I've forgotten my security answers and the rescue email isn't right.
So, I've had my Macbook Pro for a week now and i have set it up with security questions etc, I have just come to buying an app and before I could i was asked to verify who I am and answer secuity questions.I know the answers to the questions and I keep typing them in but the computer keeps saying it's incorrect so i must be typing them in incorrectly to how i set them.
There is an alternative option, send a rescue email. But there is only one problem I have never seen this email address before in my life!
Help.! Please i have no idea what i should do!
Click here and request assistance.
(75026)
Similar Messages
-
Guys, I have forgotten my security question answers, and the rescue email I placed in with my apple id has been closed down as well (it was a university id, when I graduated, the email service expired). I need help changing my password.
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I've forgotten my security questions and my rescue email address is no longer available due to the address is many uears ago, what can I do for purchasing in itunes store?
You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
i have a lot of music that i bought while living in aonther country and on another computer. hen i try and play any of it i get a message asking for my old apple id id. it does not accept any of my attempts. i do not know the answer to the security question and the rescue email is no longer in use or accessible. how do i 'activate' my music on my new computer?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I have forgotten security answers and my rescue email address is no longer in use
I have forgot my security answers and my rescue email address is no longer in use, what can I do?
See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities -
I just bought an iPhone 5 and when I tried downloading apps I was prompted to enter my security questions, I do not remember the answers and the rescue Email that the reset Instructions were sent to is not one that I know of, What should I do to change the questions and the rescue email ??
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
-
I added a voucher to my account and now i cannot spend the money on it as it asks me to answer security questions, i have not used the iTunes store in many months and so i have no idea what the answers are to them. And the rescue email i setup is no longer an account I use so i cannot acces it to reset the questions, am i stuck or is there a solution?
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(86477) -
HT5312 Forgot my security answers and my rescue email is deactivated
i need to change my security questions as i forgot them and the email i used as my rescue email is deactivated and i can't access it anymore, i don't know how to change the rescue email as i tried to find it in manage my apple ID how can i solve this?
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
It isn't possible to change the rescue email address after forgetting more than one of the answers.
(89898) -
I forgot my security answers and my rescue email
I jusy reedemed a gift card and i cant use it because i forgot my rescue email and my security questiona
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
What should I do If I forgot my security answers and my rescue email address is no longer working?
I have a problem with buying stuff on app store with a gift card because it asks me to verify my account. I need to answer my security questions that I forgot and it offers me to use my rescue email that is no longer working. Please help!
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102175) -
I noticed a week or two ago that somebody had downloaded something on my apple account and it was not me and it was not on any device I own. I changed my password but now I cannot buy anything since whenever I try to, it makes me confirm my identity by answering my security questions. I think I know the answers to these questions but I can never get it right, so I suspect that they were changed. I also noticed that my rescue email is not my own. I want to reset my security questions, and in order to do that I need to have access to my rescue email. I want to change my rescue email but in order to do that I need to answer my security questions. What can I do in this situation?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97776) -
HT5312 Can't reset security questions because the rescue email is no longer active... Help?
When I open my iTunes it says I need to verify my identity by answering my security questions. I forgot the answers and the rescue email is no longer active. What do I do?
You need to click the links in the order I described in order to reach the contact page. Alternatively, click here, phone them, and ask for the Account Security team.
(88105) -
I have forgotten my answers to my security answers and changed my email how can I get my answers to purchase off the store
Click here and request assistance.
(80557) -
hello there i just have 1 question, i have forgotten my security answers to the login questions how do i reset/change these, so atm i cannot get into the itunes store on my new ipad2?
Hi sjs1983! You can get support for your Apple ID here:
http://www.apple.com/support/appleid/ -
I have forgotten my security questions and the email linked to these is no longer working. Is there another way I can change my security questions?
Click here and request assistance.
(75745)
Maybe you are looking for
-
Hi All, Working 7.0M on automation of Dimension master data load through SSIS package. The package is running fine and we are able to get the members in the mbr as well as dim table automaticaly however, the members are not showing up on the dimensi
-
Using 7.1.1 on a system with 7.2 installed
Does anyone know- if I take the risk and install 7.2 on my system and then need to go back to 7.1.1 will 7.1.1 work just the same as before I installed 7.2? In other words- does 7.2 install (un)funny things that could alter 7.1.1? Dual 1Ghz G4 MDD, M
-
Finder showing terrible available size
First the computer ran out of disk space on a 500 GB MacBook Pro. Searching the harddrive, I discovered 250 gigabytes worth of Apple log files. I deleted them. The available disk space did not change. I then rebooted the computer off a Lion Boot d
-
Using Access... I need to "select * from tablename where datefield >= date()" This throws an error, can you help with syntax?
-
This is what I have to try and get my button to change the movie clip tint on a clip that is 3 timelines above mine. What should this look like? _parent._parent._parent.crown.onRelease = function(colorchange = new Color(crown) { colorchange.setRGB(0x