I've downloaded CS6 upgrade. It did not work. Trial version worked. How do I get a good version?

I downloaded the CS6 Photoshop upgrade and it did not install. It just quit. I installed the trial version and it worked and accepted the licence and updated OK. I want a copy incase I crash this install. How do I do that?? Who do I call. How do I check sinse I've already installed CS6???

Not quite sure what you are asking. If the trial version worked, you can simply backup that. If you want physical install media, contact sales.
Mylenium

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I got a new lenovo desktop windows 8.1,installed itunes and synced my ihone 4 no problems. then i imported a cd of songs which showed up in recently added but not in main library ,therefore it did not sync to the iphone. how can i get new songs to ap

i got a new lenovo desktop windows 8.1,installed itunes and synced my iphone 4 no problems. then i imported a cd of songs which showed up in recently added but not in main library ,therefore it did not sync to the iphone. how can i get new songs to appear in the main library and sync properly
thanks
john

Check the songs are really not in the Music section of the library by clicking the magnifying glass in the search box and unticking Search Entire Library if it is ticked, then typing in the name of the album. If the tracks still don't show try closing iTunes and deleting a hidden file called sentinel from inside your iTunes folder. This should make iTunes run an integrity check on the database when you start it again. Make sure the tracks are checked before you try syncing again.
tt2

Hi - replaced my old computer but did not copy over library. How do I get the music on Ipod into new library?

Hi - replaced my old computer but did not copy over library. How do I get musci from ipod to computer "library" so it can then go to Iphone. Drag and drop does not do it.
thanks
g

See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

I have downloaded a TV episode of itunes but it is only showing the HD version. How do I get the SD version to play on my ipod?

I have downloaded a TV episode of itunes but it is only showing the HD version. How do I get the SD version to play on my ipod?

When buying HD versions of shows, only the HD copy will automatically download now (probably due to requests from people who don't need/want the SD version and complained about it being forced on them). The SD copy can be downloaded from your purchases area in iTunes. On the main iTunes Store page, go to Purchases under the Quick Links and then select TV shows. Click the "Not On This Computer" button. Uncheck the "Download HD when available" box and you should then see the SD copies of the shows and be able to download them.
Regards.

Do NOT like iTunes 11. How do I get the previous version?

Do NOT like iTunes 11. How do I get the previous version?

You can find the latest Firefox 3.6.x release in all languages and for all Operating Systems here:
*ftp://ftp.mozilla.org/pub/firefox/releases/latest-3.6/

I lost my iTunes library on my pc when the hard drive crashed. None of the data on the drive was recoverable and I did not have a backup. How can I get the music that resides on my ipod nano (4th generation back onto the new hard drive on my pc.

I lost my iTunes library on my pc when the hard drive crashed. None of the data on the drive was recoverable and I did not have a backup either locally or on the cloud. Much of the music is from old vinyl and podcasts which are no longer available.
How can I get the music that resides on my ipod nano (4th generation) back onto the new hard drive on my pc.
I have been reluctant to install iTunes on the new hard drive out of fear that I will lose all the contents on the ipod if I try to synch to the new hard drive.
Help!

No backup is a huge mistake.
You can redownload some itunes purchases in some countries:
Downloading past purchases from the App Store ... - Apple - Support

I am getting undeliverable mail from people I did not send mail to. How can I get this to stop?

I recently received rejected mail notices from Postmaster that I did not send and are encrytped. My address is being used, and I do not know these web addresses these emails were being sent to. How can I resolve this issue?

We will need more information to be able to assist you.
These message yoy are receiving are probably just a particular type of spam. However it is also possible (unlikely) that your email account is being used to send spam, and that these are the bounce messages.
To tell the difference, you need to look at the email headers. Open the message, then go to the View menu and select Message -> All Headers.
Select the text and post it back here (remembering to obscure your own email address first).
Cheers,
Rodney

I have been charged for a book i did not ask for? also how do I get apple to change to my new I pad?

I have been charged for "the Forgotten by David Baaldacci. This book I did not order and don't know where it came from?
also how do I get amazon to down load books on my NEW I pad 2? It still wants to go to my old I pad. I would like to use my new pad.

For Amazon stuff you should consult the Amazon help and forums. It has nothing to do with Apple or iBooks.
For your wrong book problem, try using the "report a problem" link on your receipt or in the Purchases section of your iTunes account.

I was on safari and it froze. a screen came up that said "you need to call this number because your email account has been temporarily been suspended" i did not call the number but how to i get rid of it?

How do I get rid of a virus on safari?

It's not a virus. It's a JavaScript scam that only affects your web browser, and only temporarily. There are several ways to recover.
1. Some of those scam pages can be dismissed very easily. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.
2. Press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.
3. From the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.
Close the malicious window or tab.
Re-enable JavaScript and close the preferences dialog.
4. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. None of the windows and tabs will reopen.
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Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
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I am now using a different MacBook Pro, and want to install my CC, I have done that and downloaded the Photoshop App but its a trial version. How do I get the full version of the apps?

I had a new MacBook Pro that was damaged and I am now using a different MacBook pro as my primary computer (running yosemite 10.10.1).
I did uninstall the Creative Cloud off the old MacBook before I stopped using it.
I have downloaded the Creative Cloud and signed in using my adobe username and password, but when I went to download the Photoshop App it is only giving me the TRIAL VERSION.
How do I make sure that the apps are the full version that I have already paid for? (I do know that my subscription is still current)
Thanks for your help
- Shawn

Shawn I would recommend utilizing the steps in Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html to resolve the connection error which is likely preventing the software from authenticating.

I tried to download yosemite but the download failed because of poor wifi connections and I tried again but I did not have enough disk space how do I get the space back from the failed download?

The failed download of Yosemite used up disk space and I can't find away to delete that because it is taking up 4 GB of space that I need to download Yosemite.

Check that your computer is compatible with Mountain Lion/Mavericks/Yosemite.
To check the model number hold down the option/alt key, go to the Apple menu and select System Information.
iMac (Mid 2007 or newer) model number 7,1 or higher
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OS X v10.6.8 or OS X Lion already installed
2 GB or more of memory (More is better - 4 GB minimum seems to be the consensus)
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Applications Compatibility (2)
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If you can/do upgrade, I recommend you make a copy of the installer and move it out of your Applications folder. The installer self-destructs. The copy will keep you from having to download the installer again. You can make a bootable USB stick to install using this free program.
Bootable USB Flash Drive – Diskmaker X

HT4314 iPhone 5c iOS 8.0.2 Game Center randomly logged me out and asked for a nickname as if I did not have an account. How do I get my account back?

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HT4865 my apple ID changed but my icloud did not update with the info - how do i get icloud to use my new apple ID

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TS1424 i ordered and paid for gems for "The Tribez" but did not receive the gems. How do I get the 615 gems that I purchased, while they were on special

I purchased gems while a special was going on for 'The Tribez" The money was deducted from my bank, but the gems never showed up. The special was for 615 gems for the price of 200...
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contact the itunes store via expresslane.apple.com

I've downloaded CS6 upgrade. It did not work. Trial version worked. How do I get a good version?

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