I've bought in Manassas #356 one IPHONE 5S UNLOCKED to be used in Italy but it doesn't work. HELP ME
On 3/6/14 I've bought in Manassas #356 one IPHONE 5S UNLOCKED to be used in Italy with the italian provider. I've paid it US$ 649. Back in Italy, the phone doesn't work with any provider. I've sent one email to the store not receiving any reply. I've called the store but none accepted to read this e-mail or gave me any solution. This problem has been caused by a mistake done from Best Buy employees and as customer I expect a quick solution from Best Buy.
Hello MassimoMastrocola,
When traveling, it’s essential to have an unlocked phone as each country has different carriers. I’m sorry to hear that you may have received a phone that was tied to a carrier local to the United States. This must be the last thing you want to be worrying about while in Italy, and I’m sorry you’ve had a difficult time trying to receive assistance.
Because of this, I’d like to take a closer look into your predicament to see if I may help. I’ve sent you a private message which may be viewed by logging into the forum and clicking on the envelope icon in the upper right-hand corner.
Thank you for posting!
Alex|Social Media Specialist | Best Buy® Corporate
Private Message
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