I've downloaded the update for the HP Support Assistant and now I cannot use it.

The message "An error occured" appears at the top and I cannot use the assistant. I've tried to unistall the assistant by going through the control panel and then to uninstall a program. I cannot do that either because I get the message that the item is on a network resource that is unavailable. I would like to uninstall the HP Support Assistant Assistant and then reinstall the new one with the update. Thanks.

Hi,
Try the following
First of all, see if you can uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.
http://support.microsoft.com/mats/Program_Install_and_Uninstall
If this completes, restart the PC.
Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.
http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html
After the installation, restart the PC again.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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