***! I've just gone through instructions given by Apple support on attempting to fix a mic problem on video. I went through steps suggested by tech support. They neglected one critical step. Everything has been lost since itunes auto synced to the phone.

I had a problem with the mic not working on video. Common problem. I went through the steps recommended by the tech advisor. Which included backup the phone to iTunes (OK), restore as new iPhone (OK), Phone then asked me to go through a few steps as per a new phone (OK), iTunes IMMEDIATELY SYNCED iTunes to the new phone (NOT OK!!!!!), I lost everything!!!! Valuable irretrievable photos, contacts the works. I WILL NEVER BUY ANOTHER IPHONE!!!!! THIS IS UNBELIEVABLE. AND ON TOP OF THAT THE VID MIC STILL DOESN'T WORK!!!!

And by the way in case something thinks I'm a total idiot! Auto sync had been previously disabled. iTunes re-enabled it on its own. Well done R and D You've really screwed this one and it's going on social media big time. Stay away from iPhones and iTunes if you have one.

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