I've installed Photoshop CS5 on a new latop but it doesn't recognize my RAW files.  Additionally, repeated attempts to perform available updates have failed.  The laptop has Windows 8.1 64Bit.

I've installed Photoshop CS5 on a new latop but it doesn't recognize my RAW files.  Additionally, repeated attempts to perform available updates have failed.  The laptop has Windows 8.1 64Bit.

I don't know who you talked to, but some of the support techs tend to look at CS5 as "no longer sold or supported" and usually don't want to mess with it.
We are mostly user-volunteers and have time to help you out. Some of us get perks from Adobe, but we are not employees.
I actually gave you the links to the two very important CS5 updates, but you want to peruse this general list Adobe - Photoshop : For Windows
and get the Bridge CS5 updates as well. Adobe - Bridge : For Windows

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