I've gotten my past work colleague's phone, and I can't start my account fresh his account is still connected to the phone. I can't contact him anymore, is there a way I can get rid of his account?

I have recieved an iPhone 5 from my work colleague who now does not work for us anymore, therefore I do not know how to contact with him to ask him to disconnect his account. This makes it a problem because I can not access the phone because the phone still reconginzes the past owner. I went to a tech place however they said asking Apple was the only way. Is there a way to fix this?

If you cannot contact the previous owner you will not be able to reactivate and use the phone. They either have to provide the ID and password that were used to originally activate the phone, or erase it and remove it from their account as explained here:http://support.apple.com/kb/TS4515.  There is no way around this.

Similar Messages

  • My parent's IPad is SUPER outdated and I'm trying to buy an app for my brother for Christmas. However, the computer that was connected to the IPAD, we no longer have. So is there any way I can update it on my mac without erasing all the photos and videos?

    My parent's IPad is SUPER outdated and I'm trying to buy an app for my brother for Christmas. However, I can't buy the app because it says we need to update the software. The thing is, the computer that was connected to the IPAD, we no longer have. So is there any way I can update it on my mac without erasing all the photos and videos?

    HELPPP ME BEFORE CHRISTMASS MORNING!!

  • When i send a PDF file to out side print, some of the things I aded dose not print. Is there a way I can "close" the PDF when i finish the work- so' every thing will be printed for sure

    when i send a PDF file to out side print, some of the things I aded dose not print.
    Is there a way I can "close" the PDF when i finish the work- so' every thing will be printed for sure

    Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.
    Feedback
    Or you can use your Apple ID to register with this site and go the Apple BugReporter. Supposedly you will get an answer if you submit feedback.
    Feedback via Apple Developer

  • My iphones was stolen on friday how can get my contacts back or is there any way i can track it? i cant find my imea number.

    My iphones was stolen on friday how can get my contacts back or is there any way i can track it? i cant find my imea number.

    The only way to locate/disable/erase any lost/stolen iPhone/iPod Touch is through Find My Phone or a similar app. However, this requires that Find My Phone be setup/activated, on your phone, before it was lost/stolen. You would then login at iCloud.com & try to locate it. This requires the phone be turned on & have an Internet connection. There is no other way to locate a lost/stolen iPhone. Apple can't/won't help you, nor will your carrier. Report the loss to the Police, your carrier & Insurance company. Change all of your passwords, especially your Apple ID/iCloud password NOW!
    If your carrier offers Blacklisting & they Blacklist the phone, it will be unusable as a phone.
    If locked with a passcode, and running iOS 7.0, then phone cannot be activated or the passcode removed without knowing your Apple iD/Password. It will be nothing but a useless paperweight.
    If not running iOS 7.0, the phone can be forced into recovery mode & restored.
    Your carrier has a record of your IMEI number. Also read here:
    http://support.apple.com/kb/ht4061

  • My Droid Maxx deleted all my text messages by itself. I had all of them, got a phone call, and when I got off the call, all my texts where gone. Is there a way I can get them all back?

    My Droid Maxx deleted all my text messages by itself. I had all of them, got a phone call, and when I got off the call, all my texts where gone. Is there a way I can get them all back? I had a lot and some where really important to me. I turned the phone off and on again thinking that would bring them back because of some glitch but it didn't help. Does anyone know of a way to bring them all back?

    It's very possible to get your messages back. Verizon Messages (app) from the Play Store has options both to restore and back up your messages. They can be downloaded as a file and saved on the device or SD card. By pulling the menu out from the left side and choosing "Restore Conversations", you can (hopefully) restore your lost messages but it says for 90 days. I hope this doesn't reach you too late.

  • HT201441 I bought an iphone 4s off of kijiji and the phone is linked to the persons apple id, and i ant get in contact with them. is there a way i can activate my phone without having to jailbreak it.

    I bought an iphone 4s off of kijiji and the phone is linked to the persons apple id, and i ant get in contact with them. is there a way i can activate my phone without having to jailbreak it.

    You won't be able to activate it even if you do jailbrake it.  There's no way around activation lock without the assistance of the prior owner.

  • How do I save and import my bookmarks from another hard drive? When I try to open the installed Firefox on the old drive, it (obviously) opens a browser from the new main drive, free of bookmarks. Is there a way I can save the bookmarks on the old drive w

    How do I save and import my bookmarks from another hard drive? When I try to open the installed Firefox on the old drive, it (obviously) opens a browser from the new main drive, free of bookmarks. Is there a way I can save the bookmarks on the old drive without opening a browser?
    The guts of my computer were rearranged and I got a new main hard drive. My old one is still in there and I can get stuff from it, but when I go to the Mozilla folder on the old one, I can't figure out if there's anything I can do to get all my bookmarks from that drive to my new one, where Firefox is newly installed.

    If you open Firefox then Firefox will always use the default profile folder as found via profiles.ini on your system drive.
    You either need to import the file in your current default profile or copy the file to your current profile folder while Firefox is closed.
    Firefox 3 stores the bookmarks and the browser history in [http://kb.mozillazine.org/places.sqlite places.sqlite] and no longer creates an HTML backup by default.
    There are also (five) JSON backups in the bookmarkbackups folder within the Firefox profile folder.
    You can either copy the file places.sqlite to your [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] or import the most recent JSON backup from the bookmarkbackups folder of that old profile.
    See:
    http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox
    http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
    See http://kb.mozillazine.org/Profile_folder_-_Firefox
    "Application Data" in XP/Win2K and "AppData" in Vista/Windows 7 are hidden folders.
    See http://kb.mozillazine.org/Show_hidden_files_and_folders
    Go to: Control Panel > Folder Options > "View" tab > under "Hidden files and folders", select "Show hidden files and folders".
    You may want to un-check the box "Hide extensions for known file types" to see the file extensions of all files.

  • I need to reinstall my Canon Pixma Pro 9500 MK 2 printer on my iMac running Mavericks. It looks for software but Apple cannot find. The driver is available on my computer. Is there a way I can force the installer to use the available driver?

    I need to reinstall my Canon Pixma Pro 9500 MK 2 printer on my iMac running Mavericks. It looks for software but Apple cannot find. The driver is available on my computer. Is there a way I can force the installer to use the available driver?

    I need to reinstall my Canon Pixma Pro 9500 MK 2 printer on my iMac running Mavericks. It looks for software but Apple cannot find. The driver is available on my computer. Is there a way I can force the installer to use the available driver?

  • I downloaded os x mountain lion not knowing that air play/mirroring wouldn't be compatible with my mac mini. i don't want this software anymore, is there a way i could get my money back?

    I downloaded os x mountain lion not knowing that air play/mirroring wouldn't be compatible with my mac mini. i don't want this software anymore, is there a way i could get my money back?

    Open App Store and sign in with your Apple ID. Click on the Support link under Quick Links on the right side.

  • I have hidden unwanted books from the purchased area of the iBooks store, but they're are still appearing on the front page of iOS as cloud downloads, is there a way to remove these from iBooks without using the hide iCloud books button?

    I have hidden unwanted books from the purchased area of the iBooks store, but they're are still appearing on the front page of iOS as cloud downloads, is there a way to remove these from iBooks without using the hide iCloud books button?
    Let me explain a little more. I had downloaded a lot of free books in the past as a trial when iBooks was first released and since then I have decided I no longer want them, because of this I hid them from the purchased section of the iBooks store. The 5 books left are ones I decided to keep as seen in the following picture.
    This is how it appears in iBooks on my mac. There are 4 books downloaded and 1 book that I have decided not to download at this time. I would still like to keep this book available in the cloud incase I want to download it again in the future. You’ll notice that hide iCloud books is not selected, if I wanted to hide the book that I have chosen to keep in the cloud, but have not downloaded yet I could.
    This is exactly how I think this feature should work. If you have hidden a book from your purchases it should not show up in the mac Ibooks app. (I am aware you can never actually delete a purchase, just hide them and that hidden purchases can be restored to your account from within the account management section of the iBooks store).
    The iOS app is working differently for me. Here is a picture of the purchased tab on the iBooks store in iOS Ibooks. Again notice that pictures of Lilly is still yet to be downloaded. This is how I expected it to look.
    If we visit the front page of iOS iBooks the view is very different from what I expected. Here we can see the 4 books I wanted to keep on my device and have downloaded. We can also see the 1 book I wanted to keep, but did not want to store locally on the device and left in iCloud (Pictures of Lilly). However we can also see all the books I had hidden from the purchased section of my iTunes account and which I believe should no-longer be visible, Dracula, frankenstein etc…
    I am aware of the hide iCloud books button within the iOS app, but I did not need to use this to hide the books I had removed from the my purchased section of the iBooks store on the mac, why are they still appearing in iOS?
    I’m still not sure if this is a software glitch or not. This article suggests to me that books can be hidden, but I had already completed these steps.
    https://support.apple.com/en-us/HT201322
    A browse of google also suggests people may have been able to hide past purchases from the front page of iBooks on iOS in the past.
    In case there was an issue with syncing I tried logging in and out of my iTunes account via settings in iOS. Force closing the app, disabling automatic downloads and removing my device from iTunes in the cloud. Syncing with iTunes on the mac did not correct the issue either.
    Interestingly I have the same issue on my iPhone 6 running iOS 8.3 as I do on my iPad mini suggesting that this might be an issue either with my account or with iOS iBooks software in general.
    If there is a way to remove the already hidden iBooks in your account from the front page of iBooks on iOS without using the hide iCloud downloads button? Please help community!

    My apologies for the lack of photos, here is my post again with photos.
    I have hidden unwanted books from the purchased area of the iBooks store, but they're are still appearing on the front page of iOS as cloud downloads, is there a way to remove these from iBooks without using the hide iCloud books button?
    Let me explain a little more. I had downloaded a lot of free books in the past as a trial when iBooks was first released and since then I have decided I no longer want them, because of this I hid them from the purchased section of the iBooks store. The 5 books left are ones I decided to keep as seen in the following picture.
    This is how it appears in iBooks on my mac. There are 4 books downloaded and 1 book that I have decided not to download at this time. I would still like to keep this book available in the cloud incase I want to download it again in the future. You’ll notice that hide iCloud books is not selected, if I wanted to hide the book that I have chosen to keep in the cloud, but have not downloaded yet I could.
    This is exactly how I think this feature should work. If you have hidden a book from your purchases it should not show up in the mac Ibooks app. (I am aware you can never actually delete a purchase, just hide them and that hidden purchases can be restored to your account from within the account management section of the iBooks store).
    The iOS app is working differently for me. Here is a picture of the purchased tab on the iBooks store in iOS Ibooks. Again notice that pictures of Lilly is still yet to be downloaded. This is how I expected it to look.
    If we visit the front page of iOS iBooks the view is very different from what I expected. Here we can see the 4 books I wanted to keep on my device and have downloaded. We can also see the 1 book I wanted to keep, but did not want to store locally on the device and left in iCloud (Pictures of Lilly). However we can also see all the books I had hidden from the purchased section of my iTunes account and which I believe should no-longer be visible, Dracula, frankenstein etc…
    I am aware of the hide iCloud books button within the iOS app, but I did not need to use this to hide the books I had removed from the my purchased section of the iBooks store on the mac, why are they still appearing in iOS?
    I’m still not sure if this is a software glitch or not. This article suggests to me that books can be hidden, but I had already completed these steps.
    https://support.apple.com/en-us/HT201322
    A browse of google also suggests people may have been able to hide past purchases from the front page of iBooks on iOS in the past.
    In case there was an issue with syncing I tried logging in and out of my iTunes account via settings in iOS. Force closing the app, disabling automatic downloads and removing my device from iTunes in the cloud. Syncing with iTunes on the mac did not correct the issue either.
    Interestingly I have the same issue on my iPhone 6 running iOS 8.3 as I do on my iPad mini suggesting that this might be an issue either with my account or with iOS iBooks software in general.
    If there is a way to remove the already hidden iBooks in your account from the front page of iBooks on iOS without using the hide iCloud downloads button? Please help community!
    iPhone 6, iOS 8.3, Also an issue on my iPad mini iOS 8

  • My serial number is not valid anymore, is there a way I can get a new one to activate my product?

    I have had Adobe Photoshop Elements 11 for about a year now and my serial number is not working anymore for the same product. I have a new computer and am trying to download the product, however it won't accept my serial number. Is there a way I can recieve a new serial number to activate my product?

    See:
    My serial number doesn't work :
    http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html
    If that information doesn't help, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/

  • I have a 4g touch. I updated ibook in itunes and now, every time I sync, I get the message that the app won't run in os6. Is there any way I can revert the app in itunes so I have the latest version that will work with OS6?

    I recently updated ibook in my Itunes.  Now, every time I sync, I get the message that it won't update the ipod as ibook won't run in OS6. Is there any way I can revert the ibook app in itunes so it quits trying to install the current ibook app. I am trying to stop getting the warning message. I am also concerned if I ever have to reinstall the app.

    Delete the app from the iTunes library on your computer and then transfer the version from iPod to computer by:
    iTunes Store: Transferring purchases from your iOS device or iPod to a computer

  • I deleted emails from VIPs and didn't realise they would be deleted from my Mailbox. VIPs does't appear in Mail on Time Machine. Is there any way I can restore the deleted emails?

    I deleted emails from VIPs in Apple Mail and didn't realise they would be deleted from my Mailbox. I have tried to restore from Time Machine but VIPs doesn't appear. Is there any way I can retrieve the deleted emails? I also have bachups on an external hard drive.
    I have OS X 10.9.2

    You can't download pictures from iCloud by logging into icloud.com.  If you deleted pictures from camera roll AND photo stream, the only possibility is preforming a restore from an iCloud backup, assuming the backup has the pictures in it.  (Many users have been unable to restore and get back their pictures.)
    If the restore doesn't have all the pictures, then they are gone.
    In the future, use photo stream to sync photos from an iPhone to a computer, then copy the photos on the computer from the photo stream album into a permanent album.  Photo stream pics stay there only for 30 days, and only up to 1000 photos are stored.  Don't use photo stream as a storage medium, it's only for copying photos from one device to another.  Always copy (either via USB cable or photo stream) to a computer and then move to an album.

  • Our Windows PC crashed with all our music on it.  There are copies of both purchased (thru iTunes store) and from our own CDs on another HD in a backup file.  They are not linked to a Media file.  Is there any way I can put this music on my new computer?

    Our Windows PC crashed with all our music on it.  There are copies of both purchased (thru iTunes store) and from our own CDs on an external HD in a backup file.  They are not linked to a Media file.  Is there any way I can put this music on my new computer?

    The syncing of music is one way, computer to phone. See this helpful document from a fellow user. Credit goes to the author.
    https://discussions.apple.com/docs/DOC-3141

  • Is there a way to completely get rid of private browsing or be notified of when it was used?

    I just have some people going on my computer without permission and would like to know if they are doing ilegal or bad things to my computer without me knowing it. The perfect result would be to find out what sites they have already visited and at least to have a notification that private browsing has been used. This is not a public computer so I'd love it if I could just get rid of private browsing.

    Removing or disabling "Private Browsing" will not make it impossible to delete private data like visited websites (history) or cache or cookies.<br />
    There are a lot of ways to clear such data, either via [[Clear Recent History]] or directly by deleting the History in the Library or sidebar.<br />
    Private Browsing makes it easier because all data is kept in memory and nothing is saved to disk, so nothing needs to be removed.
    If you want to see which sites have been visited then you should look at others means outside Firefox like a router or firewall with a password protected logging feature that can't be bypassed or a program like Wireshark.
    *Wireshark: http://www.wireshark.org/download.html

Maybe you are looking for