I've got an app that is frozen on the App Store page. How do I get it off?

I purchased an app and it remained frozen on the App Store page. I can't access other apps or update my apps. Help?

Reset time, press and hold both the home and power buttons for 10-15 seconds till the Apple logo appears. Release both buttons. Wait 15-20 seconds till your iPad starts on it's own.

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I have an IPad that has an old apple ID for the app store. How do I get rid of that so that I can get into the app store with my own nID and password?

I have an IPad that has someone elses ID for the App store. How do I get rid of that so I can use my own?

The previous user needs to do this.
What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT5661
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/ts4515
Buying or Selling a Used iPhone or iPad Running iOS 7? Read This First!
http://www.makeuseof.com/tag/buying-or-selling-a-used-iphone-running-ios-7-read- this-first/
 Cheers, Tom

HT204266 Somehow I tapped the wrong button and ended up in the Spanish App Store. I can only purchase apps in the American App Store. How do I get back to the American App Store? Thanks in advance. Btw, I use an iPad 3.

Somehow I tapped the wrong button and ended up in the Spanish App Store. I got a message saying I can only purchase apps in the American App Store. How do I get back to the American App Store? Thanks in advance. Btw, I use an iPad 3.

Settings>iTunes and App Stores>Apple ID
Tap your ID
Tap View Apple ID
Enter your password
Go to country/region in the popup window to change the store

I purchased and downloaded to ring tones from an outside source (no the App store). How do I get these into my Sounds in Settings so I can use them?

I purchased and downloaded two ring tones from an outside source (not through the App Store). How do I get these loaded into the Sounds on my Settings so I can use them?

Some apps that you download on your iPhone may possibly be to new for the iPod touch 2nd gen. I have a iPhone 5 and a iPod touch 2nd generation myself. If you plug his ipod into iTunes and restore it from a backup of your iPhone than it will download the paid apps and music that are compatible with his ipod. Hope this helps.

My ipod nano was synced by itunes and removed all of my music and game files. I am in the process of adding my music back one cd at a time, but there is no history of tetris that I paid for from the itunes store. How can I get this game back for my ipod?

My ipod nano was synced by itunes and removed all of my music and game files, and replaced my music with my kids music that they have put into the current itunes library. My music is nowhere to be found on my computer, so now I am in the long, forever process of adding my music back one cd at a time, but there is no history of tetris that I paid for from the itunes store. How can I get this game back for my ipod?

Contact iTunes support and explain your situation to them. They may let you redownload it at no cost.
http://www.apple.com/support/itunes/contact.html
If they don't, I'm afraid you'll have to purchase it again. Sorry.
B-rock

I just bought FCPX from the App Store. How do I get a receipt?

I just bought FCPX from the App Store. How do I get a receipt?

You will receive the receipt in your email address in less than 24 hours. Also, access to your Purchase History > http://support.apple.com/kb/HT2727

My pc crashed and erased my itunes songs purchased from the itunes store. How do i get that content back without having to purchase them again?

my pc crashed and erased my itunes songs purchased from the itunes store. How do i get that content back without having to purchase them again?

I have somewhat of a similar problem. After iTunes last update, I am missing some of my purchased files of music,ringtones, and TV shows. Possibly movies, but just thought of that and did not look yet. Seems everytime there is an iTunes update, something happens, but usually an easy fix by just deleting music files from CD's that I loaded onto iTunes and no longer recognized after an update and reload from the hard drive. This time I do not have a current back up of all the music, ringtones, and tv shows I have purchased.
So I am also wondering how can I redownload purchases without being charged when there is no file left on the hard drive. It just stays listed in iTunes though.

I purchased many applications prior to the Apple App Store. How do I get the store to recognize those apps and update them?

I purchased many application prior to the App store. How do I get the App Store to recoginize and update those applications?

A the moment you can not

HT4718 By mistake, I delete OS X lion from my MAC app store "purchases" how could I get it back?

By mistake, I delete OS X lion from my MAC app store "purchases" how could I get it back.?

Did you see these threads in the forum?
https://discussions.apple.com/message/18287573#18287573
https://discussions.apple.com/message/17573559#17573559

At my iPhone 4 I missed the App "App store". How can I get the App again???

At my iPhone 4 I missed the App "App store". How can I get the App again???

The App Store app cannot be deleted so look for it using Spotlight or manually in all the app pages and folders.
Also check Settings > General > Restrictions: should be OFF
     iTunes : ON?
     Installing Apps: ON?
     Apps: All?

My iPad mini is stuck on the backup box. How do I get it off that?

My iPad mini is stuck on the backup box. How do I get it to run again? It is frozen.

By 'stuck on the backup box' do you mean the 'this iPad hasn't been backed up for ...' popup ? If you do then have you tried a soft-reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

When I tried to buy the ankimobile app for my iPad, I got a message that my account was not valid for the Austrailian store. How did I get transferred to the Austrailian store, where I have never been before? And how can I get back to the U.S. store so I

When I tried to buy ankimobile for my iPad, I got a message that my account was not accepted in the Australian store, and to transfer to the U.S. store. I don't know how I got to the Australian store and I tried but can't figure out how to get back so I can buy the ankimobile. I have never gotten this message before and never even knew there was more than one store. Is the ankimobile an Australian app? What should I do?
Meadowlark2

How to Change the Country for iTunes & App Store Accounts
http://osxdaily.com/2013/05/24/change-country-itunes-app-store/
 Cheers, Tom

HT204266 I got in the UK App Store. How do I get back to the US App Store?

I tried to download a Poweron Roland user magazine. It said it was available I the UK App Store. Said, "do I want to switch stores." Like an idiot I said yes. Now I can't get back to the US store. Help please.
Thanks,
Bob

I logged out and back in. That seems to have fixed the problem.

Already purchased apps vanished from "Purchased" list in app store. How do I get them back without buying them again?

I had a problem with my 3GS iphone. At the Genius Bar I was told the phone had to be reinstalled. Since I had backed up the phone I agreed. Afterwards they told me, I should not use the backup but reinstall everything fresh manually. Now I find that several apps that I have used frequently in the past and did pay for are not in my "purchased" list of the App store.
It might have something to do with the fact that the apps I used to use are now optimised for higher iOS. I cannot install iOS7, but the apps that vanished from the list can still be installed. I just dont want to buy everything again.
Does anyone have suggestion how to get back those apps?

You can re download past purchases for free but make sure and use the same Apple ID and password.
Downloading past purchases from the App Store, iBookstore, and iTunes Store

App store problem after updating OS to Mavericks. Ended up deleting app store. How do I get it back?

I upgraded to Mavericks. When I tried to update my apps in the appstore, I was getting prompted to enter in a password for someone else's Apple Id. I have no idea who this person is and I could not change the ID. I was logged into the App Store under MY id but for whatever reason when i chose to update an app, I was prompted with this person's ID. I researched this and someone in a forum suggested deleting the app and reinstalling it. I have app zapper so I zapped the app and I no longer have an app store.. I also have no way of getting the app store back. Apparently, it's part of Mavericks. I cannot even reinstall Mavericks because Mavericks is only attainable through the App store.
I have a big problem don't I?
I recovered the files that app zapper "zapped" from my trash. They are as follows:
One "app store" folder that contains a file called: updatejournal.plist
One "AppStore" folder that contains a file called: manifest.plist
And a file called com.apple.appstore.plist
How can I get app store working again?
And then there's the issue with this person's apple ID. How do I get the app store to purge this person's login? My machine is an Apple Refurbished so perhaps the person who is attached to the store is the person who bought the machine new? I have no clue. I do think it's a huge security flaw on Apple's part to expose a stranger's login information
Help is immensely appreciated.
Thanks.

There are a few things you need to do.
A.
Remove "App Zapper" according to the developer's instructions. Never install it, or anything like it, again.
B.
Deleting system components is never the solution to any problem.
If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault boot volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main screen.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode.
*The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.
C.
You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, the App Store may prompt you to update "Angry Birds" or "Twitter," but the hacked app may be something else entirely. Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
1. Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
2. In the Finder, press command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
Other...
A sheet will drop down. In that sheet, select
Raw Query
as the criterion, then click OK or press return.
Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
4. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
Quit and relaunch the App Store. Test.
If you find these instructions confusing, ask for an alternative method.

I am using Leopard but need Mountain Lion for the Mac App Store. How do I get Snow Leopard to be able to upgrade to Mountain Lion?

I am currently using Leopard but need Snow Leopard to be able to get Mountain Lion. I can see this is no longer available from Apple. How would I get it so I could then get Mountain Lion. I want the Logic 9 Mac App Store App as I don't want to have to buy the whole Logc 9 from Studio 8.
Some help would be much appreciated.
Thanks
Adam

Upgrading to Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
If you need to purchase Snow Leopard contact Customer Service: Contacting Apple for support and service. The price is $29.00 plus tax. You will receive physical media - DVD - by mail.
Third-party sources for Snow Leopard are:
Snow Leopard from Amazon.com
Snow Leopard from eBay
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store.
If you need to purchase Lion contact Customer Service: Contacting Apple for support and service. The cost is $19.99 (as it was before) plus tax. It's a download.
Be sure your computer meets the minimum requirements:
Apple - OS X Mountain Lion - Read the technical specifications.
Macs that can be upgraded to OS X Mountain Lion
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
Are my applications compatible?
See App Compatibility Table - RoaringApps - App compatibility and feature support for OS X & iOS.
For a complete How-To introduction from Apple see Apple - Upgrade your Mac to OS X Mountain Lion.

I've got an app that is frozen on the App Store page. How do I get it off?

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