I've downloaded a movie but the quality isn't good. What can I do?
I've downloaded a movie on iTunes, Soapdish. It plays fine until about 50 minutes when the sound jumps and is no longer in time with the picture. I have tried it on my iphone and iPad and it does the same thing at the same time, making it very hard to watch. What can I do about this problem?
Did you sync the film from your computer to your iPad and/or iPhone, or did you download separate copies on one or both of them ?
If the former then depending upon what country that you are in (films can't be re-downloaded in all countries) then try deleting the film from your iTunes library and redownload it by clicking on your account name at the top right of the iTunes screen and clicking ‘Purchased’ on the popup.
If the latter, or if you aren't in a country where you can re-download films, or if it re-downloads with the same problem, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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