I've bought the photographer plan of creative cloud but can't install it.

I have bought the photographer plan of creative cloud and when I download the PS and LR apps I need to write my serial number which I don't have. Also don't know how to get the code. Please I have already read and search for any information and don't get any result. Any help please???

Illari Arbe if you are being prompted for a serial number then it is likely the computer is currently unable to contact our activation server. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error.

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I bought the complete package of creative cloud, but the installer allows only trial versions What I can do?

I bought the complete package of creative cloud, but the installer allows only trial versions What I can do?

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium

I purchased the monthly plan for Creative Cloud but I don't need it, I want to use Adobe Acrobat to store my books. What can I do to get more space on my Adobe Acrobat account?

It doesn't make much sense financially, to pay 34 dollars a month for 1GB of extra storage space. Please someone help me figure out what I need to buy/do. Thank you in advance.

Please refer to :
Sample eBook Library | Adobe Digital Editions
http://www.adobe.com/content/dam/Adobe/en/devnet/digitalpublishing/pdfs/indesigntokindle_w p_ue1.pdf
To cancel the CC please use the link
Cancel your membership or subscription | Creative Cloud
Regards
Rajshree

I want to change my plan from Photoshop to the student version of Creative Cloud - I can't get anyone through live chat and no way of contacting customer support. Help please?

I want to change my plan from Photoshop to the student version of Creative Cloud - I can't get anyone through live chat and no way of contacting customer support. Does anyone know how to contact adobe?

Hi Beansy21,
Please refer to the link below to contact the customer support:
http://helpx.adobe.com/contact.html
Regards,
Sheena

It locked the different email in Creative Cloud, how can i fix this problem, thx!

I've applied Adobe a/c and rent the PS and LR for my desktop, but when i do it the same way in my notebook, it locked the different email in Creative Cloud, how can i fix this problem, thx!

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
-wrong email https://forums.adobe.com/thread/1446019

I downloaded the trial version of creative cloud but cannot start photoshop?

I downloaded the trial version of creative cloud but cannot start photoshop?
How can I start the program, cannot find any Ps icon to click on??
thank you

Without proper system info and other technical details nobody can say anything.
Mylenium

Hi. just downloaded the primer app via creative cloud but when i click on it nothing opens/ what should i do??

hi. just downloaded the primer app via creative cloud but when i click on it nothing opens/ what should i do??helppppp

Do not post twice pleaseeeeeeeeeeee help so you do not confuse the people trying to help you
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
-Install, update or UNinstall, and launch after installing
You should also provide more information when asking a question
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

When I do dowload fo the Creative cloud I can't install it...

When I do dowload fo the Creative cloud I can't install it......It begin the instalation but a few seconds later the window close. Windows 8. I tried to restore the computer but didn't solve.

Hi dilly falcão,
Kindly share the screenshot or the exact error message that you are getting while installing it so that we can help you further.
Thanks,
Atul Saini

I want to buy Creative Cloud but can´t do it in my country (Uruguay), have any problems if I change my country??

I want to buy Creative Cloud but can´t do it in my country (Uruguay), have any problems if I change my country??

Your Adobe account details need to match your billing address so I'm afraid you can't select another country to get round this. Please contact a reseller.
Kind regards
Bev

I need to reinstall creative cloud, but can't see how. Nothing works anymore!

Hi, I've had some issues with my iMac and need to reinstall Creative Cloud. I no longer have the software to uninstall, and can't see how to reinstall on the Adobe website. Where do I go from here?

You can delete the alias also Adobe creative cloud if you have that in Application folder and try downloading CC cleaner tool for MAC Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Run the software and remove Creative cloud Desktop app.
Navigate to the OOBE folder.
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the OOBE folder.
Access hidden user library files | Mac OS 10.7 and later
You can download it again from here: Free Creative Cloud | Download Adobe Creative Cloud free trial
Sign in and then try to install CC apps.

I paid for the annual subscription for Creative Cloud. but when i download the programs it showed me using the trial version. how do i get the full program i paid for?

i bought 2 license for CC but i can't download full version for this. it always show like "download trial version". Please advise

Please check if the 2 license are for CC team or CC individual, if it is for Team then you need to assign seat by sending the invite from the admin console & the user has to accept the invite.
Unable to license a trial product with Creative Cloud for Team
If it CC individual then please refer to:
I'm a Creative Cloud member, why is my app launching as a trial? Mac OS 10.7.4
creative cloud software says my free trial has expired, but I have a paid subscription
https://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
Regards
Rajshree

I bought Creative Cloud, but can't use Illustrator because it says I need a serial number.

I've read that my account should activate after signing in, but it doesn't work for me. What do I do?

@350125 -
Here are several trouble-shooting methods that should get the applications activated again by your Adobe ID:
A. Follow steps 4 and 5 of http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html:
Launch the application.
Click the License This Software button.
See your Adobe ID in the dialog and click the Sign In button.
B. Use the Adobe Application Manager to install a different application to trigger activation using your Adobe ID.
C. If one application launches without asking for a serial number but another does, then from the application that is activated choose Help > Deactivate from the menu. Relaunch and activate either application.
D. Re-install the Adobe Application Manager from here: http://www.adobe.com/applicationmanagerpatch/index.html. Then launch the application again.
If none of these methods resolve the issue then provide:
Your operating system version.
The following three log files: PDApp.log, amt3.log and oobelib.log.
Email this information to [email protected].
Getting the log files on Windows:
Open the Command Prompt.
Type mkdir Desktop\logs and press Enter. This will create a folder called logs on your Desktop.
Type copy %temp%\PDApp.log Desktop\logs\PDApp.log and press Enter. This will copy the file PDApp.log to the folder logs.
Type copy %temp%\amt3.log Desktop\logs\amt3.log and press Enter. This will copy the file amt3.log to the folder logs.
Type copy %temp%\oobelib.log Desktop\logs\oobelib.log and press Enter. This will copy the file oobelib.log to the folder logs.
Zip the folder logs using a Zip program like 7-Zip (available from http://www.7-zip.org).
Getting the log files on Mac OS X:
Open the Terminal (located in the Utilities folder under Applications).
Type mkdir ~/Desktop/logs and press Enter. This will create a folder called logs on your Desktop.
Type cp ~/Library/Logs/PDApp.log ~/Desktop/logs/PDApp.log and press Enter. This will copy the file PDApp.log to the folder logs.
Type cp /tmp/amt3.log ~/Desktop/amt3.log and press Enter. This will copy the file amt3.log to the folder logs.
Type cp /tmp/oobelib.log ~/Desktop/oobelib.log and press Enter. This will copy the file oobelib.log to the folder logs.
Type tar -czf ~/Desktop/logs.tgz ~/Desktop/logs and press Enter. This will create the file logs.tgz on the Desktop. You can safely ignore the message: tar: Removing leading '/' from member names.

I own a single creative cloud license: Can I install it on a second computer?

Hi, as told, I own a single CC license. I read that it's possible to install it in 2 different computers (PC or Mac). Is that true? If yes how can I do that?
Thanks
Andrea

Per your license agreement, no.
Linking from Licenses and terms of use | Adobe to the CC General Terms of Use (General-terms)...
4.1 Subscription-Based Software License.
If we provide the Software to you as part of your subscription to use the Services, then subject to your compliance with these terms, we grant you a non-exclusive license to install and use the Software: (a) in the Territory, (b) so long as your subscription is valid, and (c) consistent with these terms and related documentation accompanying the Software. “Territory” means worldwide, but excludes any U.S. embargoed countries and countries where you are prohibited from using the Software or the Services. You may activate the Software on up to 2 devices (or virtual machines) at a time, if these activations are associated with the same Adobe ID for the same individual, unless stated at http://www.adobe.com/go/activation. However, you may not use the Software on these devices simultaneously.

I have just bought the monthly £7.49 creative cloud photography plan. Have downloaded Photoshop twice and it keeps coming up with an error message not allowing me to use it.

can anyone help?

Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
There is also a phone option.
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation
© 2014 R_Kelly

Will Lightroom CC work in Widows 7? I downloaded the LR CC via Creative cloud but its not opening?

Is there any windows 7 patch I need to down load?

Abdullah-
If you are having troubles intalling CC lightroom 2015, please see this link:
Lightroom doesn't launch or quits automatically after splash screen
Here are the minimum requirements : minimum system requirements
You need Intel® or AMD processor with 64-bit support running Windows 7 with Service Pack 1, Windows 8, or Windows 8.1
Pattie

I've bought the photographer plan of creative cloud but can't install it.

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