I've preordered an album and one of the songs released from that album hasn't downloaded
I pre-ordered Katy Perry's Prism and dark horse was released from it but it hasn't downloaded into my itunes library. WHen I view the album/song in the iTunes store it's labeled as purchased and doesn't show a link to downlad.
I had this problem too, so I just went into my account and cancelled the pre-order. It took an hour or so to update but I was then just able to go in and buy the track normally.
Hope this helps
Similar Messages
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I preordered One Direction's album a few weeks ago, and one of the songs became available. It didn't go into my library or purchased list, and it says 'purchased'.
This is actually a really common problem with pre-orders right now, seems to be on Apple's end. Songs won't be added to users' libraries as they become available... for instance I pre-ordered the new Foo Fighters album and each time a new song has been released from it I've eventually been forced to cancel my pre-order and start it again because those songs not only WON'T auto-download, but they don't even appear in the purchased section in iTunes. They only show as having been "pre-ordered" in the album page on iTunes, with no way to actually download them... and the user isn't even charged for the new song, so it's as if the pre-order is frozen. This has happened for SEVERAL pre-orders I've had in the last few months, to the point where I'm hesitant to ever pre-order again, as it literally serves no purpose. Two times now I've had the entire album become available, only to NOT download or be added to my library in any way. I ended up (as I said before) canceling my order and starting over. It's really a pain.
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I purchased an album on iTunes on my computer, and one of the songs will not play. Itunes says that I need to authorize my computer to play it, but it is authorized. What do i do?
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us -
Just bought a new album and one of the songs won't play, how do I get it to play?
Just bought a new album and one of the songs won't play, how do I get it to play?
What do you mean by "won't play"?
Try deleting the song and downloading it again from the iTunes Store. -
I have downloaded an album and one of the songs quit after 15 secs, any ideas
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete track from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
TS1424 I downloaded a album and one of the songs plays for 10 seconds then skips to the next song
I downloaded a album and one of the songs plays for 10 seconds then skips to the next song
Music purchased and downloaded from iTunes will not play in the Windows Media Player.
Try re downloading the album >
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I bought an album from itunes and one of the songs did not download completely. It shows in the player that it is 3:17 but only plays for 40 secs. How can i get the entire song back?
I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.) -
I downloaded an album and one of the songs did not come through very well and will only play 1 min on my itunes and ipod. I can only download the song again by downloading the whole album. what do I do?
I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.) -
I purchased and downloaded an album, and one of the songs downloaded incomplete. How do I re-download the song? It shows as "downloaded" in my purchase history
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item. -
I bought an album and one of the songs doesn't work
I just bought drakes new album and one of the songs only plays the first verse, until like 1:20, then it goes to the next song. What can i do?
Delete the track from the iTunes library, allowing iTunes to move the track file to the Trash. Then download the track again from the iTunes Store via this procedure:
http://support.apple.com/kb/ht2519
That fixes the problem for many people. If problems with the track persist, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards. -
I bought an album recently and one of the songs that got downloaded doesnt play all the way, it only plays the first 3 seconds. But I havent fully downloaded the album on my itunes, does that have something to do with it? Anyway I can fix that without paying the song over.
Sounds like a corrupt / damaged download
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases > http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service > Apple Support iTunes Store Contact Us -
I just bought a brand new album and one of the songs on the album isn't there?
Delete the track from the iTunes library, allowing iTunes to move the track file to the Trash. Then download the track again from the iTunes Store via this procedure:
http://support.apple.com/kb/ht2519
That fixes the problem for many people. If problems with the track persist, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards. -
I bought an album and one of the songs won't download. It says that the file may be corrupt and to 'check available downloads' from the store menu.
Hi Stimulator7
You may find some helpful information in the following link:
http://www.apple.com/support/itunes/store/lostmusic/
If not use the contact us link at the bottom of the page.
Hope this helps
J.C -
I bought an album and one of the songs wouldn't play I need help
I bought an album on iTunes and one of the songs won't play
Delete the track from the iTunes library, allowing iTunes to move the track file to the Trash. Then download the track again from the iTunes Store via this procedure:
http://support.apple.com/kb/ht2519
That fixes the problem for many people. If problems with the track persist, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards. -
I purchases a cd on iTunes and one of the songs shows that it is downloaded but it will not play. The rest of the songs play but this one song doesn't and it looks like it is downloaded completely. What do I do?
Delete and redownload it if doing so is free in your country.
(85407)
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