I've never had problems paying online before-

It charged me, but I still cannot use my phone?!

    Hello KLynneW! I would like to help you get your service up and running, but need additional details. First, when you made your payment, was it for prepaid or postpaid services? If postpaid, did you make a partial or full payment? If postpaid, was the service suspended for payment concerns before you processed the payment? Please let me know. Thanks!
Dion M.
VZW Support
Follow us on Twitter www.twitter.com/vzwsupport

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