I've had my itunes account for about a year now, and I just got the iPhone 5s. All the music I've bought has downloaded onto the phone, but the cds I burned a few months back aren't in my music library on my phone. The sync button is gray.

I've had my iTunes account for about a year now, and I just got the iPhone 5s. I logged into my iTunes account on my phone just fine, and all the music I've bought on iTunes has transferred to my phone, but the cds I burned haven't. The sync button is gray so I can't click on it. The songs from the cds on iTunes are checked and should sync but haven't. Please help!

Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download

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I had my iPad for about 2 years now and recently I haven't been using it. I found that someone has put an activation lock on it

It was in my house the whole time and I'm 100% sure the email it's showing is not mine. Because of this I can't log in as I don't know the APPLE ID or PASSWORD that locked my iPad. I've seen many people have this problem and I think someone may have hacked into my wifi network and done this. Any help?

Cyanpandaa wrote:
It was in my house the whole time and I'm 100% sure the email it's showing is not mine. Because of this I can't log in as I don't know the APPLE ID or PASSWORD that locked my iPad. I've seen many people have this problem and I think someone may have hacked into my wifi network and done this. Any help?
Following instructions are from Ipad user guide (IS08)
Your Ipad may just have locked itself -- if you have not set a passcode it should work.
Sleep/Wake button
You can lock iPad and put it to sleep when you’re not using it. Locking iPad puts the display to sleep, saves the battery, and prevents anything from happening if you touch the screen. You still get FaceTime calls, text messages, alarms, and notifications, and can listen to music and adjust the volume.
Lock iPad. Press the Sleep/Wake button.
Unlock iPad. Press the Home button or the Sleep/Wake button, then drag the slider that
appears onscreen.
Turn iPad on. Hold down the Sleep/Wake button until the Apple logo appears.
Turn iPad off. Hold down the Sleep/Wake button for a few seconds until the slider appears onscreen, then drag the slider.
f you don’t touch the screen for two minutes, iPad locks itself. You can change how long iPad waits to lock itself, or set a passcode to unlock iPad.
Set the auto-lock time. Go to Settings > General > Auto-Lock. Set a passcode. Go to Settings > Passcode.

Okay so my phone has been synced up to my sisters computer for like a year now and i just got a new computer. I want to put my phone on my own computer but i try it and it doesnt work. I tried to back it up once and i lost everything off my phone. help!

So I just recently got a new computer. The only problem is that my iphone has been connected to my sisters computer for a year and i want my phone to be on my computer. I tried to back my iphone up to my computer and it deleted everything i had on my phone. I must not have done it right. Can someone explain how i can do it without it deleting everything on my phone?

Copy the ENTIRE iTunes folder and any pictures being synced from the old computer to the new computer.
If syncing contacts and calendars to the computer, copy them as well.
On the new computer, simply sync. iTunes may wipe the device but as everything is now on the new computer it is a no e issue. Simply setup syncing as desired.
Honestly though, I've moved my ENTIRE iTunes folder between my laptop and desktop multiple times and never had an issue syncing.

I've had my new iMac for about a week now and am totally sick of Mavericks, I would appreciate any help you guys could give me to help me 'downgrade' to Mountain Lion. Thanks.

I've had my new iMac for about a week now and am totally sick ofthe vagueries of Mavericks,
I would appreciate any help you guys could give me to help me 'downgrade' to Mountain Lion.
I understand that Mountain Lion has never been released on disc, so that would seem to be the major problem.
Thanks in advance
Roy136.

If the Mac came pre-installed with Mavericks you can't downgrade. Have a look at mine and den.thed's comments here:
https://discussions.apple.com/message/23946758#23946758

Why is my ipod so slow and laggy? i have lots of space on it, my history is deleted, i dont have multiple apps running! I have an iPod 4th Gen for about 2 years now and I don't know what to do.... Please help

why is my ipod so slow and laggy? i have lots of space on it, my history is deleted, i dont have multiple apps running! I have an iPod 4th Gen for about 2 years now and I don't know what to do.... Please help

Periodically double click the home button and close all the apps in the recently used dock. Then power off and then back on the iPod. This frees up memory. The 4G only has 256 MB of memory.
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

So, I have had the Ipod 4th generation for about a year now, and I have never had any trouble adding music onto my ipod until this latest version of itunes came out. Now, I cannot add any more music onto my ipod! I Have grayed out songs that I can't play

So, I have had an Ipod touch (fourth generation) for a little less than a year now, and I have never had any problems with it until the latest version of itunes came out. Now, my ipod never can sync (I left it up for an hour before and it only got to step 2 out of 7), and I can't add any more music to my ipod! To make it worse, about 100 songs that I had deleted off my ipod, but could still be found in my itunes library, appeared again on my ipod! But, they are grayed out and I can't listen to them so they just take up space.
Any help would be very much appreciated. Thank you!

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

I have been running firefox for about 4 years now and love it. recently I signed into firefox the page keeps running blank, i have it on my allow list.

I have been running firefox now for about 4 years and love it. Recently I tried signing on and it just runs a blank page. I uninstalled it and re installed it to no avail. I have it on my allow list for my fire wall , and have tried all the fixes that i can. can you please help. I use your program as it runs my different web sites so much better than chrome or internet explorer. attached is a picture of what I encounter when I try to sign on. than You in advance. Colleen

Hi Colleen, assuming it isn't an external software issue, then the next few things to try are as follows:
'''Firefox's Safe Mode'''
This is a standard diagnostic tool to deactivate extensions, hardware acceleration, and some other advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]].
If the menus are operable, you can restart Firefox in Safe Mode using either:
* "3-bar" menu button > "?" button > Restart with Add-ons Disabled
* Help menu > Restart with Add-ons Disabled
Not all add-ons are disabled: Flash and other plugins still run
After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (''not'' Reset).
If the menus are not operable, exit/crash Firefox and hold down the Shift key when starting it up again. A small dialog should appear. Click "Start in Safe Mode" (''not'' Reset).
Can you load any pages?
If you have the same issue, it could either be something in your settings or in Firefox's program folder. These approaches test those possibilities.
'''Create a new Firefox profile'''
A new profile will have your system-installed plugins (e.g., Flash) and extensions (e.g., security suite toolbars), but no themes, other extensions, or other customizations. It also should come with completely fresh settings databases and a fresh cache folder.
Exit Firefox and start up in the Profile Manager using Start > search box (or Run):
firefox.exe -P
''Don't delete anything here.''
Any time you want to switch profiles, exit Firefox and return to this dialog.
Click the Create Profile button, assign a name like Dec17, and ignore the option to change the folder location. Then start Firefox in the new profile you created.
Can you load any pages in the new profile?
If so, it sounds like a settings problem. If not, it could be corruption of Firefox's program files. See the "Clean Reinstall" section below.
When returning to the Profile Manager, you might be tempted to use the Delete Profile button. But... it's a bit too easy to accidentally delete your "real" profile, so I recommend resisting the temptation. If you do want to clean up later, I suggest making a backup of all your profiles first in case something were to go wrong.
To keep the new profile and migrate data, check out this article: [[Recovering important data from an old profile]].
Or as an intermediate measure, you could go back to your regular profile and try the Reset/Refresh feature. This article describes what is kept and lost in that process: [[Reset Firefox – easily fix most problems]].
'''Clean Reinstall'''
(1) Download a fresh installer for Firefox 34 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)
(2) Exit out of Firefox.
(3) Rename the program folder
''(32-bit Windows folder names)''
C:\Program Files\Mozilla Firefox
to
C:\Program Files\OldFirefox
''(64-bit Windows folder names)''
C:\Program Files (x86)\Mozilla Firefox
to
C:\Program Files (x86)\OldFirefox
(4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.
When starting Firefox, you may need to use the profile manager to switch back to your regular profile.
Any improvement?
Note: Some recently installed plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:
* \OldFirefox\Plugins
* \OldFirefox\browser\plugins

I have had an itunes account for over a year but now it is asking to verify the email i cant do this because i have no idea what the email password is the account was working fine for over a year and i want to use it because i have itunes credit help

n

You can contact iTunes Customer Service on this Link
http://www.apple.com/support/itunes/contact.htm
They should be able to assist you...

I have had a itunes account for a long time now. I now have windows 8. now the itunes that i was using wont work. I can't find a upgrade itunes to windows 8. Can you help Please..

I have a ipad and ipod. I can not download any music with itunes. Please help me find itunes that works with windows 8.
Thank You, Patricia Graham

Try this site:
http://www.apple.com/itunes

I have had an itunes account for many years. I have recently purchased music on my iphone 5 and it is not showing up on my Macbook itunes account. WHY?

I have had an itunes account for many years. I have recently purchased music on my iphone 5 and it is not showing up on my Macbook itunes account. WHY?

nidubs wrote:
I have had an itunes account for many years. I have recently purchased music on my iphone 5 and it is not showing up on my Macbook itunes account. WHY?
Why would they?
Do you have Automatic downloads enabled? Note this only works for items purchased after it is enabled.
-> iTunes Store: How to enable Automatic Downloads
Also, see this -> Downloading past purchases from the App Store, iBookstore, and iTunes Store

Hey! I have had an Ipod touch for about 7 years and it has always worked but i connected it to my laptop and it is detected on windows but it is not being detected on Itunes. Ive tried everything and need help!

Hey! I have had an Ipod touch for about 7 years and it has always worked! but for some reason i plugged it into my laptop and my computer is recognizing that it is plugged in but my itunes isnt what do I do?

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

HT5312 how do i reset my security questions if i don't have a rescue email? i have had my account for about 1 year and i don't know how to set up a rescue email.

i just want to know how to make a rescue email adress and change my security questions after having my account for about 1 year and no rescue email.

If you're able to correctly answer two of the questions, go back to the article you asked this question from and follow the instructions. If not, go back to it and use the link in the Additional Information section to ask Apple to reset the questions.
(100308)

I had an old account for my apple I.D and the email that i had expired, so I switched my apple I.D as my recent gmail, but it still asks me for my old apple I.D and password, what do I do

I had an old account for my apple I.D and the email that i had expired, so I switched my apple I.D as my recent gmail, but it still asks me for my old apple I.D and password, what do I do?

Go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

I've had my iMac put away for about a year, now I can not remember the admin password upon startup. And I don't have the installation cd's (of course)! Is there any way to re-boot, re-do, get into my Mac to change it. I don't remember it even w/ the hint

I've had my iMac put away for about a year, now I can not remember the admin password upon startup. And I don't have the installation cd's (of course)! Is there any way to re-boot, re-do, get into my Mac to change it. I don't remember it even w/ the hint

Call Apple with the Serial and they will send you the ones that came with the Mac. Or search the Net.

I have an Ipod Touch and i have had it for about 3 years now, the screen has smashed just now and i was wondering if anyone knew how much it will be to replace the screen? I cant afford to buy a new ipod so I just want to replace the screen?

I have an Ipod Touch and i have had it for about 3 years now, the screen has smashed just now and i was wondering if anyone knew how much it will be to replace the screen? I cant afford to buy a new ipod so I just want to replace the screen? Can anyone help me?

If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5s. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

I've had my itunes account for about a year now, and I just got the iPhone 5s. All the music I've bought has downloaded onto the phone, but the cds I burned a few months back aren't in my music library on my phone. The sync button is gray.

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