I've got my finger print scanner broken

I've got my finger print scanner broken. I've got my iphone5s felt down from the bed . After that, the finger print scanner doesn't work as i can't unlock my iphone with my finger print . Also when i try to add another finger print , it said my finger was moved though i din't move my finger . At last, it said try a different finger. I'm pretty sure this is a hardware's problem (the finger print scanner) problem . If i brought my iphone to an apple store, would they fix or change the finger print scanner for me ? Thanks

To rule out a software issue, try this:
Reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose data by resetting.
If this does not work, try to set it up as new device, explained in this article:
How to back up your data and set up as a new device
If still not luck, contact Apple to get it serviced.
Apple - Support - Service Answer Center
Apple does not repair parts of the phone, you'll get a replacement.

Similar Messages

  • The finger print scanner doesn't work 90% of the time please help! I have tried everything.

    Dose any one else have problems with the iPhone 5s finger print scanner??
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    Peter.

    If any one is still reading this thread you would know that I've been having problems with my finger print scanner. Well it turns out that the issue is not with the 5s but with my fingers. My fingers are too big for the scanner, so if your having trouble with your scanner try using just the very tip of your finger. I did a lot of research on my issue and found nothing suggesting this. My brother had the idea that this might be the problem and turns out he was right. Since rescanning the tip of my finger I have 100% success rate and am very happy with my new phone. Thanks again for all the help I got from people on this issue.

  • My finger print scanner for logging on to web pages no longer works in firefox 4

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    Clear the cache and the cookies from sites that cause problems.
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    * Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
    "Remove Cookies" from sites causing problems:
    * Firefox > Preferences > Privacy > Cookies: "Show Cookies"
    Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
    *Don't make any changes on the Safe mode start window.
    *https://support.mozilla.com/kb/Safe+Mode

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    The previous version of Firefox would work with my HP Simple pass (finger print scanner built into the laptop) to be used as a password for all web sites that require a password. Firefox 4.0.1 does not know what to do when I scan my finger print on a login page. Can I remove Version 4 and go back to the old version that worked?

    Please do not mind my first error, the one about the Finger print Scanner. \
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  • Finger Print Scanner is not working after downloadin​g new SimplePass

    I upgraded my laptop ENVY dv6 to windows 8.1 and downloaded the compatible simplepass. I installed it and tried to start using it. When i had to swipe my finger for it to register my fingerprint and start using it, the finger scanner is not turning on and is not working.
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  • Finger Print Scanner is not working after downloading new operating system 8.1

    hi,
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      karim

    Hi @sam1211 ,
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    Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • How to setup Finger print scanner on home button of iPhone 5?

    How to setup Finger print scanner on home button of iPhone 5?

    Hi,
    If you see this video between - 1.15 to 1.32, you will notice this feature.
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  • Will the iPhone 5 have the finger print scanner?

    I recently bought an iPhone 5 not knowing that the 5s is coming out and I wanted to know if the iPhone 5 will have the finger print scanner on the next update.

    A software update will not change the hardware in your phone.

  • Does Finger Print Scanner Work With Firefox 7.0.1?

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    Hi gesamptkunstwerk-
    Some gestures have been removed in Firefox 4 and later.
    You can restore the zoom feature by changing the values of the related prefs on the about:config page.
    browser.gesture.pinch.in -> cmd_fullZoomReduce
    browser.gesture.pinch.in.shift -> cmd_fullZoomReset
    browser.gesture.pinch.out -> cmd_fullZoomEnlarge
    browser.gesture.pinch.out.shift -> cmd_fullZoomReset
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  • Finger Print Scanner - TrueSuite

    TrueSuite Access Manager: Failed to open the specified database.
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    Satellite E105-S1602
    Vista Home SP2
    Solved!
    Go to Solution.

    I just called the customer support desk about TrueSuite 3.1.
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  • Finger Print Scanner is not working

    my finger print scanner isn't working hp probook 450 after updating my finger print driver ?

    windows 8.1 is has some issues... 
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  • HT4993 finger print scanner stopped working

    When I updated to 7.1 my finger print scanner on my 5S stopper working. Any suggestions?

    Have you tried a full restore of the phone.
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  • Please release Android 5.1.1 for Galaxy S6 to fix notifications and finger print scanner!!!!!!

    This is ridiculus.  You guys patched the phone to fix one thing and broke another.  My finger print scanner is a piece of crap!   It used to work 85% of the time before the update.  I have to have it on for security reasons and for work.  I am also still getting stupid notifications from the system that say things such as "Hidden Content", "Searching for GPS", and stuff pertaining to WIFI networks.  I can't get rid of those stupid updates.   Can you please realese an update to fix things, and not break things which further reduces the useablity of this $700+ phone?  I spent a lot of money on a phone with awesome hardware but so far the bugs have made the OS less then desirable.  I so miss my old Moto X.  It just worked and did not have these bugs and flakeyness!! 

    >>The wifi notication is always going to be there. Search for GPS comes and goes I realize that.  IMO its not acceptable to pay $700+ for a phone and no option to turn this crap off.  I have had a lot of mobile phones and have never been annoyed by notifications that I can't turn off.  Reseting it is not an option either.  We don't have any idea if that would even help.  Sounds like a generic canned answer to me.  Is there a knowledge base article that goes over the bugs and fixes for these issues?  I work in IT and my vendors such as Microsoft, Cisco and VMware release knowledge base articles for bugs and work arounds for them but yet I don't see that for AT&T phones.  Do you have any idea how many hours I put in to setup this phone with all the work apps and personal apps, WIFI etc?  

  • How can i use my finger print scanner in X61 ?

    How can i use my finger print scanner in X61 to became bios password and user log-in password like typicall bios password..

    Should be working the same way like the X61s ...
    See:
    http://forums.lenovo.com/lnv/board/message?board.i​d=X_Series_Thinkpads&thread.id=2905
    Greetz 

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