I've had acrobat for years. Got a new computer at the end of 2014 and suddenly none of my software and/or updates works on it. Adobe is pushing the new monthly/annual subscription service, but why should I have to pay for this NOW, when I've owned the sof

Can anyone help me with this? I feel like Adobe has totally abandoned its old paying customers. Afterall, this is the ONLY WAY I can get info on the product. They've stopped even supporting direct customer service, leaving it up to "volunteer" customers to do it.
Are there any apps that will give me the same capabilities I've already paid for without paying for them yet again? !

Hey jonr26897887,
We are really sorry for the inconvenience that is caused to you.
Please let me know what version of Acrobat have you been using.
Have you deactivated the software from the old computer before installing and activating on the new one?
What exactly is the trouble that you are facing?
Please specify some more details so that we can help you out.
Regards,
Anubha

Similar Messages

  • How can i fix my iphone i can't update or download apps, when i try it tells me toput my credit card info and i do but when i push done it tells me my payment has been declined, but why do i have to pay to update or download free apps. How can i fix this?

    how can i fix my iphone i can't update or download apps, when i try it tells me toput my credit card info and i do but when i push done it tells me my payment has been declined, but why do i have to pay to update or download free apps. How can i fix this?

    You must contact iTunes support to get the problem resolved.
    http://www.apple.com/support/itunes/contact/
    If there is a problem with your account or payment info, you cannot
    download anything (including free apps or updates) until the matter
    is resolved.
    In countries where the iTunes Store only sells apps, the accepted payment methods are Visa, MasterCard, and American Express. Other payment types such as gift cards, store credit, monthly allowances, ClickandBuy, and PayPal are not accepted. Depending on your App Store country, prices may be listed in your local currency, US Dollars, or Euros.    http://support.apple.com/kb/HT5552

  • Why do I have to pay for free aps?

    Why do I have to pay for free ads. I look in my bank
    Statements and says they charge like 3 dollars but the ad
    Says free. This isnt right nor is it fair I already paid 300
    For the itouch why charge me for the free aps. It's not like I
    Don't buy things from the ap store. No I don't not download
    Pro -aps.

    The price of an app, and how it is marketed, is controlled by that app's developer. They certainly may advertise that an app is free, but the App Store price is the only price. If the App Store says the app is free (ie, the download button says "Free" instead of listing a price), then it's free.
    If you are seeing a bill in your bank statement for a free app, that is probably coming from some kind of in-app purchase. Many apps have additional features or special game items that can be purchased within the app. A free app may still have such in-app purchases.
    It's important to note that in-app purchasing should be a very transparent process. It should be made clear that you are making a purchase, and you should have to enter your Apple ID password. If you have found an app that does not make this process transparent, and hides the fact that a purchase with real money is being made, that needs to be reported to Apple as a violation of the App Store rules. If Apple agrees with you, they will remove the app from the store until the developer submits a more compliant update.

  • Please someone tell me .... what is super powers and why do I have to pay for this ??  Thank you

    Could someone please tell me what is super powers and why do I have to pay for this...  Thank you

    in my apple account !!  its under subscription...

  • Keynote and pages are now free, but why do i need to pay for them still when there now free?!?

    keynote and pages are now free, but why do i need to pay for them still when there now free?!?

    Users can obtain the iWorks and iLife applications free, if they purchased a Mac after the beginning of October 2013.
    Older Mac purchases require a paid purchase of these applications.

  • Why do I have to pay for iPages when I already have it on my computer?

    My iCloud home page shows five icons including iWork. When I click on the iWork icon I am shown a link that takes me to the iTunes store where I am asked to pay $9.99 for each of the iWork components. I already have these installed on my iMac. Why do I have to pay for them again?

    Different operating systems. Your iMac runs OS X and the iWork
    applications you have on your iMac are written for OS X. On your
    iDevice, the operating system is iOS and you would need a version
    of the apps written for that. If you are not planninig to use the apps
    on your iDevice (iPhone, iPad, some iPods), you do not need to
    buy them. Having the apps on your iDevices provides instant
    syncing of documents across the iDevices using iCloud. iCloud
    does not provide Google App-like operation if that is what you are
    seeking. If this does not answer your question, perhaps someone
    else will chime in.

  • Why do I have to pay for a app on my iPhone when I have it already on my Ipad

    Why do I have to pay for a app on my iPhone when I have it already on my Ipad

    That's up to the seller of the app. Many, but not all, apps will work on both the iPhone and iPad. For those apps that do you only need to pay for them once, as long as they were purchased with the same Apple ID. But app developers have the option of selling separate versions of their app for iPhone and iPad. For those apps you have to pay for them for each platform.

  • Why did I have to pay for pages for iPhone 5 running iOS 7?

    Why did I have to pay for pages for iPhone 5 running iOS 7?

    I thought the iWork suite was free for new devices running iOS 7...

  • Why should I need to pay "overseas transaction fee" when I buy an iphone app in Hongkong dollar currency.

    why should I need to pay "overseas transaction fee" when I buy an iphone app in Hongkong dollar currency.

    I have bought some apps in apple store and pay it by Hongkong currency Credit Card. Afterwards I found there has some extra fees on statement and have been clarified as "overseas transaction fee"...

  • I have already downloaded keynote on my iPhone, but it says i have to pay for it when i want to download it on to my mac

    I have already downloaded keynote on my iPhone, but it says i have to pay for it when i want to download it on to my mac

    Keynote for iOS is a separate product from Keynote Mac with separate pricing reflecting the difference in their function. Keynote iOS is $19.99,    and Keynote iOSis $ 9.99,   iOS apps only work on iOS devices, Mac apps only work on Mac.

  • Hi. I have Lightroom 4 installed. I cannot download my CR2 files from the Canon 5D Mark III camera. I have downloaded Lightroom 5 thinking it was an update but it appears I have to pay for the program. Any ideas how I can get lightroom 4 to accept my CR2

    I have Lightroom 4 installed. I cannot download my CR2 files from the Canon 5D Mark III camera. I have downloaded Lightroom 5 thinking it was an update but it appears I have to pay for the program. Any ideas how I can get lightroom 4 to accept my CR2 files ?

    The Canon 5D Mk 111 was supported from LR 4.1, see the link below. Just update LR to the latest version. See link below
    Camera Raw plug-in | Supported cameras
    Adobe - Lightroom : For Windows
    Adobe - Lightroom : For Macintosh

  • Trying to send using Apple mail program after installing Mavericks; Keep getting box "iCloud Cannot connect to account iCloud". Entering password restores mail but why should  I have to do this?

    Trying to send mail via Apple's email program (not iCloud off web page)  after Mavericks show pane "iCloud cannot connect to account iCloud". Entering p/w restores mail but why should this be happening?

    While I am no fan of Best Buy and would not buy a lightbulb from them I doubt you issues have anything to do with your iMac and more to do with your lack of experience and simply getting bad advice. Judging by you post I suspect you have loaded your computer down with a lot of crapware and that  has caused it's problems. For example running antivirus apps on a Mac not only is a waste of time, it's a waste of money, system resources and will eventually create more problems that it solves. Please begin educating yourself on the subject by reading Thomas Reeds articles on the subject, Thomas is a frequent and knowledgeable contributor to these forums. You can find his webpage at http://www.reedcorner.net/tech-guides/
    The good news is here are absolutely no, zero, zippo viruses for OS X. There are other types of malware available (for example trojans) however they differ greatly from viruses in that the use has to download and install them, whereas viruses do not work that way. OS X is not like MS Windows and is extremely secure.
    My suggestion at this point would be to clean your computer of the crapware (including antivirus apps) however before doing so please download and install EtreCheck and post its report. Then we can see how your computer has been configured and begin to give you some advice on the next steps.

  • HT4915 Why do I have to pay for iTunes Match subscription to delete songs I've previously purchased from iCloud?

    From the support article, it seems that I have to pay for an iTunes Match subscription in order to permanently delete songs from iCloud.  Is there a way to delete songs from iCloud without having iTunes Match?

    You don't have to sign up to iTunes Match to play your iTunes music purchases through the iPad's Music app (if you've synced or downloaded them to the app).  iTunes Match allows you to store your own music collection (e.g. copied from CDs, bought from other sites) in the cloud as well as the music that you've purchased from iTunes
    From http://www.apple.com/itunes/itunes-match/ :
    With iTunes in the Cloud, the music you buy from the iTunes Store automatically appears on all your devices.1 And for music you haven’t purchased from iTunes, iTunes Match is the perfect solution. iTunes Match is built right into iTunes on your computer and the Music app on your iOS devices.2 It lets you store your entire collection in iCloud, even music you’ve imported from CDs or purchased somewhere other than iTunes. When it’s in iCloud, it’s available on all your devices. So you can enjoy all your music anywhere, anytime — on your iPhone, iPad, iPod touch, Mac, PC, or Apple TV.

  • HT202879 Other Word Processors than Pages? & why do we have to pay for an upgrade that is incomplete?

    I am very unhappy.
    In order to access my documents from iCloud I have to upgrade to Mavericks (free, alright) and the new Pages, for which I have to pay.
    The new Pages (and Numbers etc) does not have the same functionality as the one I have been using - yet I have to pay for it. Alright, Apple promises to upgrade in the next six months and add the new functionality. This is not good enough.
    This was a very unpleasant surprise today - when I went to my document that I have been working on on my iPhone and my Mac at various times during the day and the Mac one had changed to 'Untitled 47' and the version on my iPhone would not open on my Mac unless I upgraded to the new Pages - $19.99 - and to OSX Mavericks - free - but I don't want to upgrade yet. And I don't want to pay for a new version of Pages that clearly does not have the same functionality(according to the user comments and the apple page that  this discussion is about).
    I have praised Apple to high heaven for the functionality of iCloud. But this really really annoys me.
    If there's anything I hate its a company I am relying on forcing me to upgrade before they've sorted out the bugs.
    I am definitely considering changing to a different company's word processor - if only they had a word processor that I could use on my Mac and iOS devices.
    Does anyone have any suggestions?

    Thanks Tom! Following your advice I posted a (shorter) version at feedback.
    And thanks for those hints. Yes I've been looking at those ones.
    IA Writer and Byword both can use the iCloud.
    Writeroom only syncs using Dropbox.
    Of course they're very minimal apps compared to Pages, or Word.
    I feel very depressed.
    Perhaps I will have to use one of these and then import into Word for final editing.
    Believe it or not, for a minute I thought MS Word might be a contender for iOS syncing - because there is this thing called Office 365. But look at the reviews.
    https://itunes.apple.com/au/app/office-mobile-for-office-365/id541164041
    I really don't want to deal with all the problems of updating to Mavericks just now.

  • Why do i have to pay for os x 10.8.4 update

    Just got new mac mini os x 10.8.3 software, gone online to update and had to pay for os x 10.8.4! Why

    You don't have to pay for this version. Open  > Software Update, and install it for free, or download 10.8.4 from the Apple website > http://support.apple.com/kb/dl1659
    If you have a new Mac, it's possible that OS X Mountain Lion doesn't appear as purchased in the Mac App Store. Instead, use OS X Recovery when you want to reinstall OS X > http://support.apple.com/kb/HT4718

Maybe you are looking for