I've lost 10Mb off my speed in the last few weeks.

When I upgraded my Infinity to 75Mb I was achieving pretty much nominal bandwidth for several months.
Recently, thouggh, it has dropped from 75Mb to more like 64Mb - as can be seen from the image.
Nothing about my set-up at home has changed over this period, so I can only assume that some setting has changed at BT's end.
Is there any way this can be remedied, please? Thanks in advance for any help that may be offered.
Solved!
Go to Solution.

Thanks for the info - much appreciated!
I know that 64Mbps is still a good speed, but I can't help feeling I'm not realising my full potential on my line, especially considering that I was at 75Mbps for months prior to the speed reduction. I could understand it more if this was a few days into my connection being established, but it isn't.
OK - so I suppose there's nothing else I can do, such as resetting my IP Profile via BT and seeing if the speeds hold?

Similar Messages

Very slow internet speed for the last few days

I don't know what happened but I'm experiencing low speeds when browsing the internet, to navigate this page it took me ages , this is my line status, anything wrong with it?
ADSL line status<script type="text/javascript"></script>
Connection information<script type="text/javascript"></script>
Line state
Connected
Connection time
0 days, 1:24:31
Downstream
575 Kbps
Upstream
828 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
35.5 dB / 9.6 dB
Line attenuation (Down/Up)
17.5 dB / 9.6 dB
Output power (Down/Up)
19.2 dBm / 12.4 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 44
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 721
Error Seconds (Local)
0

my speed keeps going down.
I had to swap my v2 hub to my old v1 hub because I've noticed the v2 keeps rebooting itself for no reason and it's really frustrating if I need to keep it on all the time as advised to get better profile
my questions are:
Why my old hub is more stable than the new one?
why my speed keeps dropping when my line is capable of 20mb and I achieved it after the engineer's visit last week but a couple of days after started to go down?
isn't it my upload speed to low?
this are my statistics:
Uptime:
0 days, 0:38:47
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
1,106 / 6,654
Data Transferred (Sent/Received) [MB/MB]:
9.08 / 55.28
Output Power (Up/Down) [dBm]:
12.5 / 20.0
Line Attenuation (Up/Down) [dB]:
9.0 / 21.5
SN Margin (Up/Down) [dB]:
5.5 / 27.0
Vendor ID (Local/Remote):
TMMB / TSTC
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 0
HEC Errors (Up/Down):
0 / 0
Line Profile:
Fast
this morning the speedtester said my Ip profile was 5500, a couple days ago was 13000, before that 19000
this is my last speedtest http://www.speedtest.net/result/955401239.png

The last few weeks everything I print off a web page prints so small that I can barely read it. It used to print pages fine until 2 - 3 weeks ago when I upgraded Firefox. The same page prints fine in Internet Explorer.

This started after I upgraded Firefox to the last version before 8.0.

This has happened for me as well. When I checked the settings (File > Page Setup > "Format & Options": Scale ), the Scale value was 40%. I changed it to 100%.
Today, I realized that the Scale option in Print Preview also sets the Scale value in the Page Setup. My expectation was that it was a temporary setting for a specific print request, however, it is a sticky setting.

BT Infinity 2 dropped over 25% speed last few week...

Got BT Infinity 2 in Dec 2013 (been with BT since 2000 always had my landline & internet with them). 80 Mb Down 19 mb Up very happy with it as I also got download speeds up to 100Mb. However, in the new year it has gradually gotten very slow especialy in the last 2 weeks or so.
For the last week it has been around 59-61Mb Down & 12-17 Mb up. Massive drop from new. Nothing has changed in my home or on my PC. I connect via wired ethernet to the BT Home Hub 5. I was doing the speed tests every few weeks & always got 74-5 Down & 18-19 Mb Up until the last few weeks. I first noticed this when downoading a game I bought from Steam about 3 weeks ago I just put it down to congestion but then started to notice other things being very slow to download & several websites also slow to browse. In the last 2 weeks I have noticed this a lot.
Today I raised a call with BT support gave them all the info here they just gave me a generic reply saying 50-60% of what they advertise is not enough to investigate further (despite it being sold to me as up to 76Mb as I live within 1.5 miles of my local exchange in West London).
I have tried powering the HH5 down then rebooting it & or hitting the reset button on it but it makes no difference (I only did this twice over 2 weeks as I know all about what happens if you do this too often BT interpret it as a line fault & drop the speed further).
Is there anything else I can do as clearly its getting worse I do not think its just a case of I should accept what I have been told as you can see from the logs its a pretty stabe line. I have pasted some logs below thanks in advance for any advice/help offered.
1. Product name:
BT Home Hub
2. Serial number:
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 05/01/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
2 days, 12:26:17
6. Data rate:
18163 / 63215
7. Maximum data rate:
18225 / 63370
8. Noise margin:
6.1 / 6.6
9. Line attenuation:
0.0 / 15.9
10. Signal attenuation:
0.0 / 16.0
11. Data sent/received:
1.6 GB / 963.2 MB
Time and date Message
14:53:55, 02 Mar.
(1130796.980000) Reset button pressed. BT Home Hub is going to reboot!
16:23:18, 27 Jan.
(1079595.050000) WPS button pressed
05:17:26, 12 Jan.
(450840.230000) WPS button pressed
00:07:23, 07 Jan.
( 246.990000) WPS button pressed
13:01:36, 23 Dec.
( 1166.350000) WPS button pressed
13:01:33, 23 Dec.
( 1163.400000) WPS button pressed
12:55:19, 23 Dec.
( 789.400000) Reset button pressed
12:55:18, 23 Dec.
( 788.550000) Reset button pressed
Recorded events
Time and date Message
09:57:56, 03 Mar.
( 16.560000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
14:54:42, 02 Mar.
( 15.500000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
12:47:09, 17 Feb.
( 16.400000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
05:49:37, 12 Feb.
( 15.490000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
05:34:14, 29 Jan.
( 15.440000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
04:29:53, 15 Jan.
( 15.300000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
01:28:57, 15 Jan.
( 15.490000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
00:18:02, 15 Jan.
( 15.420000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
19:33:21, 06 Jan.
( 15.370000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
03:01:35, 06 Jan.
( 15.900000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
12:42:22, 23 Dec.
( 11.890000) Booting firmware 4.7.5.1.83.8.173.1.4 (Type A)
00:00:12, 01 Jan.
( 11.860000) Booting firmware 4.7.5.1.83.8.173.1.4 (Type A)
Recorded events
Time and date Message
09:58:13, 03 Mar.
( 33.850000) The system is UP!
14:55:08, 02 Mar.
STP Alert: Port eth0 leaving blocking state.
14:55:00, 02 Mar.
( 33.100000) The system is UP!
14:53:55, 02 Mar.
(1130796.980000) The system is going DOWN for reboot.
12:47:27, 17 Feb.
( 34.540000) The system is UP!
05:50:04, 12 Feb.
STP Alert: Port eth0 leaving blocking state.
05:49:55, 12 Feb.
( 33.380000) The system is UP!
05:48:50, 12 Feb.
(1210463.570000) The system is going DOWN for reboot.
05:48:50, 12 Feb.
(1210463.570000) OpenRG is going for reboot by IPC command
05:48:45, 12 Feb.
(1210458.570000) OpenRG will go down for reboot in 5 seconds
05:34:32, 29 Jan.
( 33.110000) The system is UP!
05:33:29, 29 Jan.
(1213402.130000) The system is going DOWN for reboot.
05:33:29, 29 Jan.
(1213402.130000) OpenRG is going for reboot by IPC command
05:33:24, 29 Jan.
(1213397.130000) OpenRG will go down for reboot in 5 seconds
04:30:10, 15 Jan.
( 32.810000) The system is UP!
04:29:08, 15 Jan.
(10827.150000) The system is going DOWN for reboot.
04:29:08, 15 Jan.
(10827.150000) OpenRG is going for reboot by IPC command
04:29:03, 15 Jan.
(10822.150000) OpenRG will go down for reboot in 5 seconds
01:29:15, 15 Jan.
( 33.410000) The system is UP!
01:28:12, 15 Jan.
( 4226.050000) The system is going DOWN for reboot.
01:28:12, 15 Jan.
( 4226.050000) OpenRG is going for reboot by IPC command
01:28:07, 15 Jan.
( 4221.050000) OpenRG will go down for reboot in 5 seconds
00:18:20, 15 Jan.
( 33.330000) The system is UP!
00:17:15, 15 Jan.
(692024.610000) The system is going DOWN for reboot.
00:17:15, 15 Jan.
(692024.610000) OpenRG is going for reboot by IPC command
00:17:10, 15 Jan.
(692019.610000) OpenRG will go down for reboot in 5 seconds
00:03:51, 07 Jan.
( 34.470000) The system is UP!
19:33:38, 06 Jan.
( 32.670000) The system is UP!
03:01:53, 06 Jan.
( 33.590000) The system is UP!
03:00:49, 06 Jan.
(1174692.790000) The system is going DOWN for reboot.
12:42:40, 23 Dec.
( 30.050000) The system is UP!
00:00:32, 01 Jan.
( 32.420000) The system is UP!
Solved!
Go to Solution.

Just another update I have now asked BT to rest my IP profile. I am convinced there is something wrong with mine:
1: 2 weeks ago the speed started to get worse.
2: 1 week ago I reset the HH5 back to factory defaults.
3: Nothing has changed speed wise in the last week.
My current profile is: 63/18 (it was 80/20 for the first 2 months).
I can download up to 70Mb from Steam or Origin despite my IP profile being locked to 63 Mb right now. For the 1st 2 months I could download @ 95-100Mb.
I think the IP profile is locked as my line has always been stable.
If BT India are not prepared to reset my IP profile I take this to the CEO of BT next that seems to be the only way to sort this out!

My Macbook Pro is about 4 to 5 years old. I've noticed the last few months that speed was becoming much slower. It slowed to a crawl last week and won't even turn on now. Where do I take this to near Jackson, Michigan for service?.

My Macbook Pro is about 4 to 5 years old. I've noticed the last few months that speed was becoming much slower. It slowed to a crawl last week and won't even turn on now. Where can I take my Macbook Pro for service near Jackson, Michigan?.

Things You Can Do To Keep Your Computer From Slowing Down
If your computer seems to be running slower here are some things you can do:
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Repair the Hard Drive - Lion
Boot from your Lion Recovery HD. When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
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When you install any new system software or updates be sure to repair the hard drive and permissions beforehand.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Data Backup
3. Deja Vu
4. SuperDuper!
5. SyncTwoFolders
6. Synk Pro
7. Synk Standard
8. Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time, then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
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- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
Try the following to rule out a software problem
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Apple Retail Store - Genius Bar
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Apple - iPod Repair price
A third-party place like the following will replace the jack for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself

I have lost some of my bookshelfs after the last update!

I have lost some of my bookshelfs after the last update and cannot create a new one. How can I fix it? I don't have them on my PC so I can't synchronize them. What can I do? Pretty dissapointed right now!

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I have a 1st Gen, MacBook Pro from 2006. For the last few years I've had to us my power adaptor as my battery no longer works. Now my power adaptor looks like it's coming to an end. Even though it's securely fitted, it often switches off.

I have a 1st Gen, MacBook Pro from 2006. For the last few years I've had to us my power adaptor as my battery no longer works, and shuts down after 30 seconds it. Now my power adaptor looks like it's coming to an end. Even though it's securely fitted, it often switches off.
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OWC has batteries for 1,1 generation MacBook Pros and they ship internationally - http://eshop.macsales.com/.
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Welcome to the Apple Community.
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Over the last few wks, i have lost several important file. Even the support team has not been able to recover them. Pls offer advice. I use microsoft office on my macbook pro, which is less than a year old.ce.

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pklfromarlington wrote:
Bob, Hate to steal your thunder but am hooked to an external hard drive using Time Machine and er information is where it shoudl be. Yes, I have combed the files, used Finder and any other tools I know.
You did not steal my thunder. You asked for advice, I provided advice. I assumed that since you nor the "support team" could find your files that you did not have any backup. You should have told us you do regular backups. We have no way to know otherwise unless you tell us.

I changed my ID due to an email accessibility issue and I lost access to all my purchased music for the last few years. Been browsing through the support area and it seems like everyone is saying I will have to rebuy everything. Is this really true?

I changed my ID due to an email accessibility issue and I lost access to all my purchased music for the last few years. Been browsing through the support area and it seems like everyone is saying I will have to rebuy everything. Is this really true?
Apple has to be more user friendly than to let something like this happen, right?

Did you change the ID, or did you create a new Apple ID? If you had simply changed the ID then what I suggested above should work as the ID itself is the same (even though the name of the ID - the address - has changed).
However if you created a new ID, logged in with that, and purchased items on it, then you have two separate IDs each with purchased associated with them. You say that you can't log in to the original account with the 'alternate' email - have you tried logging in with the original email address? It doesn't matter if it doesn't actually work to receive mail, as far as logging in is concerned it's just a text string.

Runninig 10.6.8 on new iMac. The last wo weeks I keep loosing internet and have to turn airport off and on to restore service. It is not the router as my two laptops do not have this problem. I read that in 2008 MMP's had a similar issue.Any thoughts?

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Go to /Library/Preferences/System Configuration
Move all the files from the System Configuration folder to the Trash.
Restart your Mac. See if that made a difference.

HT1349 I have tried to restore from an iCloud back up over 4 times on 3 different wifi networks. For hrs, I am waiting only to be told at the last few minutes, Internet connection was lost. This *****. What can I do?

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Connect your iPhone to Computer. On iTunes left Pane, under "Devices" right mouse click iPhone and select "Restore from Backup..." then select one of the three backup (Date and Time)

IE cuts the last few seconds off my FLV videos

I have FLV (audio & video) clips on my website that
automatically play, then automatically take you to the next
scene...
work fine in Firefox, but not in IE...IE seems to cut off the
last few seconds before going to the next scene....anyone know
why?...there's also random audio "pops" only in IE....it's like IE
can't keep up with the frame rate or something?!?
(My FLV clips are not embedded in the SWF, but set up as
progressive in the same root directory on the same web server.)
check it out:
(2 clips: - "intro" & then click on any section and
there's another "4-second" clip)
http://mikepentaproductions.com/
any feedback would be greatly appreciated...this is my first
website and I can't believe how many issues I've been having,
trying to please both IE and Firefox...it's a conspiracy, I tell
ya!!
thanks for your time
-Mike P.

encourage the use of firefox
https://www.google.com/adsense/referrals

We lost access to are computers in the last two month and we want to know how to deauthorize two computers from the itunes account can you please help us?

We lost access to are computers in the last two months and we want to know how to deauthorize two computers from the ituns account can you please help me please?

If you don't have access to the computers to manually deauthorize them (they were sold, stolen, etc), then you have to log into your account, deauthorize all computers, and then re-authorize the machine(s) that you want to have access. This page explains how.

I've lost 10Mb off my speed in the last few weeks.

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