I've downloaded the entire software(the free trial) but now it wont open. how do I fix this?

You can although did it not also identify a troubleshooting document for you to use? The package for support option will simply make the installation log available for Adobe employees to review. If you would like to respond with your token number I would be happy to look at the log file.
Alternately you can follow the directions listed in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html. This is exactly the same process which I would use to review your installation log.

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Hi [email protected]!
Your efforts are greatly appreciated, let's look into this! Which device do you have?
AyaniB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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kimberlyfromtopeka wrote:
Ok,thanks but, I should be able to something so that I am able to sync the entire library again not just the purchased songs.
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Hi, bamboo64.
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http://support.apple.com/kb/ht5137
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Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
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http://support.apple.com/kb/ts1368
Cheers,
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kgwrotethis wrote:
10.6
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I've downloaded the entire software(the free trial) but now it wont open. how do I fix this?

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