I've just found that three movies I've bought from iTunes on on my iPad are not showing up on Apple TV or anywhere other than that iPad. What's up with that and will I lose these films if I reset this iPad?

Thanks. The reason this has become an issue is that I recently bought a new Macbook Air that the iPad is not synced to. The one is was synced to was stolen. If I want to sync this iPad to the new Air, won't it be wiped before I'm able to copy these films or am I wrong about that?

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Hi, I got a virus that does not let me use Safari. I downloaded an av from the app.store but it did not detect anything. I am thinking in formatting the HD. How can I do it and will I lose?

Hi, I got a virus that does not let me use Safari. I downloaded an av from the app.store but it did not detect anything. I am thinking in formatting the HD. How can I do it and will I lose?

1. Force Quit .
    Press command + option + esc keys together at the same time. Wait.
    When Force Quit window appears, select the Safari if not already.
    Press Force Quit button at the bottom of the window.   Wait.
    Safari will quit.
    Relaunch Safari holding the shift key down.
2. Safari > Preferences > Extensions
    Turn those off and try Safari.
3. Safari > Preferences > Privacy > Cookies and other website data:
    Press “Remove all website data” button.
4. If adware is installed without your knowledge,
    download free AdwareMedic by clicking “Download ” from here
    http://www.adwaremedic.com
   Install , open, and run it by clicking “Scan for Adware” button   to remove adware.
   Once done scanning and removing the adware, quit the app by clicking AdMedic in the menubar
    and selecting “Quit AdwareMedic”.

What do you do when your contacts with IPHONES or IPADS are not showing up in blue in IMESSAGE on my IPAD. The are showing up in RED and not allowing me to IMESSAGE them at all.

What do you do when your contacts with IPHONES or IPADS are not showing up in blue in IMESSAGE on my IPAD. The are showing up in RED and not allowing me to IMESSAGE them at all.

It was suggested I move this question to IPhoto or IMovie which I did.
Well moving to a different discussion group did not provide an answer to this question either. But what I finally did was import one batch of photos and videos into IPhoto for a given day at a time. Working with these I could change the date and times in order to get them in the original sequench taken. Then I would create an album with that batch. These would all be on the same day (IMove was closed for this phase). Then I would open IMovie, generate the thumbnails for that album, and select the album I had created. This was necessary because the importing process in IPhoto was using incorrect dates for my video so it was a real struggle finding them in IMove until I developed this approach.
I believe that this whole process was so screwy because I was importing from an external hard drive not a camera. I had these photos on a PC and did not have the original cameras to use to import directly which I am fairly sure would have made this easier!

I have Airport Extreme as the base unit and an Express unit in a room separated by a brick wall to improve signal. Express shows a green light indicating signal but my iPad does not perform well. How can I improve other than hardwire ethernet connection?

I have Airport Extreme as the base unit and an Express unit in a room separated by a brick wall to improve signal. Express shows a green light indicating signal but my iPad does not perform well. How can I improve other than hardwire ethernet connection?

Other suggestions, and more info about the nature of the problem, may be in this Apple tech note.
http://support.apple.com/kb/HT1365
For example, you might find that the brick wall is not the only problem. There may be other devices pumping out enough wireless interference to be making things even worse.
I agree with Bob Timmons that Ethernet is best and most reliable. And that powerline (which I use) is easier and potentially faster than wireless...but only if your power lines do not have electrical devices plugged in which produce electrical noise on the line. Powerline will be slower than Gigabit Ethernet.
Ethernet cable is the only way to ensure that the signal goes directly there in a shielded way for a clear fast signal. Wireless and powerline are much slower because of all the other things the signal has to fight past to get to the other device.

TS3989 my photos that i took on my ipad are not showing up in iphoto or aperture

I have photos that I took on my Ipad that are in photos. They are not showing up in Iphoto or aperure on my Mac? All software is up to date,photostream turned on on mac and ipad....is there something else I need to do?

OK, you'll have to upgrade to iPhoto '11, available in the Mac App Store, in order to get photo stream and shared photo stream on your Mac. After doing so, you'll be able to go to System Preferences>iCloud and check Photo Stream. Then your photo stream photos will appear in iPhoto on your Mac.
As mentioned earlier, photos added to photo stream more than 30 days ago can be added to a shared photo stream (as discussed here: http://help.apple.com/icloud/#mmc0cd7e99), then invite yourself as a subscriber and they will appear in iPhoto as well.
Be sure to check Automatic Import in iPhoto>Preferences>Photo Stream if you want your photo stream photos to automatically be added to your iPhoto library as well.

My Iphone won't sync my CD audio files, after having them on my Iphone for years I updated the other day and they all dissapeared, all that's left is songs bought from Itunes.

I've had an Iphone 4 and I have been listening to hundreds of songs no problem for the past year and a half I've owned it. The other day I decided to sync my Iphone to my laptop to get two songs from a CD. After doing this process and approaching it like I usually would (without causing any problems) I checked my Iphone to see if the two songs had downloaded after the sync. I discovered that my Iphone had lost every audio file that was not bought from the Itunes store leaving me with a sliver of songs to listen to. I immediatly checked my laptop (a Windows device) to see if my music was still there, thankfully it's all on my laptop and the songs play without a problem. So I attempted to sync the songs to my iphone several times, but the CD songs would simply not sync (When syncing your Iphone it consists of 5 steps, the progress bar skips steps 3-4, those are the steps when your music syncs). I'm not an idiot, I checked the small details (checking all albums and songs I wanted and checking the 'entire music library' option) as well I checked the big details (making sure my phone and Itunes were up to date, changing the USB to Iphone wire with another just like it). After a couple of hours of tinkering with different ways to sync I was stumped so I decided to restore my Iphone to factory settings. After doing that and setting up my Iphone newly I still could not download those CD files from Itunes to my Iphone. I called apple support and they recommended that I uninstall Itunes and re-install it. Again no success, all my music is still on my laptop working fine, but I can't seem to sync my CD songs from itunes to my Iphone. If anybody has any info please help. -A college student who needs something to listen to everyday on the hour long bus

Amazing steps you've done so far! The great news is this is very unlikely an issue with your iPhone.
I've run into a similar issue lately as well. I narrowed it down to one song that was causing 30 songs not to sync. I removed the song from the sync list (unchecked it) and all 29 songs were able to sync.
You may be running into a similar issue. This may be a problem with this version of iTunes, an issue with one song or a group of songs; hard to know for sure. It's important to narrow down and isolate the cause. Most imporantly get that music back on there!
The way to narrow down the casue add just a few songs at a time (even 1, just to get that first sync finished). Manually syncing is what you'll need here.
Plug in your iPhone, on the Summary screen (shows a picture of your iPhone, the iOS version, Restore iPhone....; etc). Under the Options area at the bottom choose to Manually Manage Videos and Music then choose Apply in the lower right. The music that's on your iPhone now should be removed from your iPhone now. You're now able to sync music manually.
The link below explains how to drag the songs from the iTunes library on the computer on to your iPhone which will start the sync. Add just one song just to see if you can get 1 of those hundreds of songs on there. If you can, awesome! Keep adding until you find the song or group of songs that are causing this issue.
http://support.apple.com/kb/HT1535
Please let me know how things are going.
Cheers!

One of my team members has access the other one doesn't what's up with that. Both are on the same payment account.

I have updated my payment information and all other team members can access all the CC apps and services but only one team member can't. What do I need to do?

Thanks for your fast reply. Since I posted I've been looking at old posts under the tag "sorting_albums" and found a very detailed explaination from "turingtest2" which includes your solution along with other great info. Only trouble is it looks like there's a bunch of editing work I have to do. Before the recent download I had gone through my 500 albums and had everything sorting the way I wanted it. Looks like I have to do it again. Thanks Apple!

Why do the movies i have bought from itunes store the sound cuts out and glitches?

The sound cuts out of the movies I have bought. Can anyone tell me why?

You can't. Sorry. Encrypted movies in no way can be played back thru the VGA adapter.
You could do the following:
- get the Apple TV and stream the video to it. If you only have VGA input in your protector, get a HDMI -> VGA converter box. I use the one at http://www.dealextreme.com/p/hdmi-to-vga-video-converter-71816 for this purpose. It's pretty cool for the price - nevertheless, there're better models for more money; let me know if you need further recommendations on them. (Note that I haven't tested this unit with a direct HDMI output from the iPad yet. Will do it soon.)
- if the projector does have HDMI input, test it with the HDMI adapter. Hope the projector supports HDCP.

Some movies I've bought from ITunes on my IMac didn't transfer to my IPhone and IPad

I've bought several movies on ITunes store with the same user and when I Sync my PC with my IPhone and IPad some movies didn't transfer to my devices. Y have checked if my devices has space or if i select the specific movies to be transfer

same here...
i have movies purchased from iTunes and movies converted from youtube and movies converted from other sources. i managed to get somemusic ripped youtube video movies downloaded. but now when i try to change the selection and include other movies including the ones purchased. nothing happens. i select them from the movie list then sync. the update and sync starts then it checks the apps purchased, then it just stops. no errors and no update of movies. it still has the movies i downloaded from months ago. i cant seem to change them at all. even when i select remove all movies. they remain there.
im confused.
i have the latest version of iTunes and Mac OS Lion 10.7.4

My iPod nano and iPad are not showing on iTunes

Hi, I have an iPod nano 6g and an iPad that were working just finr a couple of days ago. Now my iTuns is not recognizing either of them ! I tried every solution possible in the Support section but nothing worked.
The thing I noticed while trying to fix this issue is that the "Apple Mobile Device Driver" in the Device Manager has a yellow triangle next to it. In this mode almost nothing happens when I plug in the iPod besides the ring tone, it does not appear neither in the iTunes nor in My computer. And nothing happens in my iPod itself as it doesn't show the "connecting" screen
When I choose "Update the driver" and I let it update automatically, it's title change from "Apple Mobile Device Driver" to "USB Mass Storage Device" and it will show a yellow mark too as soon as I oppen the iTunes. The iPod starts showing in My computer and the "connecting" screen appears in the iPod but my iTunes shows me this message:
And then automatically the "disconnecting" screen shows on my iPod.
When trying to change back to "Apple Mobile Device Driver" my windows tells that the driver is not digitally signed.
But even if I chose it it will go back to the state where my iPod will not show on my computer
The iPad however is not showing any sign of activity whatsoever, its almost like I didn't plug anything if not for the ring tone. It doesn't even show up on the Device manager !
I tried compleately removing then reinstalling iTunes several time but it didn't solve the issue. I Also tried dissabling all other programes to look for conflicts but that didn't help either :l

I tried every solution possible in the Support section but nothing worked.
Including the following?
iPod: Does not appear in Windows or iTunes and Device Manager is empty
iPod not recognized in 'My Computer' and in iTunes for Windows
Your iPad questions should posted in the iPad forums.

My movies which were bought from iTunes play way too dark in iTunes.

My movies play way too dark in iTunes. This is only the case when I connect my Mac Mini to my TV through HDMI. What's strange is that when the subtitles in the movies come up the picture goes to the correct brightness. Normally, however it is different to see most of the scene when it is a night shot or a dark scene. The brightness on the TV does not seem to affect it, I believe this is a software issue. Are there any controls for picture quality that I am missing?

You device has limited capacity.
If you have toooooooo many movies, that occupy toooooo much space, you will not be able to add any movies oor music without deleting something else.

HT3819 i have home sharing turned on but all of my movies in my pc library are not showing up on apple tv

home sharing is turned on in my pc but apple tv does not show my entire movie library.
please help

Where are you trying to access them? Make sure you are going to the Computers icon. Also make sure to check under Movies and Home Movies.
Make sure they are all compatible.
H.264 video up to 1080p, 30 frames per second, High or Main Profile level 4.0 or lower, Baseline profile level 3.0 or lower with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4 and .mov file formats
MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4 and .mov file formats
Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format

It shows nothing other than white screen, what's wrong with my ipod nano.

my ipod nano shows white screen when it's turning on and could not be turn off, it do not respond to any button i press. there is not sign of battery charging as well when i connected it to the USB port. what's wrong with it?

iTunes & iPod Hints & Tips
iPod Nano 5th Gen. User Manual
Call iPod tech support.

Two iPod touch devices sharing an Apple ID. Can I create a new ID for one of them, and will I lose everything if I do?

My three young sons pooled their money and bought an iPod touch a few years ago. The oldest decided he wanted his own. We bought him one for Christmas last year, and I set it up using the same Apple ID. My oldest son downloaded some games but soon found whenever his brothers played the same games, the progress and changes were transferred to his device and vice versa. Is there a way to create a new Apple ID for the old device? If I am able to do that, will the younger kids lose all their pictures and videos? I am not concerned about them losing games or music. They have very little paid content on their iPod, but the older one has hit the age where he wants to start downloading music and better apps. Thank you for any help!!

It the devices have iOS 8 then use Family Sharing
http://www.apple.com/ios/ios8/family-sharing/
Family Sharing and Apple IDs for kids - Apple Support
Not that yo have to be at least 13 for a regular ID
Changing the ID does not erase any Data from the device
CHANGE ID
The ID is used in the following locations and you have to change them.
Settings>Messages>Send and Receive
Settings>FaceTime
Settings>GameCenter
Settings>iCloud
and Settings>iTunes and App store
You have to sign out of ID (for iCloud you delete the iCloud account from the iPod) and sign in with other ID.
Note the following are resolved if you use Family Sharing (iOS 8 and later):
- Apps are locked to the account that purchased them.
- To update apps you have to sign into the account that purchased the apps. If you have apps that need updating purchased from more than one account you have to update them one at a time until the remaining apps were purchased from one account.
If the iPod has iOS 7 or later then you have the enter the password for Apple ID presently sign in Settings>iCloud.
Also, a Restriction can be set (Settings>General>Restrictions) the prevents changing accounts

HT3702 There are charges to my credit card from itunes that are not showing in my purchase history. How do i find out what they are?

Having trouble identifying charges to my credit card bill. The charges can not be found in my purchase history.

You haven't got any auto-renewing subscriptions (I'm not sure if they show on the purchase history or not, I don't have any so I can't check) - there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098
And have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If you still can't find them, and your card isn't or hasn't been linked to any other accounts, then you may want to contact your card issue. You can also try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I've just found that three movies I've bought from iTunes on on my iPad are not showing up on Apple TV or anywhere other than that iPad. What's up with that and will I lose these films if I reset this iPad?

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