I´ve contacted adobe support for cancelling a second adobe cloud I did by mistake when trying to
I´ve contacted adobe support for cancelling a second adobe cloud I did by mistake when trying to change my billing info and I just can´t get it cancelled.
The support people keep asking me to direct call adobe support. I´ve bought my subscription through Brazil´s Adobe Store, that doesn´t sound correct for me.
And, there´s no place in My Adobe for direct cancelling a subscription?
Thanks,
Ricardo
UPDATE: Solved question, the second support staff was able to cancel my second (and newest) signature.
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Setup encountered an error and cannot continue. Please contact Adobe Support for further assistance
I have encountered the following error an all the systems I have attempted to run the CS4 install on.
Setup encountered an error and cannot continue. Please contact Adobe Support for further assistance.
We are using a modified XP SP3 image. Modified meaning unique GPO's and permission sets. I do not know what all has been changed or is out of the ordinary. We receive this error during the Checking System Profile screen. The blue bar doesn't even begin to move. It takes a couple of seconds, then fail with above stated error. The event viewer shows a security failure audit, but it shouldn't as I have full admin rights into the PC, and the network.
My main question is what is the Checking for System Profile actually checking? Is it something in the Registry? The System32 directory? Maybe trying to create a file in the temp folder? Does anyone know what it actually does? And where I might begin to look at where my systems are hosed up at?
Of course if you have seen this error, and know a fix, that's just as good.
Thanks in advance.Hi All,
I have exactly the same problem as Chris. I downloaded the free trial version for Adobe Photoshop Extended (CS 4) today and when trying to install, the same error message prompted when checking profile... I do not know what they are at all.
I checked the log and it says this:
[ 3560] Sun May 10 23:52:59 2009 ERROR
-------------------- BEGIN - Initialization Failures - BEGIN --------------------
Fatal error initializing from proxy files.
The following proxy files could not be loaded
E:\Adobe_CS3\payloads\AdobeWinSoftLinguisticsPluginAll\AdobeWinSoftLinguisticsPluginAll.bo ot.xml
E:\Adobe_CS3\payloads\AdobeXMPPanelsAll\AdobeXMPPanelsAll.boot.xml
E:\Adobe_CS3\payloads\BridgeStartMeeting\BridgeStartMeeting.boot.xml
-------------------- END - Initialization Failures - END --------------------
I do not have hdd storage for E drive. It is a DVD drive actually and the folder is located at the Desktop. I wonder whty the path pointed to E ~_~
Also, should i have the CS3 prior to this CS4 Extended ?
Any ideas?
- cleoleeps -
I am using a macbook air laptop, i trying to transfer my photoshop files from my macbook desktop to my laptop but it comes up with Error: 1 and advises me to contact adobe support for help.
Are you referencing your Photoshop image files, or Photoshop application files?
If the latter, cease and desist at once!
Always install Photoshop from scratch, from the original media: CD/DVD or download.
If the former, please provide details:
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks! -
No Adobe support for CC Team Members if you have installed Parallels on your Mac
No Adobe support for CC Team Members if you have installed Parallels on your Mac
First let me make it clear my iMac is running native OS X 10.8.5 and all Adobe Creative Cloud Apps are install on the iMac running natively in the OS X system environment. I only have Parallels Desktop 8 for Mac installed to run Microsoft Office software in Windows 7 when needed (because PowerPoint for Mac sucks big time compared to the PC version)… absolutely no Adobe CC Apps have been installed on the Parallels virtual PC environment.
I have been having problems with Creative Cloud Desktop not updating so I uninstalled it and tried to install the latest version from Adobe. I then get the following error:
We've encountered the following issues:
There seems to be a problem accessing a critical file/directory during download. For troubleshooting tips. please visit our customer support page. (Error code: 204)
[retry] [cancel]
This has happened all last week. Because we have been so busy at work I waited until the weekend to contact the 24/7 chat support.
This was going well. I was sharing my desktop with the agent who was adjusting the permissions of some folder. The problem came when he launched chrome on Parallels and not on the MAC and tried to install the PC EXE version of CC desktop. When I pointed this out to the Agent he instantly stop the screen share and stated in the chat box that virtual computers are not supported and I must find my own solution without giving me an opportunity to explain.
Every time I tried to start the chat again I was cut-off while trying to explain that Adobe CC was running natively under a native OS X and the Virtual PC was a separate to this
Only after my 4th attempt (having per cut an pasted my arguement into the chat box) did a get any further. The Agent refused to continue to try and fix my problem but did say the Adobe engineers are aware of the "204" error
Has anyone else had this "204" error installing Creative Cloud Desktop or can direct me to a solution it would be much appreciatedUnfortunately I am still getting the 204 error
I download the Creative Cloud Desktop App at home and brought it into work to install — which failed
I then tried to install the same file on the only Mac in the office not on Creative Cloud and it installed with out any problems
I then tried plugging my iMac into the same ethernet socket incase it was a problem with the ethernet socket. No luck it still had the 204 error
These are the Adobe download log files which show errors but they me nothing to me
DLM.log
07/01/14 08:15:48:723 | [INFO] | | | | | | | 1743186 | *******************start of Download****************
07/01/14 08:15:48:723 | [INFO] | | | | | | | 1743186 | GDE Version is 2.0.0.13 (BuildVersion: 2.0; BuildDate: Thu Jan 09 2014 20:38:50 )
07/01/14 08:15:48:724 | [INFO] | | | | | | | 1743186 | The file to be downloaded is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=10.8.5&platform=osx10
07/01/14 08:15:48:724 | [INFO] | | | | | | | 1743186 | Going to download the file at /tmp/B58E0DB2-C6AD-4480-B614-874A46E27582/applications.xml
07/01/14 08:15:48:825 | [INFO] | | | | | | | 1743186 | Preference: Client has set the preference for single stream download
07/01/14 08:15:50:036 | [INFO] | | | | | | | 1743190 | **File download complete.**
07/01/14 08:15:50:537 | [INFO] | | | | | | | 1743182 | *******************End****************
07/01/14 08:15:50:690 | [INFO] | | | | | | | 1743203 | *******************start of Download****************
07/01/14 08:15:50:690 | [INFO] | | | | | | | 1743203 | GDE Version is 2.0.0.13 (BuildVersion: 2.0; BuildDate: Thu Jan 09 2014 20:38:50 )
07/01/14 08:15:50:690 | [INFO] | | | | | | | 1743203 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/packages/ACCC_2_6_PDIMPackage_393/mani fest.xml
07/01/14 08:15:50:690 | [INFO] | | | | | | | 1743203 | Going to download the file at /manifest.xml
07/01/14 08:15:50:791 | [INFO] | | | | | | | 1743203 | Preference: Client has set the preference for single stream download
07/01/14 08:15:51:900 | [ERROR] | | | | | | | 1743206 | An error has occurred while renaming the temporary named downloaded file.
07/01/14 08:15:52:213 | [INFO] | | | | | | | 1743182 | *******************End****************
LBS.log
07/01/14 08:15:43:357 | [INFO] | | ACC | LBS | ApplicationFacade | | | 1742865 | ****************Starting LBS workflow*******************
07/01/14 08:15:43:361 | [INFO] | | Download | LBS | ProductInfo | | | 1742865 | Product Sap Code not specified in the product information file
07/01/14 08:15:43:361 | [INFO] | | Download | LBS | ProductInfo | | | 1742865 | Applet Version not specified in the product information file
07/01/14 08:15:43:361 | [INFO] | | Download | LBS | ProductInfo | | | 1742865 | Applet ID not specified in the product information file
07/01/14 08:15:43:361 | [INFO] | | Download | LBS | ProductInfo | | | 1742865 | Product locale not specified in the product information file
07/01/14 08:15:43:362 | [INFO] | | Download | LBS | ProductInfo | | | 1742865 | Product name not specified in the product information file
07/01/14 08:15:43:362 | [INFO] | | Download | LBS | LBSUtils | | | 1742865 | Launching LBS in elevated mode
07/01/14 08:15:48:442 | [INFO] | | ACC | LBS | ApplicationFacade | | | 1743172 | ****************Starting LBS workflow*******************
07/01/14 08:15:48:446 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743172 | LBS launched in LEGACY mode
07/01/14 08:15:48:524 | [INFO] | | Download | LBS | SystemCheck | | | 1743182 | System OS Version - major = 10, minor = 8, bugFix = 5
07/01/14 08:15:48:524 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743182 | ACCC System requirements check passed
07/01/14 08:15:48:546 | [INFO] | | Download | LBS | ProductInfo | | | 1743182 | Product Sap Code not specified in the product information file
07/01/14 08:15:48:546 | [INFO] | | Download | LBS | ProductInfo | | | 1743182 | Applet Version not specified in the product information file
07/01/14 08:15:48:546 | [INFO] | | Download | LBS | ProductInfo | | | 1743182 | Applet ID not specified in the product information file
07/01/14 08:15:48:547 | [INFO] | | Download | LBS | ProductInfo | | | 1743182 | Product locale not specified in the product information file
07/01/14 08:15:48:547 | [INFO] | | Download | LBS | ProductInfo | | | 1743182 | Product name not specified in the product information file
07/01/14 08:15:48:547 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743182 | Bootstrap LBS is successful
07/01/14 08:15:48:565 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743182 | Bootstrapper Lock acquired
07/01/14 08:15:48:583 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743182 | LBS Lock acquired
07/01/14 08:15:48:604 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743182 | Deployment lock check passed
07/01/14 08:15:48:622 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743182 | The resolved URL for package service is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=10.8.5&platform=osx10
07/01/14 08:15:50:538 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743182 | Successfully downloaded application xml at path /tmp/B58E0DB2-C6AD-4480-B614-874A46E27582/applications.xml
07/01/14 08:15:50:588 | [ERROR] | | ACC | LBS | WorkflowManager | | FileUtils | 1743182 | Error Failed open the dylib /Applications/Utilities/Adobe Creative Cloud/utils/AdobePIM.dylib while getting its version
07/01/14 08:15:50:588 | [ERROR] | | ACC | LBS | WorkflowManager | | | 1743182 | Failed to get the PIM version from location: /Applications/Utilities/Adobe Creative Cloud/utils/AdobePIM.dylib
07/01/14 08:15:50:588 | [ERROR] | | ACC | LBS | PDM | PackageDownloadManager | | 1743182 | Failed to create folder at temp location for download operations
07/01/14 08:15:51:900 | [WARN] | | ACC | LBS | PDM | PDMWorkflowManager | | 1743206 | A user retryable error has occured while downloading the file. errotType = -100 extendedErrorCode = 0
07/01/14 08:15:51:910 | [WARN] | | ACC | LBS | PDM | PackageDownloadManager | | 1743203 | Manifest file could not be downloaded
07/01/14 08:15:51:910 | [INFO] | | ACC | LBS | PDM | | | 1743203 | File already exist. This should not happen because packages is downloaded in new GUID folder and file is send by client so should not be there already.
07/01/14 08:15:52:213 | [ERROR] | | ACC | LBS | WorkflowManager | | | 1743182 | Failed in DOWNLOAD PIM
07/01/14 08:15:57:938 | [INFO] | | Download | LBS | ETS | | | 1743172 | Waiting for the async thread to get the task completed
07/01/14 08:15:57:939 | [INFO] | | Download | LBS | ETS | | | 1743185 | Async thread is completed. Now exiting from function.
07/01/14 08:15:57:949 | [INFO] | | ACC | LBS | ApplicationFacade | | | 1743172 | ACC installation end with exit code: 204
07/01/14 08:15:57:949 | [INFO] | | ACC | LBS | ApplicationFacade | | | 1743172 | ****************Closing LBS workflow*******************
07/01/14 08:15:57:959 | [INFO] | | ACC | LBS | ApplicationFacade | | | 1742865 | ****************Closing LBS workflow******************* -
How can I contact the administration for cancelling an invoice?
Hi everyone, first of all sorry for my english.
I just bought AbodeExportPDF but I made a mistake: I clicked twice on the button "buy now", I rightly received two invoices. How can I contact the administration for cancelling one of the invoices?
Thank you very much!
Bye
Carol
Ciao a tutti,
ho cliccato erroneamente due volte sul bottone "compra ora", ho giustamente ricevuto due fatture. come faccio a contattare l'amministrazione per annullare una delle due fatture?
Grazie,
ciao
CarolHi Carol,
I wish I could speak Italian as well as you speak english, so no apologies!
To cancel one of those subscriptions, please contact Adobe Customer Support: Contact Customer Care. A quick chat session should get you taken care of.
Best,
Sara -
I have been a customer with Verizon, since 1996. Recently, my husband has been added onto my account. We have both been experience drop calls. My husband contact Tech support for over 2 weeks. We were pretty upset to be paying a lot of money for a service that didn't work. Verizon advised us that would upgrade both of our phones (to see if that solved the problem). Ok...this is where Verizon has forgotten customer service rules. He order 2 phone...one for himself, one for me. 1st the wrong address on the package..Fedex couldn't deliver...2nd...missing condo number Fedex couldn't deliver again...(2nd call to Verizon)...3rd package was finally deliver with 1 phone...missing my phone. Contacted verizon rep...reorder my phone again..but sorry we cannot give the same price as quoted on 21April...even though...its our mistake...Ok...Ok..what a surprise..but we can do this...after 65 minutes...found a price that was a little bit more...fine...just order the phone....I reordered phone on 28April...on the April 29...no email..so I can Verizon for the 4times in a few days..sorry your order was delay due to our Fraud dept. OK...talked to fraud dept...ok..account is good..will release phone and ship. OK...Next day, no email with deliver confimation. Contact Verizon 5 times now...sorry..your order was cancelled...YES...cancelled again...2nd time now...but we can reorder...OK...sorry but we cannot honor that price that was quoted..really...agent messed up...again...but we can do this for you....I don't understand...your mistake...ALL the times...
Strange ...how my order gets cancelled twice by Verizon's mistake....yet you cannot honor prices that your agents quoted!!!
I didn't reorder the phone....I cannot in good faith same with a company that does not stand behind their own mistakes...and worse...they make the poor customer pay for it...
I will not be renewing my contact...its time to Cricket Wirless...which my sister-in-law loves for half the cost....I hope that you aren't complaining about dropped calls INSIDE your condo because no amount of switching or upgrading devices will solve that.
VZW will not guarantee service inside of any structure. There are just too many factors. If the problem is inside then you might want to look at one of the following:
1.) Network Extender (may cause issues for others in a condo or apartment style setting)
2.) A Google Voice Number (Free with a Gmail email address), downloading Google Hangouts Dialer and forwarding your calls to the GVN so that you can make and receive calls over Wi-Fi. -
I go to download an in app purchase and after I select buy it always tells me to contact apple support for information what do I do
Don't know why it won't work if clicked on. Type it in. It works. Or try this:
https://expresslane.apple.com/GetproductgroupList.action -
Where is Adobe support for non-working software??
Where is Adobe support for non-working software??
Thanks,
JerryBill,
Thank you for your reply!
You may have guessed I am a bit exassperated. (See this discussion from yesterday.) (Re: How do I get past the Error: 16 problem?
I am trying to move Adobe Acrobat IX, Photoshop CS6, Photoshop CC and Bridge to a new computer (Mac Pro (late2013), Mavericks 10.9.3) from an older Mac Pro using the same OSX.
I keep getting the error 16 message whether I try to open Acrobat or Photoshop (I have a paid for DVD of CS6). I have uninstalled and re-installed. I have reset permissions on 2 folders ion the system Library. I have either deactivated or signed out of ALL the Adobe products on my old computer. I signed in as 'Root' and tried to open the software. I have re-downloaded all the products except CS6 which I own. I have restarted the computer. I have repair the drive using Disk Utility and Disc Warrior. In short I have tried everything I can think of and that which has been suggested my others on this Forum.
Thanks again,
Jerry -
Good Morning,
We are getting this error
Outlook Web Access is currently unavailable. If the problem continues, contact technical support for your organization and tell them the following: No Client Access servers
of the appropriate version can be accessed from the Internet
We installed a new Exchange 2007 CAS on Windows 2008R2. Got rid of old CAS on Exchange 2007. Now seeing this error. Does anyone have an idea??Hi,
If the issue persists, I recommend you install Exchange 2007 SP3 RU7 and check the result. Also, ensure that Exchange 2010 SP2 RU1 or later version is installed. Old Exchange version may lead to the CAS-to-CAS proxy incompatibility.
What's more, here are some helpful blogs for your reference.
Exchange 2010 SP2 RU1 and CAS-to-CAS Proxy Incompatibility
http://blogs.technet.com/b/exchange/archive/2012/02/17/exchange-2010-sp2-ru1-and-cas-to-cas-proxy-incompatibility.aspx
OWA Coexistence With Legacy Versions
http://blogs.technet.com/b/sjimmie/archive/2010/07/09/owa-coexistence-with-legacy-versions.aspx
Hope this can be helpful to you.
Best regards,
Amy Wang
TechNet Community Support -
"Your Purchase Could Not Be Completed" I was required to contact iTunes Support for help
"Your Purchase Could Not Be Completed" I was required to contact iTunes Support for help
I have checked my bank card and there still more than enough credit to purchase on an App, everything is correct but iphone wouldnt let me purchaseDear Mr. King_Penguin,
Apologies in advance. I am an absolute newbie, and couldn't figure out how to "send" this other than checking your recent activity. I'm certain you get plenty "Thank you's". (This is another, -so please begin to skip here if the accolades are a nuisance!!) I promise that before I plague you w/ questions I will read as much as possible of what you've already "posted".
I've used IOS devices for years- yet I am still very much a beginner, especially searching for ways to utilize my devices to a "greater extent". My ios phobias began when I was gifted an iPod; terrified using "iTunes" on PC laptop, certain that syncing specific things would result in loss of data, cold sweats when a new "IOS Update" arrived, shock horror and awe at the entirely foreign & colourfully creative world of "Apple Language". Today my sadly underused iPad (4th Gen.) froze. The first go-to "reboot" wasn't working and the only thing on the device I had access to was Siri- and we really don't get along or talk very often... On June 10th 2012 (4:10am) you posted & responded to a query. (A "soft-reset"?!! Brilliant!) That post, saved me from pitching all my devices into the bin, today-three years later. After wasting hours fiddling w/o hope, I dipped a toe back in to Apple.com "support communities". I found your post quickly. Not at all the case (for me, with my ingrained "PC lingo") in the past. So, I thank you one thousand times, I've no idea why there exist tech angels such as yourself, why you do what they do for free, w/ no obvious benefits or profit-but I'm a "follower" now. Apologies once more for posting this here- I will go back to the newbie section and try to figure out all the things I should know to avoid future etiquette faux-pas. Sincerest thanks!! -
everything i tried to buy Mountain Lion, i receive a message on my app store that i should contact apply support for this purchase, why?
Use the email form to contact Apple here > Apple - Support - Mac App Store - Contact Support
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My mac is working fine. No noticeable problems. Then went onto netflix everything was working apart from the watching of the film and it popped up
"Video Playback Error Your device has a hardware issue, which is preventing Premium Video Playback. Contact Apple Support for more information. Error Code: S7363-1261-FFFFD000".
Not sure what is wrong but would appreciate any helpNetflix not working with yosemite
Re: I think there is a hardware issue with my computer and i am not sure what to do it won't let me play netflix
Netflix streaming gives Error Code: S7363-1261-FFFFD000 -
TS1702 I received a notice that says please contact iTunes support for purchasing.
I received a notice that says please contact iTunes support for purchasing.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store
-
Contact iTunes support for conquer online plz
Plz I'm playing conquer online this game he want contact iTunes support for buy cps can u doit for me
If u do I will thx very much if u doit to meClick here and request assistance.
(83976) -
Contact itune support for complete the transaction
when i try to purchase items from inside of app.
it keep saying that contact itune support for complete the transaction and
it wont go thru.Do exactly what it told you to do and contact itunes support.
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