I've downloaded Creative Cloud for Desktop (windows) but everytime I open it, the only thing I see is a black page.

I can't login into my adobe account or see the home page.
I don't know how to fix it.
Like this:
When I restart or shut down my PC for a moment I can see the login page, but then the computer shuts down and I am in the beginning again..
Somebody can help?
Bye

Hi Stefola,
Go to Control Panel then Programs and uninstall Adobe Creative Cloud.
** If it says application is running in the background then open Task Manager and close the process of Creative cloud.
Once the creative cloud is uninstalled then follow the below mentioned steps:
     1. Go to C\Program Files x86\Common Files\Adobe\OOBE
Delete OOBE folder
     2. Go to C\Users\[user name]\AppData\Local\Adobe\OOBE
If you do not see AppData under your user name then you can Click on Start and type %localappdata% , It will open Local folder then you can go to Adobe/OOBE
Delete OOBE folder
    8. Go to https://creative.adobe.com/products/creative-cloud?promoid=KLYVF
Download Adobe Creative cloud, Install it.
If the above steps do not work. Try creating user account and then try to open Adobe Creative cloud.
Thanks,
Nikhil Gupta

Similar Messages

I installed Creative Cloud for desktop successful but when I open the app the screen is totally empty. I can only go to HELP or shut down.

I have the same problem.

Hi Benny,
Please try the steps mentioned in the following link and suggest if this was able to resolve the concerns or not.
Blank screen after loading Creative Cloud?
Cheers,
Kartikay Sharma

Download creative cloud for desktop app

I have repeatedly tried to download the app creative cloud for desktop, and each time I get a messaqe saying "we are experiencing difficulties, pleased try later"
Any advice or link appreciated
My subscription has not expired :-)

thanks John
I am an Admin User although I would install using Run As Admin
64 bit Dell Laptop
Windows 8.1 - update
Windows Firewall
Kaspersky Anti-virus - not tried turning off but will do so and respond
All my programs have downloaded, installed and are still working (Muse, Photoshop, etc.)
Not installed any hardware since registering for Adobe, but have installed Articulate Studio 13, and also Articulate Storyline
Originally received an update for the desktop app, which failed to install
Tried repeatedly (including turning off firewall) but no luck
Uninstalled the desktop app - after following a link in one of the forums
downloaded the new desktop app - installed - perfect
Other application updates installed perfectly, including the big update for Muse to 64 bit
Most recent update for desktop app failed to install, so tried the above, removed the desktop app, but cannot now find the link to the new version to download.
Hopefully just need to find the download link to the desktop app, but travelling at present so do not get enough time to surf to locate it :-(
Leslie

Problem to download Creative Cloud for desktop

I've just joined to Creative Cloud membership, I've the system MAC OS 10.6.8. My problem is that the download window of creative suite remains always in the same position of download, when I try to switch off the download it doesn't work... I have to restart the system...

Hello,
in this case I would download a really new trial version of your program(s) in question and change it/them into a "real" version later, BUT because you said, that you "re-installed" already, so it become a little bit complicated. It would be necessary that you have to use "Adobe Creative Suite Cleaner Tool".
Here an advice for that (The order varies depending on your individual needs. Please read all my proposals first, so you can better choose the first step:)
1. Maybe you have to activate/deactivate, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
2. Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
3. You did already try "uninstalling and re-installing"? Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
4. If necessary and for further questions click through http://helpx.adobe.com/contact.htl and if "open" please use the chat, I for may part had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
Hans-Günter

Creative Cloud for Desktop app Launch at login (solved)

I’ve had an issue with Creative Cloud for Desktop app (using Windows 8.1 Update 1 x64) – regardless of what has been set on my Preferences > General Tab > Launch at login, my app didn’t start at logon (system startup).
I’ve tried:
uncheck the ‘Launch at login’ option (Preferences > General Tab). Restart PC. Launch the CC app, check ‘Launch at login’. Restart. Didn’t help.
uncheck the ‘Launch at login’ option (Preferences > General Tab). Restart PC. Remove the startup Key from registry stored under: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]. Restart. Launch the CC app, check ‘Launch at login’. Restart. Didn’t help.
reinstall Creative Cloud for desktop app. Didn’t help.
rename the OPM.db file (as described here: http://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html). Didn’t help.
Finally - since the CC app is actually and x86 application - I’ve moved the startup entry from the x64 Run Key [Wow6432Node\Microsoft\Windows\CurrentVersion\Run] into the common x86 [Microsoft\Windows\CurrentVersion\Run].
Simply:
a. Remove:
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Adobe Creative Cloud"="\"C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC\\Creative Cloud.exe\" --showwindow=false --onOSstartup=true"
a. Create:
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"Adobe Creative Cloud"="\"C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC\\Creative Cloud.exe\" --showwindow=false --onOSstartup=true"
And you know what? it woooorks!!! Now my app starts with windows!
I'm sharing this in case someone else has run into the same problem.
Best Regards,
Pawel Kuc
<Removed by Moderator>

thanks John
I am an Admin User although I would install using Run As Admin
64 bit Dell Laptop
Windows 8.1 - update
Windows Firewall
Kaspersky Anti-virus - not tried turning off but will do so and respond
All my programs have downloaded, installed and are still working (Muse, Photoshop, etc.)
Not installed any hardware since registering for Adobe, but have installed Articulate Studio 13, and also Articulate Storyline
Originally received an update for the desktop app, which failed to install
Tried repeatedly (including turning off firewall) but no luck
Uninstalled the desktop app - after following a link in one of the forums
downloaded the new desktop app - installed - perfect
Other application updates installed perfectly, including the big update for Muse to 64 bit
Most recent update for desktop app failed to install, so tried the above, removed the desktop app, but cannot now find the link to the new version to download.
Hopefully just need to find the download link to the desktop app, but travelling at present so do not get enough time to surf to locate it :-(
Leslie

I can't download adobe creative cloud for desktop,error no 50

i can't download adobe creative cloud for desktop,error no 50

Error 50 https://forums.adobe.com/thread/1432237 may help
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Creative Cloud for Desktop Download Error

I have Creative Cloud for Desktop installed on MacBook Pro, OS Yosemite, to use Adobe Illustrator. A few months back, the CC App stopped working. Says "Download Error" with no fix. I have searched other posts within the forums and followed all listed "fix" instructions, including uninstalling/reinstalling CC, deleting folders and even logging in as "root" user. None of these methods have fixed my Creative Cloud App.
Due to this Download Error, I am unable to use or update Creative Cloud, nor am I able to update Adobe Illustrator.
Any assistance to fix this issue is appreciated. Thank you.

Error 50 https://forums.adobe.com/thread/1432237 may help
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Error 48 when installing creative cloud for desktop on mac

hi jeff when installing creative cloud for desktop we have this problem, tried everything but no success on mac osx lion the message that gives creative cloud for desktop app on installing is this: error code 48, a critical file/directory can't be access
I had the app but i decided to remove it because i have logged in in other machines, the log in windows told me to close the session on the other machine, i did that, and then started the problems
Now I'm stuck, have tried most of the solutions on the web and adobe forums and nothing works
Please help
Thanks so much

Provide the relevant CC app install logs.
Troubleshoot Creative Cloud download and install issues
Mylenium

Unable to sign in to Creative Cloud for Desktops

Can anybody please help me identify the requirements to be able to sign in to Creative Cloud for Desktops?
We are supposed to deploy CC within our organization but our desktop security environment apparently prohibits to launch CC for Desktops.
- Windows 7 Professional 64bit
- Internet connection via proxy with PAC file
- CC for Teams
- CC for Desktops version 1.9.0.465
- valid Adobe ID (works in unprotected environment)
- no firewall rules block port 443
- went through all the documentation available on the net, including
http://helpx.adobe.com/creative-cloud/faq.html#how-works
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
http://helpx.adobe.com/creative-cloud/packager/creative-cloud-packager.html#Site/Port%20in formation%20used%20by%20Creative%20Cloud%20for%20teams%20and%20Creative%20Cloud%20for%20en terprise%20%C2%A0
http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html
https://helpx.adobe.com/creative-cloud/kb/proxy-authentication-support-creative-cloud.html
and the links inside
Grateful for any help,
Gerald

This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Update of illustrator cc 2014 using Creative Cloud for desktop fails permanently.

Hello,
I am trying to update the illustrator cc 2014 using Creative Cloud for desktop. The download fails due to error -60.
Yesterday I spent few hours on chat with a support repesentative, who directed me to ask ISP for download file size limitation. The ISP responded that there are no limitations of download file at all.
Any help with direct download instead of the desktop is appreciated.
Best regards,
Izidor

No you have not lost your work. You can still open the old project in CC. Providing you did not overwrite. CC14 project should read Projectname-1. Otherwise try an auto save.
Try this:
Error "This project contained a sequence that could not be opened"

Trying to download Creative Cloud on Desktop and it tells me to download on Desktop!!

I'm using my desktop to try to Download Creative Cloud for the first time and I get the following:
Creative Cloud is a desktop app so you'll want to download it from your computer.
Driving me crazy! Please assist urgently thank you.
Rachelle

Hi Rachelle
Have a look at the CC download and install forum
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq?view=overview
And
How do i install and update apps?
http://helpx.adobe.com/creative-cloud/help/install-apps.html

Hi i have tlk to someone on here already but i accidentally exit out of chat, i had problems downloading creative clouds on my windows 8 cp. the last person tried to help by changing LAN setting but it did not work

hi i have tlk to someone on here already but i accidentally exit out of chat, i had problems downloading creative clouds on my windows 8 cp. the last person tried to help by changing LAN setting but it did not work

Dmatthews5 do you receive any specific error messages when you try to download? Is the error occurring when downloading and installing the Creative Cloud Desktop application?

Cant install Creativ cloud for desktop

Im starting to get really annoyed.
I have searched every forum and tried everything.
I have renamed oobe folder, shut down computer and so on.
It has been worked perfectly until now. I was gone 2 weeks and when i get back it says there is an update for creative cloud desktop
i press the button the download it, but in the middle it says, creative cloud dekstop cant install
i have a win 7

Everytime creative cloud starts or i want to update a software or get some fonts it says thats an update is needed. If i choose not to update, creative cloud app closes
and if i choose to update, it only gets to half and says that creative cloud for desktop cant be installed

I can't update my creative cloud for desktop pc. It appears an error code 001. What can I do ?

I can't update my creative cloud for desktop pc. It appears an error code 001. What can I do ?

Code 1 discussion https://forums.adobe.com/thread/1434528

Creative Cloud for desktops impossible to update

I get a reminder every day that there is updates for Adobe CC for desktops. When I try to install, it says "Adobe Creative Cloud for desktops could not be installed". I can´t open the application either. The update reminder keeps poping up. What to do? The text on the pic is in swedish, but it says the same as inside the quotes above.

John T Smith wrote:
You MAY have a faulty installation, which requires complete removal and reinstall... not exactly your problem, but the links below may help
One fix for signout problems http://forums.adobe.com/thread/1408331?tstart=0
-http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-2 48.html
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html
I guess I'm a little mystified by this reply. I've reported no problem signing in or out of adobe, nor have I experienced any.
I've been going along with a creative cloud desktop and updates for over a yr now so not sure how my install would suddenly be 'faulty'. Complete removal and reinstall is something like a days work if you have any related difficulties at all yet it seems to be the most often suggested remedy.
Is there no chance of something that does not require a hefty input of my time getting the tools to work rather than using them, that can be done to remedy what seems to be something like a stuck routine in the install routines?
Any other folks with an idea about this?

I've downloaded Creative Cloud for Desktop (windows) but everytime I open it, the only thing I see is a black page.

Similar Messages

Maybe you are looking for