I've downloaded the wrong version as I thought I had a previous subscribed product. How do I change it to the full product without paying twice?
I've downloaded the upgrade instead of the full version of Acrobat XI Pro. i thought my previous version just needed to be upgraded but it obviously doesn't have a serial number. How can I download an upgraded version without paying the full price as I've already paid for the upgrade?
Your explanation is a bit confusing. If you purchased an upgrade then you need to have purchased a previous version from which you are upgrading. If you purchased an upgrade without having a previous version then you need to return/cancel that order and purchase the full version at the full version price.
In terms of the software itself, the full version and the upgrade version are the same file. The serial number you acquire from your purchase dictates whether a version is processed as a full version or an upgrade version.
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I put in the wrong password for an airprint device, so it's not connecting. how can I change it?
On first connecting to an airprint device on a windows PC, the ipad asked for username and password. I fatfingered the password, and can't seem to find anywhere to delete the old connection or update the password.
Thaks for the suggestion, but the router connection's not the problem. The issue is that the iPad remembers the printer password. I set it to allow guests with no password on the PC, but there doesn't seem to be any way to get the iPad to forget the password I first put in. My next step is to try a new printer name on the PC.
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''duplicate - locking - https://support.mozilla.com/en-US/questions/852123''
i tried updating an imac that my friends use without realizing it was running an older version of mac os x. now i can't open the firefox app at all and I need to get it back to the way it was. this machine does not have time machine so i can't revert. let me know what i need to do to fix this issue. thank you.http://support.mozilla.com/en-US/kb/Installing+a+previous+version+of+Firefox
http://www.mozilla.com/en-US/firefox/all-older.html -
My Apple TV is displaying the wrong computer name. It is showing up as "j". How do I change it?
Just recently my apple tv is displaying "j" as my computer name. I did a restore and a reset on the apple tv but the problem still remains, also check itunes on my imac and evertything seems fine though. Anybody have any ideas on how to fix this?
Try to remove history and bookmarks entries that are wrong and revisit the site(s).
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Over the weekend I purchased a movie through iTunes, unfortunately the format I meant to purchase was SD and not HD, Unfortunately I purchased the wrong version, and would like to "return" it if possible. I intend to watch it on a larger screen that doe not support HD formatting.
Does anyone know of a way to do this?iTunes: Purchasing and viewing HD videos - http://support.apple.com/kb/HT3209 - "When you purchase an HD video on a supported device or computer, only HD video will be downloaded. To download the SD version, you need to download the video again from your Purchased page." Other details about which formats are downloaded and when.
To set to download to HD: Preferences > Store > change your preferred HD format to 1080p.
To download as SD uncheck "Download HD when available" -
I just paid for and downloaded the wrong version of Adobe Acrobat X Pro. I downloaded the Microsoft version and I have a Mac running OX Yosemite. How do I get a credit for what I ordered and then reorder the correct Mac version of Adobe Acrobat X Pro
If you ordered Acrobat via subscription, then you can use either Windows or Mac version. Just download/install the Mac version, then activate it with your Adobe ID.
If you purchased the perpetual license, then you need to Contact Customer Care bu chat or phone. -
Icloudsetup.exe downloads, but install say it is the wrong version
I downloaded icloudsetup.exe, but when I try to install it, it says it is the wrong version for my computer. It downloads a version for Vista or XP, but I am running itunes on a 64 bit version Windows Server 2008 R2 server. How do I get the right (i.e., a 64 bit Windows 7) version of icloudsetup.exe?
Hello there, jdtwoseven.
The following link is to the download of the latest iCloud Control Panel version it also lists the system requirements in the footnotes:
iCloud Control Panel 3.1 for Windows
http://support.apple.com/kb/DL1455
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
HT1711 Can I get a refund if I downloaded the wrong version of an album?
Can I get a refund if I purchased the wrong version of an album?
All purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Downloaded the newest version of itunes and now I can't access any of my library. It says The file iTunes Library.itl cannot be read because it was created by a newer version of iTunes. Anybody know what to do?????
I got that Exact message... I think I updated my version of iTunes and it worked correctly.
Hope this helps... -
Buying the wrong version of a song.
Buying the wrong version of a song. Is it final transaction? can this mistake be undone or better yet corrected?
There is this song called "gotas de lluvia" by a group "los diablos locos" which i found on youtube. I could have captured it & had a copy that way but i wanted to support this new & upcoming band. So i purchased the song however i was expecting a "salsa" version instead i got a "cumbia" version of it. I went back to itunes and looked over at the store info to see if i somehow over read or misread anything. However there is no way of telling one song version over the next, & itunes doesnt offer a way to sample the song before you purchase it. I cant seem to find any cusmomer care i can call to correct this problem instead i can only post this question and hope someone can respond with a solution. In the meantime i have lost faith in the current purchasing process of music and because i cant read or tell the difference between songs ill hate to buy two versions of the same song in order to find the one im looking for. Or worst buy the same song twice. Am i entitled for a refund or credit?
My friend says that is itunes' way of tricking customers to buying multiple songs, but i hate to think so sinicle. Can someone please tell me different?No.
BTW, Your question has nothing to do with itunes U - the place where Universities, museums and colleges post educational material. -
When I covert my pdf into a word document it does not allow me to edit the actual text. I can add random text to the document, not following the format of the document (not aligned, not the same font, etc.). I can add text, but I cannot what is already in a sentence or paragraph.
Did I purchase the wrong version?
Thanks,
Cindy.Hi cindyjay,
You have the right tool for converting PDF files to Word. For starters, please try triple-clicking in the text block that you want to edit. If that doesn't work, we'll need to take a closer look at how the PDF that you converted was created (did it start out as a scanned document, for example). If it did start as a scanned document, it's important that OCR (optical character recognition) was performed during conversion to convert scanned text to editable text. OCR is on by default when you convert via the ExportPDF website, but can be turned off if you convert via Reader.
If triple-clicking doesn't work, let me know, and then we'll take a closer look at your file.
Best,
Sara -
Just downloaded newest itunes version. Now, it refuses to open, with error message, "This version of iTunes has not been correctly localized for this language. Please run the English version." Any thoughts?
I had the same problem, I reinstalled and lost all my music now I cant even retrive it from emusic where i purchased music....
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I have a windows vista and i tried downloading the newest version of itunes and it said it wasnt installed correctly.How can i reinstall it because i went to apple software update and it didnt let me,it told me your software is up to date and then closed on me,please help.
it said it wasnt installed correctly
What's the precise text of that error message, please? (There's a few different ones I can think of that you might be getting.) -
I just downloaded the newest version of Photoshop and my 3D palette is unresponsive. How do I get it working?
Nobody can tell you anything without proper system info or other technical details. Most likely your system simply doesn't have enough juice to deal with it or the required graphics hardware acceleration is misconfigured and needs a new driver....
Mylenium -
Hi. I am downloading the trail versions of both Lightroom 5 and Photoshop cc. When I purchase will I be given the option to have the 'Photography' package?
Yes, of course. They are separate things - while technically identical, there are simply different licensing models, but this is not in any way apparent in the demo versions.
Mylenium
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