I've downloaded & installed 7.0-but I can't get it to run. My old version always starts.
When I start Gmail, it tells me that I'm using an old version of Firefox. So I downloaded 7.0 and installed it...but I still get the same Gmail message. Apparently, I'm not able to install 7.0????
Can you help me?
greg
Something that you have installed has changed your User Agent or is keeping your User Agent from updating with the new install/update of Firefox. I suspect that it is Fast Browser Search which is shown as part of your User Agent. To get rid of Fast Browser Search do the following:
#Close Firefox (Firefox button > Exit '''''OR''''' File > Exit)
#Open the Windows Control Panel and remove/uninstall "Fast Browser search protection" and "Fast Browser Search" (MyWebTatoo)
#*See --> http://support.microsoft.com/kb/307895
#*Your User Agent: ''Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.15) Gecko/2009101601 Firefox/3.0.15 (.NET CLR 3.5.30729) <u>FBSMTWB</u>'''''
#*What is a User Agent: http://en.wikipedia.org/wiki/User_Agent
#Start Firefox
#*Reset your User Agent following the instructions in the article below:
#**See --> [https://support.mozilla.com/en-US/kb/websites%20or%20add-ons%20incorrectly%20report%20incompatible%20browser#w_reset-your-user-agent Reset your user agent]
#*Check your Firefox version:
#**See --> [https://support.mozilla.com/en-US/kb/Finding+your+Firefox+version Finding your Firefox version]
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]
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