I've entered 2 different credit cards & still can't make app purchases.

Credit cards are both valid. I tried 2 types & purchases are denied. I get a message saying to go to the apple support site for help & so far I can't figure out what the problem is.

Sorry its a known issue with iTunes and Apple. You cant download and update items from the "other" country store.
You will have to enter valid payment details e.g. australian address for australian credit card. Only then u can update australian apps. (and vice versa)

Similar Messages

  • HT2731 i have no credit card how can i make an apple id?

    i have no credit card how can i make an apple id?

    Have you tried following the instructions on this page : http://support.apple.com/kb/HT2534 ? I don't know whether it works in all countries.

  • Why do i need to enter the credit card information for downloading free apps and redeem the codes?

    getting a message says apple id has not yet been used with the itunes store while trying to download apps
    why do i need to enter the credit card information for downloading free apps and redeem the codes?

    As a security precaution, Apple verifies your billing credentials with every transaction whether paid or free apps or using the balance of a redeemed code.

  • Is mandatory to have a credit card to my account? and if I do not have a credit card I can not make a Itunes Account?

    Hi people!
    is mandatory to have a credit card to my account? and if I do not have a credit card I can not make a Itunes Account?

    Hi,
    In addition to Roger's post, you will need a credit or debit card at a future date if you want to buy from Istore.
    You can use itunes gift cards that have been purchased from external sources. Card needed if to want to buy gift card from Istore.
    Jim

  • Someone accessed my account and purchased an app using my credit card.  Can I cancel the purchase and charge to the card?

    Someone accessed my account and purchased an app using my credit card.  Can I cancel the purchase and charge to the card?

    Change your password.
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  • Hi, I'm living in the US for a while but I just have french credit cards, how can I buy App from the App Store US??

    Hi, I'm living in the US for a while but I just have french credit cards, how can I buy App from the App Store US??

    You need a payment method associated with the country you are in.  I would purchases an iTunes Gift card in the USA and use that as your payment method and then delete the card from the account.  You may also have the change the addess in your iTunes aaccount t a USA account.

  • Why am i charged twice from both my apple account and my credit card each time i make a purchase?

    Why Apple is deducting money two times from both my apple account and my credit card each time i make a purchase?

    Hey shawnilory,
    Thanks for the question. The duplicate charges you see may actually be authorization holds. To review the actual charges on your account, you can see your iTunes Purchase history as outlined by this resource:
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    http://support.apple.com/kb/HT3702
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    If you have questions about the way your financial institution handles authorization requests, contact their customer service department.
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  • My free apps purchased using my cousin's apple id won't open anymore on my iphone but apps donwloaded using my own apple id still works. Why is it like that and how can I make apps purchased using my cousin's apple id work on my iphone? Help!

    My free apps purchased using my cousin's apple id won't open anymore on my iphone but apps donwloaded using my own apple id still works. Why is it like that and how can I make apps purchased using my cousin's apple id work on my iphone? Help!

    Welcome to the Apple Community.
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  • ITunes keeps prompting me to reenter the security code for my credit card each time I make a purchase

    ITunes keeps prompting me to reenter the security code for my credit card each time I make a purchase, saying my Windows 7 PC is a new device. However, the PC is on iTune's list of authorized devices for downloads. What's causing this? I do block cookies etc on browsers.

    I don't know. No, it doesn't use your browser. Perhaps you should call and find out what the problem is.
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes
    international calling numbers..
    For Mac App Store: Apple - Support - Mac App Store.
    For iTunes: Apple - Support - iTunes.

  • HT201359 My wife and I want to use different credit cards to pay for our personal purchases while still being part of the Family. How is that possible?

    My wife and I want to use different credit cards to pay for personal purchased will being part of a family share.. How is that possible?

    Ricki46,
    Thank you for allowing me to clarify. As it says in that article:
    "When you initiate a new purchase, it will be billed directly to the family organizer's account, unless you have gift or store credit."
    These are the only current billing options in Family Sharing. Using a second credit card is not currently an option. 
    If you need further clarification, you can use one of the other support options here: https://getsupport.apple.com/GetproductgroupList.action
    Regards,
    Jeff D. 

  • Fix for "Credit Card Rejected" / "Can't buy apps" / other CC issues

    If you're having problems buying things from iTunes such as:
    -- Credit card rejected (even if you're paying by PayPal)
    -- Session Timeouts (on a non-Microsoft platform -- there is a different fix for Session Timeout on a Microsoft platform)
    -- Credit card information does not match bank information
    -- Unable to create a new account or save changes from iTunes to your account
    After struggling for 3 days to fix this problem, I finally found something that works EVERY time, at least for me, and people who go through ALL the steps also find it works for them. It's important to follow ALL the steps -- people who skipped steps because "all my information LOOKS right" kept having problems until they followed all of them, and then all the problems cleared up. So, here's what I've found works EVERY time:
    -- Sign out of iTunes.
    -- Reboot your Mac or whatever device you're using to access the iTunes store (including your iPhone and/or iPad).
    -- Open a web browser and go to http://appleid.apple.com (or Google "Apple ID" and choose the "My Apple ID" option).
    -- Sign in with your Apple ID and click "Manage your account".
    -- Verify ALL of your user information. Seriously, verify and validate EVERYTHING--your name, your e-mail address, your mailing address, your shipping address, your phone number, all of it. Make sure your Primary Address EXACTLY matches the address your bank has as your primary address; if those don't match, your purchase will be refused. If your Primary Address spans 2 lines, change it into 1 line (that is, turn "123 Main Street" and "Apartment 456" into "123 Main Street, Apartment 456") and blank out the second line. Make sure your Apple ID is linked to a valid e-mail address; if not, your purchase will be refused because there will be nowhere to send purchase information and other Apple e-mail. Make sure your date of birth is correct and not missing any part of it (like your birth year; mine had somehow come un-set); otherwise, your age cannot be verified and your purchase may not go through. Click "Save Changes" whenever you change something.
    -- Once all that is done, sign into iTunes, then click on the little downward-pointing triangle next to your Apple ID in the upper-right corner of iTunes and choose "Account".
    -- Click "Edit Payment Information".
    -- Choose "None" as your payment option, make sure all your address and phone number information already listed is correct, fix anything that isn't correct, and click "Done". This will force iTunes to verify your account information as it exists in iTunes with what is registered for your Apple ID at http://appleid.apple.com.
    -- You may be asked to verify the county for your billing address (for sales tax purchases); make sure this is correct, or transactions could be refused. Click "Done" when finished.
    -- Go back to the "Account" screen and choose "Edit Payment Information" again.
    Choose either the credit card logo of the card you want to use or choose "PayPal".
    -- If you choose PayPal, follow the directions on the web page that pops up in your browser to verify your PayPal account and link it with your Apple ID. Click "Return to iTunes Store" inside the web browser to return control to iTunes, then click "Done".
    -- If you choose to enter a credit card, make sure EVERYTHING is correct on the page--your credit card type, account number, CVV, billing address, etc.--and then click "Done".
    I had to do this every time I restarted iTunes to buy something for two days, but as long as I did ALL the steps every time I restarted iTunes, I was able to buy anything I wanted with no problems.
    If you're still having problems after all of this, contact iTunes Support via e-mail. This is important -- the more help requests Apple gets about this issue, the more seriously they will have to take it and the more likely it will be that they address the problem with the seriousness it deserves. The link to file a trouble request via e-mail is:
    http://www.apple.com/support/itunes/contact.html?form=account&topic=iTunes%20Sto re%20Account%20and%20Billing&subtopic=Managing%20your%20Account
    Good luck!

    I believe i can fix this for a some of you out there. The problem is that Apple forces you to have the exact same address the USPS has one file. They do an address verification with the information you submit and they change your city and zip code to match 100 percent.
    The problem is that most people do not change their billing zip code on their credit card when their zip code changes. For example, my zip code was 84088 up until about 3 years ago when it was change to 84081. I have never change my zip code or my city name with my credit card company so when i put in my billing address i always put 84088. Apple decided that they want to force people to change their credit card billing address to match EXACTLY what the USPS has.
    Most credit card transactions can get a better rate if the billing address of the transaction matches the billing address of the card. That is why they always ask for it. However, it makes no sense for Apple to force you to change it to the USPS address because only the credit card billing address and the credit card transaction billing address need to match.
    So, on to my fix. Do not put the whole street address, only put in the first set of numbers. If your address is "1000 Elm Street" then just put in "1000" ino the street address. Then put your proper credit card billing address zip code in. Because apple can't do the USPS database search without the full street address they will not change your city/zip but you credit card validation will work just fine because credit card address validation only cares about the first set of numbers.
    SERIOUSLY APPLE?!? Get a clue! There is no need for you to force us to match the USPS address 100%.

  • My account was disabled for security reasons and there is a different credit card on file now with a purchase

    I woke up this morning to find my account has been disabled! When the account was reset I found that there was a $20 iTunes gift card purchased using a credit card that I do not own and my zip code changed. Has anyone else had this issue/hack?

    Do you ever click on links to redirect you to another page? Do you navigate via Pop up? Sometimes doing that redirects, or just installs software without your knowledeg or permission. Sometimes a site is spoofed and you aren't even where you wanted to be, and have no idea:
    http://en.wikipedia.org/wiki/Spoofing_attack
    http://support.microsoft.com/kb/833786
    This one is best and referenced by Apple to visit:
    http://www.stopbadware.org/google?hl=en-US&url=http://www.thetechnobuzz.com/%3Fp %3D440
    Never say never.....these things can happnen to anyone.

  • I have recharged my Skype credit, but still can't make a call

    I was previously subscribed the Malaysia 400 mins, 1 month call to mobile numbers, and it worked totally fine. But after I finished the minutes, I did recharge again to get another 400 mins call, and the amount was deducted from my bank account. It means that Skype has received the payment. But, I still couldn't make the call, and a message says that I need to recharge appeared after every called I tried to make. Somebody please share a solution. Thanks in advance.

    Hello and welcome to the Skype Community.
    Your account shows that you have used your full minutes allocation in your current billing cycle and your next minutes will be added to your account when your next billing cycle starts on August 16th 2015.
    Renewing your monthly Subscription before your billing cycle ends has no effect on the date upon which your minutes allocation will be added to your account.
    To continue calling until your next minutes allocation is applied to your account please purchase either a Subscription but with a different amount of minutes or Skype Credit.

  • Itunes charged me twice on different credit cards. Can I speak with somoeone about this?

    I have been charged for a song on two seperate accounts. Can I speak with someone personally about this?

    You can contact them via e-mail/express lane.
    Click Contact Us at the bottom of this page.

  • I'm trying to download a paid app but it keeps telling me it can not be completed. It's not the iPad because I can download free apps, and on my other device where I use the same credit card I can buy paid apps.

    Any suggestions?

    Try to connect in recovery mode, explained in this article:
    iOS: Unable to update or restore
    Before that, back up your device, explained here:
    iOS: Back up and restore your iOS device with iCloud or iTunes
    How to back up your data and set up as a new device
    You can check your warranty status here:
    https://selfsolve.apple.com/agreementWarrantyDynamic.do

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