I've encountered 4HDD/11/40000000 SATA(0,0). AFTER SOME RESEARCH IN APPLE COMMUNITY, I LEARNT THAT IT'S A HARDWARE ISSUE. SO I WILL BE TAKING MY MACBOOK PRO TO NEAREST APPLE STORE. MY QUE IS, WILL IT BE FIXED IF I UPGRADE FROM OSX 10.8.5 TO MAVERICKS?

I've encountered 4HDD/11/40000000 SATA(0,0). AFTER SOME RESEARCH IN APPLE COMMUNITY, I LEARNT THAT IT'S A HARDWARE ISSUE. SO I WILL BE TAKING MY MACBOOK PRO TO NEAREST APPLE STORE. MY QUE IS, WILL IT BE FIXED IF I UPGRADE FROM OSX 10.8.5 TO MAVERICKS? What other options do I have? What can be an approximate cost for fixing this problem?

Of course not. It's a hardware problem, so it can't be fixed by upgrading software. The only option you have got is to take the MacBook to an Apple Store or reseller.
That error indicates a problem with the hard drive. What you have to do is to make a backup of your files and take the MacBook to an Apple Store or reseller, so they can confirm that the problem is the hard drive and not the SATA connector, which could be worse.
If it's a hard drive issue, it's not expensive (about $100-200, depending on the hard drive). If it's a SATA connector issue, the whole logic board may have to be replaced.
Note that you can replace the hard drive yourself if you want, but the cost between doing it yourself and taking the MacBook to an Apple Store or reseller is similar

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When will the new Retina Macbook Pro be available in stores?

I thought that it should be released tomorrow since it's available today online, but I was mistaken. You think Apple would have their stock built up in stores for release the next day. Does anyone know when it will be available? The store rep. near me said 2-3 weeks and I don't want to believe it could be that long. Any thoughts?

I went to the Apple Store today and talked to the manager. He said he does not know, because the only indication of when is WHEN it arrives. Could be tomorrow (unlikely). Could be ten days. I tend to believe him because he has been right in the past. Just ask the store roughly when deliveries are made each day. Then call around that time.

4HDD/11/40000000 SATA (0,0)

I recently got this error message when doing a disc utility check on my white macbook - 4HDD/11/40000000 SATA (0,0).
Now everything I read has told me that this means my hard drive is failing. After this happened my computer took forever to start, and when it did nothing would mount, including the dvd drive and anything plugged into the usb port, or any type of program like vlc. Eventually the computer wouldn't even start. So I decided before I declare it dead, I would try to reinstall mac osx 10.5.6 (the disc that came with this computer, which is by the way the mid 2009 white macbook 2.13 ghz). So, when i inserted the disc, and tried to reinstall mac os 10.5, it worked. Not only that, but when I ran the apple hardware test, no errors were found even when I ran the extended test. Also, the computer starts up as fast as it did when I first got it, all the drives mount, and it basically is working as good as new (so far). I was wondering, is it possible that the problem I was having is now fixed? Should I trust that this computer is worth buying a new battery for (which it needs) and perhaps buying a new/cheap hard drive in case it fails again? To me it's odd that not only is my computer working again, but it seems to be as efficient as it ever was. If anyone could give me any answers or suggestions, i'd appreciate the help.

Well I agree in a sense that I will be backing up important things pretty much everyday. But I do think that i'm going to buy one of the cheap replacement batteries and a new hard drive that i'll keep to the side when this one does go. I'm hoping to get about six months out of this machine, and I generally use it as a glorified netbook. Does that sound reasonable?

4HDD/11/40000000: SATA(0,0) error on AHT, but not on extended AHT.

I have the mid 2010 15" i7 MBP (no hardware upgrades except a replaced logic board in 2014) and I ran the AHT which gave me the 4HDD/11/40000000: SATA(0,0) error. After this I ran the extended test but no errors were found. I ran standard AHT again and then got the same error.
Is this error something I can ignore or should I take my computer in for a diagnosis at the Apple Store? Thanks.

We don't have charts to tell us what all the error codes mean. However, 4HDD is a hard disk drive error. If your drive appears to be working then I would take this time to make a bootable backup on an external drive just in case.
Clone Yosemite, Mavericks, Lion/Mountain Lion using Restore Option of Disk Utility
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
     1. Select Disk Utility from the main menu then press the Continue
         button.
     2. Select the destination volume from the left side list.
     3. Click on the Restore tab in the DU main window.
     4. Select the destination volume from the left side list and drag it
         to the Destination entry field.
     5. Select the source volume from the left side list and drag it to
         the Source entry field.
     6. Double-check you got it right, then click on the Restore button.
Destination means the external backup drive. Source means the internal startup drive.

I'm getting this: Error: 4hdd/11/40000000 SATA (0,0)

I ran the Apple Start Up "D" test and it said Alert! Then is: 4hdd/11/40000000 SATA (0,0). Is there sometinhg really wrong????

There are problems with your HDD. Back up your data then open Disk Utility>First Aid and run verify and repair. See if that solves the situation.
Ciao.

I just bought a new desktop and will be taking my old one to the apple store tomorrow to have the data transferred. Does the transfer include the transfer of programs or just data?

I just bought a new desktop and will be taking my old one to the apple store tomorrow to have the data transferred. Does the transfer include the transfer of programs or just data?

They will simply use Migration Assistant to transfer your Home folder, third-party applications and support files, and system preferences. This is something you could do yourself. You would need a Firewire cable to connect between your old computer and your new one. Migration Assistant is installed in the Utilities folder of your new computer.
See Transferring files between two computers using FireWire and How to use Migration Assistant to transfer files from another Mac.

What is the best spec 15-inch MacBook Pro at the Apple Retail Store?

Does the Apple Retail Store sell any 15-inch MacBook Pros with 8 GB of RAM or a 7,200-RPM drive?
Do they just sell the most basic models?
What have you seen recently?

The amount of RAM is upgradable in-store (although you may have to wait an hour while they do it). The hard drive, processor, and display are not.
I agree with Fortuny, it varies among stores. But usually the best spec is what you see on the MacBook Pro page at store.apple.com. At this moment, that is:
15-inch: 2.2 GHz
2.2GHz quad-core
Intel Core i7
4GB 1333MHz
750GB 5400-rpm1
Intel HD Graphics 3000
AMD Radeon HD 6750M with 1GB GDDR5
Built-in battery (7 hours)2
Often the store will also carry this MacBook Pro, with and without the high-res anti-glare display.
But again, your mileage may vary.

I purchased the Microsoft Office last September at an Apple Store. I recently had to bring my MacBook Pro back to the store because of some issues. Reboot caused me to lose Office and I no longer have the passcode. Where can I find my duplicate code?

I purchased the Microsoft Office last September at an Apple Store. I recently had to bring my MacBook Pro back to the store because of some issues. Reboot caused me to lose Office and I no longer have the passcode. Where can I find my duplicate code? I no longer have the receipt so I can not call the business to find my duplicate code. Looking back at my bank statements, this purchase was quite spendy so I hope I will not have to purchase it again if possible! Any advice would be great!

It should be on a stickerthat says product key on the inner sleeve inside the bos which the disc comes in.

I own a new iPad and a MacBook Pro. An Apple store assistant changed my Apple ID on my iPad, and the new ID showed up in the iCloud setting on the iPad. However on my Mac laptop the iCloud still shows my old ID, so there is no synching of documents going

I own a new iPad and a MacBook Pro. An Apple store assistant changed my Apple ID on my iPad, and the new ID showed up in the iCloud setting on the iPad. However on my Mac laptop the iCloud still shows my old ID, so there is no synching of documents going on between the iPad and the laptop. What do I do?

On the mac's system preferences: click the iCloud icon, then "sign out" button. After, you can enter the new ID.

TS2446 Trying to buy pages and numbers on my new macbook pro, and the apple store is asking me security questions of which I've never answered. It's indicating that my answers are wrong. Any help would me great!

Trying to buy pages and numbers on my new macbook pro, and the apple store is asking me security questions of which I've never answered. It's indicating that my answers are wrong. Any help would me great!

Welcome to the Apple Community.
Contact Apple through iTunes Store Support

Hi, is it possible to buy an azerty-macbook pro in the apple store in New York? Thanks

Hi,
I was searching on the site of apple but I didn't found it.
Is it possible to buy an azerty macbook Pro in the apple store in New York?
Or do I need to order it?
Thanks,
Stéphanie D

Ask them! (212) 336-1440

Can I create separate folders to save media on my Airport Time Capsule? Issue is I have a 256GB HDD Mac Pro Retina which is almost full. TC will only take backup of my HDD. So where would I save my photos and videos from my iPhone and iPad?

Can I create separate folders to save media on my Airport Time Capsule? Issue is I have a 256GB HDD Mac Pro Retina which is almost full. TC will only take backup of my HDD. So where would I save my photos and videos from my iPhone and iPad?

It is a hard one.. laptops with small drives are a pain.
What you need is a home media server.
Some people use a PC running itunes for cost.. but that is nothing like as good as using a Mac mini.. they make great little HTPC device.. you can plug in large hard disks and store all your files and media. And share it with the network.. Read up apple's instructions on home sharing.
https://www.apple.com/au/support/homesharing/
For cost you can buy a mini from 2011 or 2012.. I would not recommend earlier ones.. the advantage of 2012 is they have USB3 ports. But you will pay more for them.. new mini is not as useful.. they have soldered in memory and you cannot upgrade.. the old mini was the most easily modified mac in the whole range. Uses little power and can be bought for a $300US for a good one second hand.. maybe less.

How can I upgrade from OSX 10.7 to 10.9 on my 2012 mac mini? (2.3 GHz, 4 GB, 500 GB SATA disk) I don't want OSX Yosemite.

How can I upgrade from OSX 10.7 to 10.9 on my 2012 mac mini? (2.3 GHz, 4 GB, 500 GB SATA disk) I don't want OSX Yosemite.

If your Mini shipped with OS X 10.7 Lion, then it was considered a 2011 build model, or before.
The Mini 2012 model, is considered a Late 2012, & the last one where RAM could be upgraded.
And it shipped with Mountain Lion 10.8, which is a fairly OK system if one had older software.
(However mine shipped in Dec 2014, with Mavericks 10.9.0, and was built in January 2014.)
There were a few different build versions of Late 2012 Mac Mini, the i5 or i7 processor,
in dual-core or quad-core, and some CTO or built-to-order versions with other specs.
You can buy Mountain Lion from online Apple Store, & use a download code emailed to you to
get the Mt. Lion 10.8 from Apple Servers; this would be about it, since Mavericks isn't available.
So hopefully that is an option you can exercise; in addition the computer may prefer more RAM.
Good luck & happy computing!

Hi, when powering up my macbook pro, when the apple symbol appears the screen flashes pink, can anyone advise whats up?

Hi, when powering up my macbook pro, when the apple symbol appears the screen flashes pink, can anyone advise whats up?

You can try a system reinstall:
Reinstalling Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.

I'm about to buy the MacBook Pro Retina 15 inch in USA. I will be using predominantly in Europe. What accessories should I be buying?

I'm about to buy the MacBook Pro Retina 15 inch in USA. I will be using predominantly in Europe. What accessories should I be buying?

We can't discuss what Apple is going to do or new products, but it does make a lot of sense if your gut feelings tell you to buy now.
I got a really bad feeling and ran out and got the last of the 17" MBP's with anti-glare and Snow Leopard.
Turned out I was right in listening to my gut, the abortion of OS X Lion came out killed my 15", Cupertino HQ was pwned by Flashback and Apple pulled the 17" MBP completely off the market.
Apple has purposely put the Retinas front and center in their stores, so the majority of the know-nothings buy those. If they thought a bit about buying a machine with future options in upgrade options they would, like you, choose the non-Retina.
Really if you want choice in hardware, your going to have to switch to a PC. As you can pretty much get anything you need on that platform. Apple's hardware choices have been sealing up and their OS X is turning into iOS, soon it's going to be nothing more than a dumbed down iPad.
Windows 8 Pro can be downgraded to Window 7 even, and since Win 7 is supported until 2020, you should be set for quite a few more years. The choice of software is vast on Windows and it's sort of the next eveolutionary step up actually.

I've encountered 4HDD/11/40000000 SATA(0,0). AFTER SOME RESEARCH IN APPLE COMMUNITY, I LEARNT THAT IT'S A HARDWARE ISSUE. SO I WILL BE TAKING MY MACBOOK PRO TO NEAREST APPLE STORE. MY QUE IS, WILL IT BE FIXED IF I UPGRADE FROM OSX 10.8.5 TO MAVERICKS?

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