I've installed CC and try to open illustrator...

and it waits a LONG time, then finally fails. the error message is:
"Installation completed though some optional components failed to install correctly. (6)"
I have a computer (windows 7) and am completely flummoxed about how to fix this error.
any ideas on how to proceed? :S
I called customer support, and since (I assume) this is a trial copy, they say they can't help me.
to paraphrase star wars, "help me Adobe Community, you're my only hope"

Iranon1661 please check your installation log files for the relevant error message. For information on how to locate and interpret your installation log files please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific error messages you discover to this discussion.

Similar Messages

Cant run itunes on my windows xp,when i install it and try to open itunes,it keeps on saying "itunes cant run because some of its required files are missing. please reinstall itunes... what can i do...

cant run itunes on my windows xp,when i install it and try to open itunes,it keeps on saying "itunes cant run because some of its required files are missing. please reinstall itunes... what can i do...

You should first uninstall iTunes completely.
This is not an easy task!
Read this article on how to remove iTunes completely
http://www.howtogeek.com/howto/23959/completely-remove-itunes-and-other-apple-so ftware-from-a-windows-computer/
Then download the latest version of iTunes for your Windows Version and install it.

Glitch since installing OS X Yosemite. When I download a docx MS Word doc and try to open it the word icon flashes up and does not open.

Glitch since installing OS X Yosemite. When I download a docx MS Word doc and try to open it the word icon flashes up and does not open.

Step one is to log into a newly created admin user account and see if the problem persists.
27" i7 iMac (Mid 2011) refurb, OS X Yo (10.10.1), Mavs, ML & SL, G4 450 MP w/10.5 & 9.2.2

Since I downloaded Apple's latest operating system, whenever I try to open Illustrator I get a message that I need to install legacy Java SE6 runtime and to click "more info" to do this. When I click "more info" I get a blank window. What should I do

Since I downloaded Apple's latest operating system, whenever I try to open Illustrator I get a message that I need to install legacy Java SE6 runtime and to click "more info" to do this. When I click "more info" I get a blank window. What should I do

Hi,
I had the same problem after upgrading to Yosemite. Illustrator CS6 wouldn't open. I got a message saying I should 'install legacy Java SE6 runtime'.
The link didn't work - it lead to a blank page.
So I downloaded Java8 (latest version) from Oracle but didn't install it. Something told me this was not the right way to go (the problem was with Java SE6, not 8). I then called Apple (in the Netherlands, were I live) for help. I got none. The best they could do was blaming Adobe for the problem or me, for not having the latest Adobe CC app. Rubbish.
And then, magic. I tried to open Illustrator again, got the pop up message but this time the link worked. It took me to an official Apple page, with a link to download Java for OS X 2014-001. The problem is now solved.
If curious, this is the explanation Apple gives for the problem:
'Java for OS X 2014-001 includes installation improvements, and supersedes all previous versions of Java for OS X. This package installs the same version of Java 6 included in Java for OS X 2013-005. On systems that have not already installed Java for OS X 2012-006 or later, this update disables the Java SE 6 applet plug-in. To use applets on a web page, click on the region labeled 'missing plug-in' to download the latest version of the Java applet plug-in from Oracle.'
See http://support.apple.com/kb/HT6133 for more details about this update.
See http://support.apple.com/kb/HT1222 for information about the security content of this update.

When i download something and install it then try to open it it comes up as a whole load of chin ease writing? what do i do

When i download something and install it then try to open it it comes up as a whole load of chin ease writing? what do i do

What are you downloading? It sounds like it may be a Windows .EXE file
Stedman

After installing OS X Yosemite 10.10.2 - I get this when I try to open Illustrator " To open "Adobe Illustrator CS6" you need to install the legacy SE6 runtime." I can not get seem to do this, how is this done?

After installing OS X Yosemite 10.10.2 - I get this when I try to open Illustrator “ To open “Adobe Illustrator CS6” you need to install the legacy SE6 runtime.” I can not get seem to do this, how is this done?

Robert,
It seems to be enough to create empty folders at “/System/Library/Java/JavaVirtualMachines/1.6.0.jdk” and “/System/Library/Java/Support/Deploy.bundle”, to make Illustrator use Jave SE 8 as it should.
This way to get round the legacy JAVA requirement was presented by Kals in post #7 in this thread:
https://forums.adobe.com/thread/1637908

HT203433 How do I retrieve an app that I bought. The icon is in my library. But the program isn't in my device. When I look in the file that contain the app and try to open it, It doesn't open.

How do I retrieve an app that I bought. The icon is in my library. But the program isn't in my device. When I look in the file that contains the app and try to open it, it doesn't open.

Howdy Hestersfree,
This can be done through the App Store on the device that you'd like the app installed on.
Apps on iOS
Open the App Store on your device.
Make sure you are signed in with the same Apple ID used for the original purchase.
Tap Updates from the bottom navigation bar.
Tap Purchased on the resulting screen.
Locate the app in your Purchased tab.
Tap the download button.
The app will begin downloading and you'll be taken back to your home screen.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Cheers,
Allen

I installed lightroom 5 with a 30 day trial and it finished. Yesterday I installed cc and when I open LR5 I need a serial number. What do I do/how do I get one? Please help Tank you

I installed lightroom 5 with a 30 day trial and it finished.
Yesterday I installed cc and when I open LR5 I need a serial number.
What do I do/how do I get one?
Please help, Thank you.

Your photos remain in place, the catalog you have been using will remain. After you install Lightroom from the CC, all you have to do is open your existing catalog and continue right where you left off.

I saved docs from a iMac to a flashdrive but when I plug the flashdrive into an iBookG4 and try to open the docs on the flashdrive, I get this message: Doc 2 cannot be opened. The required index.xml file is missing.

I saved docs from a iMac to a flashdrive but when I plug the flashdrive into an iBookG4 and try to open the docs on the flashdrive, I get this message: Doc 2 cannot be opened. The required index.xml file is missing. Does this mean that I can't use the info on the flashdrive with the iBookG4 or can I do something to get the required index.xml file?
Thanks
jt

It appears if you write the document with newer version Pages and try to open it older version Pages.

I Try to open an Indesign document. The message: it is made in a newer version. Go tot CC: Help/Give your Adobe id/Start Indesign again and try to open the document. This doesn't work. How to solve this problem?

I Try to open an Indesign document. The message: it is made in a newer version. Go tot CC: Help/Give your Adobe id/Start Indesign again and try to open the document. This doesn’t work. How to solve this problem?

What version are you running?
What version was it made with?

Sometimes when I close Firefox and try to open it in few moments it shows me message "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system." However, I haven't o

Sometimes when I close Firefox and try to open it in few moments it shows me message "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system." However, I haven't opened any additional Firefox related programs, and previous Firefox is closed. First I though it is because of my computer, but then I discovered that other people have the same problem as well
== This happened ==
A few times a week
== some 2 month ago ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; InfoPath.2; .NET CLR 3.0.30729)

Hi Andis.
First of all, this is completely normal behavior, although it's a bit irritating, I know. What happens is that when you close Firefox, despite the window disappearing right there and then, Firefox keeps running for a little bit until the whole closing procedure is completed. This can take a fraction of a second on fast computers, or can take a few seconds on slow computers or when Firefox is storing a large session (if you save your tabs). All you have to do is wait a bit until Firefox closes, and then open it again.
To see if it's still running, you can press CTRL+SHIFT+ESC and then, under the Processes tab, you can see if firefox.exe is still there. If it's taking an unusual amount of time to close (which happens very rarely, and only if the browser freezes on exit), you can force the application to terminate from this application (task manager).
Firefox 4.0 will reduce by 97% the time it takes firefox.exe to close, so this problem will be basically erased for Firefox's next version.
Until then, I can recommend you this extension, which helps you restart your browser more easily and without bothering about closing times:
https://addons.mozilla.org/en-US/firefox/addon/3559/
Hopefully this will help.

When I save a pdf file and try to open it I get an error message

When I save a pdf file and try to open it I get an error message, "Adobe Reader could not open 'file name.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."
When I try to open it with Preview I get this message, "file name.pdf” could not be opened because it is empty."
I am running Maverick OS X 10.9.1. What's up with this?

Good question (I'm not a Mac guy these days).
But Adobe Reader is only viewing the file as it has been saved. If it happens to all pdf files from all sources, I would begin to investigate your OS (and possible permissions but I'm not sure) maybe in the Apple forums.

My problem is after updating to Yosemite does my mail client any longer. I can not even open the mail, and when I "forced closes" mail and try to open it again to go in the entered settings running the colored wheels around and allows me only to forc

My problem is after updating to Yosemite does my mail client any longer. I can not even open the mail, and when I "forced closes" mail and try to open it again to go in the entered settings running the colored wheels around and allows me only to forcing close again? does anyone have a solution to the above problem?

You mean the default OS X mail app? Try reinstalling OS X Yosemite if that's the case.
If you are referring to 3rd party mail applications, that's a compatibility issue. Some apps don't work in the new operating system. You have to wait until the developer updates the app, or you have to revert back to Mavericks to continue using it.

I am having problems when i have minimized windows and try to open a new window it will open all minimized windows along with the new window. It just changed when mozzilla updated. It did not do this before the update.

I am having problems when i have minimized windows and try to open a new window it will open all minimized windows along with the new window. It just changed when mozzilla updated. It did not do this before the update. Before the update if i had minimized windows they would stay minimized when i opened a new window. Please help ,I would guess it is just a setting somewhere but i cannot figure out where the setting is. Thanks jason

This issue can be caused by the ASK.com Toolbar.
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

When I google any topic and try to open teh weblink in fireox it opens some other link always. I think some malware links. Firefox version is 24.0.

When I goggle any topic and try to open the web-link in firefox it opens some other link always. I think some malware links. Firefox version is 24.0. I have cleared all the cookies, history. Still problem remains.
Any settings required to solve this?
Regards,
Rajanikant

Hello rajkajave, you can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!
thank you

I've installed CC and try to open illustrator...

Similar Messages

Maybe you are looking for