
Good luck everyone !
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