I've downloaded the free trial of Illustrator but the program won't open
Illustrator won't open on my computer.
I've downloaded the free trial of Illustrator, when I go to open the program the Illustrator logo appears on my start menu for a second and then disappears again and nothing happens - no error message comes up.
I am using Windows 7.
I have tried uninstalling and reinstalling the program, restarting my computer, signing in and out of my adobe account and changing the compatibility mode, nothing has worked so far.
Please help!
reset your preferences by holding down shift-ctrl-alt while starting ai. you'll see a confirmation dialog if done correctly.
if that fails, uninstall, clean and reinstall per, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Similar Messages
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I am having trouble getting the free trial of Illustrator to work. Help would be appreciated!
I have tried to install the free trial of Illustrator twice and keep getting a message that instalation is complete but some components were not able to install. I uninstalled everything including CC and started over and the same thing happened. Any suggestions??
I believe it is worth trying that, La La.
If it fails to work, you may also try this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up -
I am trying to download the free trial of Adobe but every time I click the link it just opens a blank internet tab. How do I successfully download?
BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html -
I'm trying to download a free trial of InDesign but when I click the download button, nothing happens...does anyone know why? Thanks.
Hello,
sometimes the "opm.db file" is the culprit. In this case you should delete it.
And if it doesn't work still after that, as much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
If necessary and for further questions click through http://helpx.adobe.com/contact.html or http://helpx.adobe.com/de/contact.html and if "open" please use chat, I had the best experiences.
Good luck!
Hans-Günter -
I am trying to get the free trial to cc but it said there seems to be a problem with the files (Error code: 205) please help
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks! -
Giving Illustrator a try with the free trial offer. When I go to download Ai, I am asked to choose an application with which to open it--what should I choose?
Sounds like you maybe trying to download with firefox. In Internet explorer it will automatically switch to the correct application, but with firefox it prompts you instead.
Scroll down the window and find content manager. That will download the installer. Run the installer, after the installer has finished and the manager runs. Open the manager if it is not already, then from there you can select illustrator. It will install it for you. -
I have been waiting to get Photoshop all of 2014 and now I finally can. I tried downloading the free trial but then it took me to a page that said I could not download it because it was not supported. I am using a 2008 iMac that I got for christmas. Please help I really want photoshop!
check the specs to see what versions you can use, System requirements | Photoshop
(but you'll only be able to purchase cs6 or later.)
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
Please advise how I install the free trial of Adobe Acrobat XI Pro. I started the download process and can see the files in the Downloads folder however the setup screen was hanging so I cancelled. Now I don't know what to do. It goes back to the original download screen
Thanks Pat
I have now brought my daughters laptop into work as she has CS6 so I thought it would be easier to set up her laptop to the work network, set up an email account for her and attempt to email my 270 certificates that way. How wrong was I. First of all Acrobat X Pro would not open so I did a reinstall. Still wouldnt open so I had to find a patch to fix it. I can now open it. When I open Word 2013 and check the options, the PDFMaker is in the active section but when I open word the Adobe toolbar is not appearing. I've opened Acrobat X Pro and have discovered that it's missing a plugin - Convert2AdobePdf (DistillerPI.api) so I'm now in the process to find out how to install this plugin. I have seen through this site that there was a problem with Word 2013 and the Adobe Toolbar which is exactly my new problem. I have to say, after 3 days of trying to perform what you would think is a very simple function, I'm ready to just convert 270 individual pdf's and email them individually, I would have had the job done by now ! -
Hi, I am having issues downloading the free trial of Photoshop. I get the errors below occurring whenever I try and download. I have managed to download lightroom without any issues but was wanting to try them both out to then look at purchasing the monthly option. However would be a bit difficult if I can't download Photoshop! Any advice much appreciated.
The error code says "ERROR: third party payload installer vcredist_x64 failed with exit code: - 2147024546
and
"ERROR: Failed to install Microsofy Visual C ++ 2012 Redistributable Package (x64)"Rebeccafield2012 from the error you posted it would appear that the Microsoft Visual C ++ 2012 Redistributable Package (x64) component of your operating system is damaged. I would recommend that you reinstall the most recent Redistributable from Latest Supported Visual C++ Downloads - Microsoft Support.
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I click download free trial, and it asks for permission to open another window, I hit approve. It then pulls up the Creative Cloud window, but nothing happens. Am I doing something wrong or is there another way to download it?
Nobody can tell you anything without proper system info or other technical details like what browser, what Internet connection and so on.
Mylenium -
I downloaded a free trial of Premiere but it still asks for a serial number?
I made sure to click "start free trial" but for some reason it wants a serial number and refuses to work without one.
Nothing you can do:
Adobe trial software expired early
Mylenium -
I've downloaded Elements 12, trial edition, twice but it does not automatically open
I could not not find the check box, prior to download, or following download giving the automatic download feature. What a waste of time!!
Troubleshoot Adobe Download Assistant
http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html
As an alternative to using the download assistant, try the direct route...
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
Photoshop/Premiere Elements 12:
http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html -
help.
Kelly Lynn,
You may download CS6 here:
Download CS6 products
or
http://prodesigntools.com/tag/ddl
or
http://technolux.blogspot.co.nz/2011/02/adobe-direct-download-links-less-akamai.html#more
Downloading (the original) CC on 10.6.8 has been proven possible.
Post #3 in this thread shows a viable way of doing it:
http://forums.adobe.com/message/6342650#6342650 -
How do I download the free trial of Illustrator with my current operating system?
Apparently I'm running an operating system that Illustrator no longer supports...I'm not exactly sure how to fix this...I have a Mac, Version 10.6
If your computer supports it, you'll have to upgrade to at least OS X 10.7
Apple - Upgrade your Mac to OS X Mavericks.
If not, you need a new computer. -
Problem installing the free trial for Illustrator on Creative Cloud
Has anyone had any problem installing the trial apps on Adobes Creative Cloud? I've been trying to install it but everytime I click on download, the page loads and it says "xx is downloading..." but it's not doing anything. I thought it may be to do with the internet connection and so have tried it at a couple of places now, but it's the same thing. Anyone come across the same problem? I just want to get illustrator and photoshop on my laptop for some work but it seems like the most economically friendly or even only way is through the Creative Cloud....
Stressed and confused!Nobody can help you without proper technical information such as system specs and what Internet connection you are actually on. Trivial things like using a different W-LAN can make all the difference.
Mylenium
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