I've got a prob

I bought my creative zen micro the last summer. Like a week ago it started to make stange things like stop playing the music suddenly and i couldn't turn it off anyway, only by taking out the battery.Yesterday it happened again but this time it was even worse because when i put back the battery in the screen was written:"rewriting library"or something similar and then it froze and like 5 minuntes later i could read: "firmware problem". I tried to quit the battery again but when i put it on again the same message appeared. So i don't know what to do. I need help please!
I looked fot my buy-ticket but i don't found it so i can't use the guarantee
Sorry but i'm spanish so i don't speak english very good...=)
The KillerMessage Edited by The_Killer on 0-06-2005 04:37 PM

Search on "firmware problem" in the FAQ post.

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    If the information contained on this page doesn't help you to find and correct the cause of the problem, please contact your system administrator. To facilitate analysis of the problem, keep a copy of this error page. Hint: Most browsers allow to select all content, copy it and then paste it into an empty document (e.g. email or simple text file).
    Root Cause
    The initial exception that caused the request to fail, was:
       com.sap.engine.services.webservices.jaxrpc.exceptions.InvalidResponseCodeException: Invalid Response Code: (401) Unauthorized. The requested URL was:"http://bw2.myitgroup.com/AdobeDocumentServices/Config?style=document"
        at com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.handleResponseMessage(MimeHttpBinding.java:980)
        at com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.call(MimeHttpBinding.java:1430)
        at com.sap.tc.webdynpro.adsproxy.ConfigBindingStub.rpData(ConfigBindingStub.java:78)
        at com.sap.tc.webdynpro.adsproxy.ConfigBindingStub.rpData(ConfigBindingStub.java:95)
        at com.sap.tc.webdynpro.pdfobject.core.PDFObject.doSoapCall(PDFObject.java:359)
        ... 34 more
    See full exception chain for details.
    System Environment
    Client
    Web Dynpro Client Type HTML Client
    User agent Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; InfoPath.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727)
    Version null
    DOM version null
    Client Type msie6
    Client Type Profile ie6
    ActiveX enabled
    Cookies enabled
    Frames enabled
    Java Applets enabled
    _JavaScript enabled
    Tables enabled
    _VB Script enabled
    Server
    Web Dynpro Runtime Vendor: SAP, build ID: 7.0008.20060517125535.0000 (release=645_VAL_REL, buildtime=2006-05-29:19:11:56[UTC], changelist=403424, host=pwdfm101), build date: Wed Jul 12 05:13:02 GMT-06:00 2006
    J2EE Engine 7.00 patchlevel
    Java VM Java HotSpot(TM) Server VM, version:1.4.2_12-b03, vendor: Sun Microsystems Inc.
    Operating system Windows 2003, version: 5.2, architecture: x86
    Session & Other
    Session Locale en
    Time of Failure Sat Sep 09 22:45:22 GMT-06:00 2006 (Java Time: 1157863522171)
    Web Dynpro Code Generation Infos
    local/adobeone
    SapDictionaryGenerationCore 7.0008.20060428175704.0000 (release=645_VAL_REL, buildtime=2006-06-03:14:27:22[UTC], changelist=400798, host=PWDFM101.wdf.sap.corp)
    SapDictionaryGenerationTemplates (unknown)
    SapGenerationFrameworkCore 7.0008.20050713144242.0000 (release=645_VAL_REL, buildtime=2006-06-03:14:16:06[UTC], changelist=357697, host=PWDFM101.wdf.sap.corp)
    SapIdeWebDynproCheckLayer 7.0008.20060428190753.0000 (release=645_VAL_REL, buildtime=2006-06-03:14:32:50[UTC], changelist=400814, host=PWDFM101.wdf.sap.corp)
    SapMetamodelCommon 7.0008.20060210160857.0000 (release=645_VAL_REL, buildtime=2006-06-03:14:16:46[UTC], changelist=388995, host=PWDFM101.wdf.sap.corp)
    SapMetamodelCore 7.0008.20060210160857.0000 (release=645_VAL_REL, buildtime=2006-06-03:14:16:40[UTC], changelist=388995, host=PWDFM101.wdf.sap.corp)
    SapMetamodelDictionary 7.0008.20051128142655.0000 (release=645_VAL_REL, buildtime=2006-06-03:14:25:03[UTC], changelist=378069, host=PWDFM101.wdf.sap.corp)
    SapMetamodelWebDynpro 7.0008.20060428190938.0000 (release=645_VAL_REL, buildtime=2006-06-03:14:29:50[UTC], changelist=400815, host=PWDFM101.wdf.sap.corp)
    SapWebDynproGenerationCTemplates 7.0008.20060517125535.0000 (release=645_VAL_REL, buildtime=2006-06-03:14:49:29[UTC], changelist=403424, host=pwdfm101)
    SapWebDynproGenerationCore 7.0008.20060428190753.0000 (release=645_VAL_REL, buildtime=2006-06-03:14:33:06[UTC], changelist=400814, host=PWDFM101.wdf.sap.corp)
    SapWebDynproGenerationTemplates 7.0008.20060517125535.0000 (release=645_VAL_REL, buildtime=2006-06-03:14:49:29[UTC], changelist=403424, host=pwdfm101)
    sap.com/tcwddispwda
    No information available null
    sap.com/tcwdcorecomp
    No information available null
    Detailed Error Information
    Detailed Exception Chain
    com.sap.tc.webdynpro.clientserver.adobe.pdfdocument.base.core.PDFDocumentRuntimeException: Failed to  UPDATEDATAINPDF
         at com.sap.tc.webdynpro.clientserver.uielib.adobe.impl.InteractiveForm.afterHandleActionEvent(InteractiveForm.java:371)
         at com.sap.tc.webdynpro.clientserver.cal.ClientApplication.afterApplicationModification(ClientApplication.java:1122)
         at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.afterApplicationModification(ClientComponent.java:887)
         at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.doRespond(WindowPhaseModel.java:573)
         at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.processRequest(WindowPhaseModel.java:152)
         at com.sap.tc.webdynpro.clientserver.window.WebDynproWindow.processRequest(WebDynproWindow.java:330)
         at com.sap.tc.webdynpro.clientserver.cal.AbstractClient.executeTasks(AbstractClient.java:143)
         at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:299)
         at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessingStandalone(ClientSession.java:707)
         at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessing(ClientSession.java:661)
         at com.sap.tc.webdynpro.clientserver.session.ClientSession.doProcessing(ClientSession.java:229)
         at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:152)
         at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doContent(DispatcherServlet.java:62)
         at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doGet(DispatcherServlet.java:46)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:390)
         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:264)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:347)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:325)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:887)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:241)
         at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)
         at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:148)
         at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
         at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
         at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
         at java.security.AccessController.doPrivileged(Native Method)
         at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)
         at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)
    Caused by: com.sap.tc.webdynpro.clientserver.adobe.pdfdocument.base.core.PDFDocumentRuntimeException: PDFDocument Processor failed to process Render Request.
         at com.sap.tc.webdynpro.clientserver.adobe.pdfdocument.base.core.PDFDocumentProcessor.process(PDFDocumentProcessor.java:55)
         at com.sap.tc.webdynpro.clientserver.adobe.pdfdocument.base.core.PDFDocumentInteractiveFormHandlingContext.execute(PDFDocumentInteractiveFormHandlingContext.java:118)
         at com.sap.tc.webdynpro.clientserver.uielib.adobe.impl.InteractiveForm.afterHandleActionEvent(InteractiveForm.java:333)
         ... 29 more
    Caused by: com.sap.tc.webdynpro.pdfobject.core.PDFObjectRuntimeException: Service call exception; nested exception is:
         com.sap.engine.services.webservices.jaxrpc.exceptions.InvalidResponseCodeException: Invalid Response Code: (401) Unauthorized. The requested URL was:"http://bw2.myitgroup.com/AdobeDocumentServices/Config?style=document"
         at com.sap.tc.webdynpro.pdfobject.core.PDFObject.doSoapCall(PDFObject.java:366)
         at com.sap.tc.webdynpro.pdfobject.core.PDFObject.render(PDFObject.java:3689)
         at com.sap.tc.webdynpro.clientserver.adobe.pdfdocument.base.core.PDFDocumentRenderHandler.handle(PDFDocumentRenderHandler.java:154)
         at com.sap.tc.webdynpro.clientserver.adobe.pdfdocument.base.core.PDFDocumentProcessor.process(PDFDocumentProcessor.java:52)
         ... 31 more
    Caused by: java.rmi.RemoteException: Service call exception; nested exception is:
         com.sap.engine.services.webservices.jaxrpc.exceptions.InvalidResponseCodeException: Invalid Response Code: (401) Unauthorized. The requested URL was:"http://bw2.myitgroup.com/AdobeDocumentServices/Config?style=document"
         at com.sap.tc.webdynpro.adsproxy.ConfigBindingStub.rpData(ConfigBindingStub.java:85)
         at com.sap.tc.webdynpro.adsproxy.ConfigBindingStub.rpData(ConfigBindingStub.java:95)
         at com.sap.tc.webdynpro.pdfobject.core.PDFObject.doSoapCall(PDFObject.java:359)
         ... 34 more
    Caused by: com.sap.engine.services.webservices.jaxrpc.exceptions.InvalidResponseCodeException: Invalid Response Code: (401) Unauthorized. The requested URL was:"http://bw2.myitgroup.com/AdobeDocumentServices/Config?style=document"
         at com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.handleResponseMessage(MimeHttpBinding.java:980)
         at com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.call(MimeHttpBinding.java:1430)
         at com.sap.tc.webdynpro.adsproxy.ConfigBindingStub.rpData(ConfigBindingStub.java:78)
         ... 36 more
    Adoberfc:
    500   Internal Server Error   Web Dynpro Container/SAP J2EE Engine/6.40    Failed to process request. Please contact your system administrator. [Hide]Error Summary While processing the current request, an exception occured which could not be handled by the application or the framework. If the information contained on this page doesn't help you to find and correct the cause of the problem, please contact your system administrator. To facilitate analysis of the problem, keep a copy of this error page. Hint: Most browsers allow to select all content, copy it and then paste it into an empty document (e.g. email or simple text file). Root Cause The initial exception that caused the request to fail, was:   com.sap.engine.services.webservices.jaxrpc.exceptions.InvalidResponseCodeException: Invalid Response Code: (401) Unauthorized. The requested URL was:"http://bw2.myitgroup.com/AdobeDocumentServices/Config?style=document"     at com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.handleResponseMessage(MimeHttpBinding.java:980)    at com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.call(MimeHttpBinding.java:1430)    at com.sap.tc.webdynpro.adsproxy.ConfigBindingStub.rpData(ConfigBindingStub.java:78)    at com.sap.tc.webdynpro.adsproxy.ConfigBindingStub.rpData(ConfigBindingStub.java:95)    at com.sap.tc.webdynpro.pdfobject.core.PDFObject.doSoapCall(PDFObject.java:359)    ... 34 moreSee full exception chain for details. System Environment Client Web Dynpro Client Type HTML Client User agent Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; InfoPath.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727) Version null DOM version null Client Type msie6 Client Type Profile ie6 ActiveX enabled Cookies enabled Frames enabled Java Applets enabled _JavaScript enabled Tables enabled VB Script enabled Server Web Dynpro Runtime Vendor: SAP, build ID: 7.0008.20060517125535.0000 (release=645VAL_REL, buildtime=2006-05-29:19:11:56[UTC], changelist=403424, host=pwdfm101), build date: Wed Jul 12 05:13:02 GMT-06:00 2006 J2EE Engine 7.00 patchlevel Java VM Java HotSpot(TM) Server VM, version:1.4.2_12-b03, vendor: Sun Microsystems Inc. Operating system Windows 2003, version: 5.2, architecture: x86 Session & Other Session Locale en Time of Failure Sat Sep 09 22:45:58 GMT-06:00 2006 (Java Time: 1157863558000) Web Dynpro Code Generation Infos local/adoberfc SapDictionaryGenerationCore 7.0008.20060428175704.0000 (release=645_VAL_REL, buildtime=2006-06-03:14:27:22[UTC], changelist=400798, host=PWDFM101.wdf.sap.corp) SapDictionaryGenerationTemplates (unknown) SapGenerationFrameworkCore 7.0008.20050713144242.0000 (release=645_VAL_REL, buildtime=2006-06-03:14:16:06[UTC], changelist=357697, host=PWDFM101.wdf.sap.corp) SapIdeWebDynproCheckLayer 7.0008.20060428190753.0000 (release=645_VAL_REL, buildtime=2006-06-03:14:32:50[UTC], changelist=400814, host=PWDFM101.wdf.sap.corp) SapMetamodelCommon 7.0008.20060210160857.0000 (release=645_VAL_REL, buildtime=2006-06-03:14:16:46[UTC], changelist=388995, host=PWDFM101.wdf.sap.corp) SapMetamodelCore 7.0008.20060210160857.0000 (release=645_VAL_REL, buildtime=2006-06-03:14:16:40[UTC], changelist=388995, host=PWDFM101.wdf.sap.corp) SapMetamodelDictionary 7.0008.20051128142655.0000 (release=645_VAL_REL, buildtime=2006-06-03:14:25:03[UTC], changelist=378069, host=PWDFM101.wdf.sap.corp) SapMetamodelWebDynpro 7.0008.20060428190938.0000 (release=645_VAL_REL, buildtime=2006-06-03:14:29:50[UTC], changelist=400815, host=PWDFM101.wdf.sap.corp) SapWebDynproGenerationCTemplates 7.0008.20060517125535.0000 (release=645_VAL_REL, buildtime=2006-06-03:14:49:29[UTC], changelist=403424, host=pwdfm101) SapWebDynproGenerationCore 7.0008.20060428190753.0000 (release=645_VAL_REL, buildtime=2006-06-03:14:33:06[UTC], changelist=400814, host=PWDFM101.wdf.sap.corp) SapWebDynproGenerationTemplates 7.0008.20060517125535.0000 (release=645_VAL_REL, buildtime=2006-06-03:14:49:29[UTC], changelist=403424, host=pwdfm101) sap.com/tcwddispwda No information available null sap.com/tcwdcorecomp No information available null Detailed Error Information Detailed Exception Chain com.sap.tc.webdynpro.clientserver.adobe.pdfdocument.base.core.PDFDocumentRuntimeException: Failed to  UPDATEDATAINPDF
         at com.sap.tc.webdynpro.clientserver.uielib.adobe.impl.InteractiveForm.afterHandleActionEvent(InteractiveForm.java:371)
         at com.sap.tc.webdynpro.clientserver.cal.ClientApplication.afterApplicationModification(ClientApplication.java:1122)
         at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.afterApplicationModification(ClientComponent.java:887)
         at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.doRespond(WindowPhaseModel.java:573)
         at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.processRequest(WindowPhaseModel.java:152)
         at com.sap.tc.webdynpro.clientserver.window.WebDynproWindow.processRequest(WebDynproWindow.java:330)
         at com.sap.tc.webdynpro.clientserver.cal.AbstractClient.executeTasks(AbstractClient.java:143)
         at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:299)
         at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessingStandalone(ClientSession.java:707)
         at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessing(ClientSession.java:661)
         at com.sap.tc.webdynpro.clientserver.session.ClientSession.doProcessing(ClientSession.java:229)
         at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:152)
         at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doContent(DispatcherServlet.java:62)
         at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doGet(DispatcherServlet.java:46)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:390)
         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:264)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:347)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:325)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:887)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:241)
         at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)
         at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:148)
         at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
         at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
         at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
         at java.security.AccessController.doPrivileged(Native Method)
         at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)
         at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)
    Caused by: com.sap.tc.webdynpro.clientserver.adobe.pdfdocument.base.core.PDFDocumentRuntimeException: PDFDocument Processor failed to process Render Request.
         at com.sap.tc.webdynpro.clientserver.adobe.pdfdocument.base.core.PDFDocumentProcessor.process(PDFDocumentProcessor.java:55)
         at com.sap.tc.webdynpro.clientserver.adobe.pdfdocument.base.core.PDFDocumentInteractiveFormHandlingContext.execute(PDFDocumentInteractiveFormHandlingContext.java:118)
         at com.sap.tc.webdynpro.clientserver.uielib.adobe.impl.InteractiveForm.afterHandleActionEvent(InteractiveForm.java:333)
         ... 29 more
    Caused by: com.sap.tc.webdynpro.pdfobject.core.PDFObjectRuntimeException: Service call exception; nested exception is:
         com.sap.engine.services.webservices.jaxrpc.exceptions.InvalidResponseCodeException: Invalid Response Code: (401) Unauthorized. The requested URL was:"http://bw2.myitgroup.com/AdobeDocumentServices/Config?style=document"
         at com.sap.tc.webdynpro.pdfobject.core.PDFObject.doSoapCall(PDFObject.java:366)
         at com.sap.tc.webdynpro.pdfobject.core.PDFObject.render(PDFObject.java:3689)
         at com.sap.tc.webdynpro.clientserver.adobe.pdfdocument.base.core.PDFDocumentRenderHandler.handle(PDFDocumentRenderHandler.java:154)
         at com.sap.tc.webdynpro.clientserver.adobe.pdfdocument.base.core.PDFDocumentProcessor.process(PDFDocumentProcessor.java:52)
         ... 31 more
    Caused by: java.rmi.RemoteException: Service call exception; nested exception is:
         com.sap.engine.services.webservices.jaxrpc.exceptions.InvalidResponseCodeException: Invalid Response Code: (401) Unauthorized. The requested URL was:"http://bw2.myitgroup.com/AdobeDocumentServices/Config?style=document"
         at com.sap.tc.webdynpro.adsproxy.ConfigBindingStub.rpData(ConfigBindingStub.java:85)
         at com.sap.tc.webdynpro.adsproxy.ConfigBindingStub.rpData(ConfigBindingStub.java:95)
         at com.sap.tc.webdynpro.pdfobject.core.PDFObject.doSoapCall(PDFObject.java:359)
         ... 34 more
    Caused by: com.sap.engine.services.webservices.jaxrpc.exceptions.InvalidResponseCodeException: Invalid Response Code: (401) Unauthorized. The requested URL was:"http://bw2.myitgroup.com/AdobeDocumentServices/Config?style=document"
         at com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.handleResponseMessage(MimeHttpBinding.java:980)
         at com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.call(MimeHttpBinding.java:1430)
         at com.sap.tc.webdynpro.adsproxy.ConfigBindingStub.rpData(ConfigBindingStub.java:78)
         ... 36 more
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