I've just been charged twice for the same number.

What's going on with Skype support this evening? Is there something wrong with their site? I just bought a number, they told me the payment had been denied, so I tried again, as suggested and the payment went through twice... Does anyone know who I am supposed to contact to sort this out? Thanks in advance...

please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Similar Messages

TS1424 I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

Credit card has been charged twice for the same product ( Home Design)

Dear Sir ,
upon reviewing my credit card statement , I have noticed that i have been charged twice for the same product which I am not even aware of , however I would apprcaite reviewing the cahrges and do the refund to my credit card
The DUPLICATE charges are against Home design : 49.99 USD
and another one for an application which is not downloaded ( The last driver )
Thank you and very best regards
Riad
Message was edited by: zahra1966

These are user-to-user forums, you are not talking to Apple here.
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1390 I've been charged twice for the same movie ... how can I reverse this charge?

Ive been charged twice for the same movie on iTunes. How can I have this secondary charge reversed?

On your email receipt and in the Purchase History section of your iTunes account there is a link that says Report a Problem. Click on that link.
Or you can contact iTunes by:
Apple - Support - iTunes - Contact Us

I have been charge twice for the same app please help

I have been charge twice for the same app please help, I have look for help but no luck,

Contact iTunes Store Customer Service:
Apple - Support - iTunes Store - Contact Us

HT4009 I have been charged twice for the same in-app purchase how do obtain a refund

I have purchased an in-app application and it has charged me twice for the same thing, how do I obtain a refund or report a problem to App Store

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Been charged twice for the same app

Hi all..
I know your all gonna say that it is not possible to be charged for the same app twice but I think I have been charged.
Let me explain.
I own an iPhone 4 and purchased Airport Mania @ 59p (uk price) and did this 17/07/2010 and I can see this in my purchase history.
I then bought an iPad over the weekend and I wanted to install the same game.
So searched for airport mania (didn't press the HD versions or made for iPad) and it showed the price of 59p nothing popped up saying I had bought this before..
But.....
This morningI log into my acc and I have an email saying I have been charged for the app and it is showing as 59p.
So I then installed another app I had bought sometime ago "RoadTrip" which calculates your fuel usage (I recommend this app) and it shows up as listed free in my purchase history, but when I originally purchased this back last year it clearly shows I was charged £2.99.
So can anyone shed any light as to what is going on?
Thanks
Ric

Thanks for all your help
I only have 1 account using my MobileMe account.
I have checked the games both show the same title - Airport Mania: First Flight.
Looking through my history when I purchased it in July 2010 the company was called Reflexive Entertainment. When I downloaded the game on the 21/03/2011 the compnay name has changed to Lemon Games SL.
Reflexive Entertainment sold the game to Lemon Games SL and the app store are treating this a new app. Which is wrong How many other people have been caught out with this?
Also I have noticed I have been charged for downloading Rockband content again, and some songs that I purchased for Rockband are no longer listed!

What to do if i purchased a album on my ipad and tried to sync it to my home computer and I've been charged twice for the same purchase??

I purchased a album on my ipad shouldn't it sync to my computer once i log in. I've been charged 2 times for the same purchase.

You can either connect the iPad to your computer's iTunes and do File > Transfer Purchases. Or, depending on which country that you are in, you might be able to re-download it on your computer's iTunes and for future purchases be able to use automatic downloads.

TS1424 I have been Charged twice for the same album?

I have downloaded and album on my iphone few hours later i did it on my Ipad but have today recieved and invoice for the two transcation!!!!

You have likely purchased it twice in that case, unfortunately Apple's policy is that all sales are final. If you wish to appeal to them, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

I have been charged twice for the same movie?

i recently purchashed Stomp The Yard on my Ipad and when i went to download it on my Macbook, it wouldnt download. so i downloaded it again and it has charged me again for doing so...
i hope you can refund me with the amount
many thanks
laurie evans

Does your purchase history say you bought it twice?
Contact iTunes Store support staff through the report a problem links in your account history or,
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html - Apple states all sales are final, but you can always try.

HT204088 How do I report that I have been charged twice for the same app?

Can anyone provide me with a link to report this problem?

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

TS1424 Charged twice for the same subscription

Renewed by 30 day subscription to the Sun newspaper online. Just got the invoice from the iTunes store and have been charged twice for the same subscription.
Go into iTunes and click on 'Report a problem' and get a very confusing page full of FAQ's but I can't find anyway of contacting iTunes to ask for a refund. When I go into the Sun Newspaper App on my iPad 2 it says I have 25 days subscription left.
Help someone before I lose all my hair!

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT201359 Why have I been extra charged for an app and have been billed twice for the same app?

Why have I been extra charged for an app and have been billed twice for the same app?

We are are fellow users here on these forums, you're not talking to iTunes Support here, we won't know why.
I don't know what you mean by 'extra charged' (have you made in-app purchases within the app, or are you in the US and need to add on your state's sales tax to the listed price ?), or have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If you've been double-charged then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com .
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT201303 Did we get charge twice for the same movie? pre order one twice by mistake

Did we get charge twice for the same movie? pre order one twice by mistake, what can I do to avoid double charge?

Hello bruistopher,
I can’t wait to get my hands on a iPhone 6 for myself. If I purchased and received a product, then noticed another authorization in my bank account, I am sure I would be just as concerned. I apologize if this has inconvenienced you in any way, and I would be happy to look into this for you more.
When ordering a product off BestBuy.com, typically you should see an initial authorization when you place the order for us to ensure there are sufficient funds. Then once the product ships, the authorization would become an actual charge to your method of payment. I looked into your order and confirmed the estimated arrival date of 12/05/2014, just as your email stated. It appears something may have been missed in updating the status of your order.
I have already reached out to my support team to look into this further. I will likely provide you with any updates via private message. I appreciate you bringing this to my attention.
Thanks for your loyalty!
JD|Social Media Specialist | Best Buy® Corporate
Private Message

I was charged twice for the same order!

I was charged twice for the same item; once for my online pre-order through BestBuy.com and again when I picked up the item at the Best Buy Store.
I pre-ordered an Xbox One - Day One Edition from BestBuy.com on 09/02/2013. I scheduled to pick up the item at the Best Buy Store in Eden Prairie after the Microsoft release date of 11/22/2013. On 11/25/2013 I arrived at the Eden Prairie Best Buy excited to pick up my Xbox One - Day One Edition.
The Best Buy staff had difficulty linking the pre-order to the in-store pick up. They couldn't confirm if I already paid for the item through BestBuy.com. They asked for my various email addresses and phone numbers and I was required to show them my ID which matched the name on the sticker which was placed on the side of the pre-ordered item. I waited 10-15 min at the checkout until the 3 Best Buy employees troubleshooting the transaction were satisfied. Little did I know, I was being charged twice for the same item! Once for my online pre-order through BestBuy.com and again at the store when I was picking up my item! The worst part is that during the confusion during the in-store pickup, the Best Buy staff created a new transaction ticket to complete the checkout. This created a new entry in their system which claimed that I picked up two Xbox One - Day One Editions! I would like to point out that the Day One Edition could only be obtained through the pre-order process, and only one pre-order was allowed per person! (This was Best Buy's Policy) My transaction involved only one pre-order number! (removed per forum guidelines) This makes it impossible to sell me (2) Xbox One - Day One Editions.
On 11/25/13 I received 2 paper documents along with (1) Xbox One - Day One Edition with serial number: (removed per forum guidelines) from the Eden Prairie Store.
1. A Best Buy Pick-up Acknowledgement for $536.36 for order number (removed per forum guidelines). This document did not contain a serial number for the item. The document was printed at 6:31PM.
2. A standard Best Buy receipt for $536.36 printed at 6:35PM. (4 minutes after the first document) This document did contain a serial number for the item: (removed per forum guidelines).
Now for the two charges:
1. The first charge on my card ending in 8754 was on 11/22/13 for $536.36 from BestBuy.com.
2. The second charge on my card ending in 8754 was on 11/26/13 for $536.36 from Best Buy Eden Prairie.
I noticed the additional charge error after I returned the item (that I was charged twice for -Serial Number: (removed per forum guidelines) on 01/02/14. I checked my account to make sure I was refunded and I noticed I was charged twice. At this time I spoke with the Best Buy Customer Service at the Best Buy Eden Prairie Store. They recommended I call the Best Buy number on the receipt to sort it out. I called the number and due to the holiday congestion I was unable to connect with a Best Buy Representative after waiting for an hour. I again contacted the Best Buy Customer Service at the Eden Prairie Store and they recommended I file a claim with my bank.(Wellsfargo)
I filed a claim with WellsFargo ((removed per forum guidelines)) but after 4 weeks the issue did not get resolved.
After the Wellsfargo claim failed I filed two new claim numbers with Best Buy in hopes that working with Best Buy:
1. Best Buy Claim # (removed per forum guidelines)
2. Best Buy Claim # (removed per forum guidelines)
I also printed the following documents on 06/1/14 and presented them to the store manager for review:
-Bank account statement showing the two charges 4 minutes apart.
-A Best Buy Pick-up Acknowledgement
-A standard Best Buy receipt
-The return slip from the return on 01/02/14.
-Screen captures of my email pre-order acknowledgement
-Screen captures of my email pick-up acknowledgment.
After spending 2 hours at the service desk I was denied a refund because Best Buy claimed two Xbox One -Day One Edition's were purchased by me, 4 minutes apart, however, Best Buy could only provide one serial number for the transaction. I stated that the claim could easily be settled if they provided the two serial numbers in their system that were sold to me with my signatures. They could not. It is frusterating as the customer because I know there was only one serial number involved in the transaction.
I then filed a claim with the Better Business Bureau. Best Buy responded that their records show no inventory adjustments therefore they will not issue a refund. To prove that they sold me two xboxs they could simply provide the two serial numbers that they received payment for. Best Buy will not do this because they know they only have proof of one serial number in the transaction.
I consider Best Buy's response unethical. I don't want to believe that they are in the business of stealing but their lack of understanding and willingness to entertain the possibility that they made a mistake is convincing me otherwise. If you can't prove you sold two items, you have no business in charging for two items. I can prove that I have been charged twice in error. I was also disappointed that they did not address the facts in my claim. Best Buy is losing a customer of over 20 years.
Thank you for your time in reading my message.

Hello Consumer777,
I sincerely appreciate the amount of detail you’ve provided in your post. It appears you’ve been dealing with this scenario for quite some time, and I thank you for bringing it to our attention on the forums.
I’ve reviewed your case history with Best Buy in regards to this issue, as well as the details of the Better Business Bureau (BBB) case that was opened. We provided our definitive response to the BBB and Best Buy’s decision on the matter has not changed.
Thank you for sharing your feedback on the forums.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

I've just been charged twice for the same number.

Similar Messages

Maybe you are looking for