I've purchased a film but it won't play on my iPad, how can I watch it?

Try a reset: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

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I purchased a film but it won't play because iTunes says I need to authorize the computer, but when I do that it says the computer is already authorized. Huh - some system. Any ideas?

I purchased a film but it won't play because iTunes says I need to authorize the computer, but when I do that it says the computer is already authorized. Huh - some system. Any ideas?
Using Windows 7

Hey Louni,
Thanks for the question. I understand you are having issues with Authorizing your computer to play content. The following articles may help to resolve this issue:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/TS1277
Thanks,
Matt M.

I recently purchased QuickTime 7 Pro to convert avi files to mov files for editing on Imovie. However, QuickTime won't play the files. How can I get them to play and how can I convert them to mov files?

I recently purchased QuickTime 7 Pro to convert avi files to mov files for editing on Imovie. However, QuickTime won't play the files. How can I get them to play and how can I convert them to mov files?

I recently purchased QuickTime 7 Pro to convert avi files to mov files for editing on Imovie. However, QuickTime won't play the files. How can I get them to play and how can I convert them to mov files?
Both the AVI and the MOV file extensions refer to the file container and not the compressed data the file contains. Both are generic file containers in that each may contain any valid combination of audio and/or video data that is compatible with the codec component configuration of the system on which the file was created. On the other hand, whether a file is playback compatible, conversion compatible, and/or edit compatible depends on the data actually contained in the file container. So, you are basically dealing with two separate issues here—the container and what is inside it.
Basically, if you want to make your files ediit compatible with iMovie, you must change your file container to one that is acceptable to iMovie and convert the data to edit compatible audio and/or video compression formats as may be necessary. The best approach is to determine what codecs were actually used to create the original AVI files and add them to your system if possible. In most cases a codec package like Perian can be added to your system's codec component configuration to may the AVI file playable. Once they are playable, in the QT 7 app then they can be chnged or converted to file types and compression formats that can be edited in iMovie. (While Perian handles most codecs commonly used to create AVI files, it does not handle all possibilities and, while the Perian codec package still works under cureent Mac OS versions, its development group has decided to drop further development/support of the package.)
Background: AVI is a file container originally developed by Microsoft back in 1992 but for which official support was discontinued about 11 years. Despite its limitations, Windows users still tend to use this file based on its open source ease of use and generic nature, thus, making its use so popular that most users are unwilling to switch to more modern but less generic file types. Since some AVI legacy compression formats have never been transcoded for the Mac or use beyond OS 9 or OS X PPC platforms, it is often important to know what specific compression formats are contained in the AVI file to know which codecs to add to your system and which not to add in order to avoid possible codec conflicts.
You can use many different converters to convert AVI files to iMovie edit compatible files. Most third-party apps contain their own buit-in codecs which do not relay on the Mac codec component configuration. Free ones, like HandBrake, usually have limited conversion capabilities while those that have more varied outputs are usually commercial in nature and will cost you additional cash. QT 7 Pro or the free MPEG Streamclip app allow you to access you own system's component configuration and use any available codec component like DV, AIC, MPEG-4, H.264, Photo JPEG, etc.—all of which are iMovie compatible for editing purposes—but only after making the AVI file QT 7 player compatible.
In order to determine what compression formats wewre used in your AVI files you can
1) Try checking the Finder "Info" window,
2) Use the "Inspector", "Media Info", or "Properties" window of any player app that will open the file, or
3) Use a general media utility app like "MediaInfo" to read the file characteristics.

I cannot import music I bought from another site into iTunes. The files are there but they won't import into Itunes. How can I fix this? Thanks!

I cannot import music I bought from another site into iTunes. The files are there but they won't import into Itunes. How can I fix this? Thanks

What format are they in?
What happens when you try?
Have you tried placing a copy in the Automatically add to iTunes folder?
tt2

HT4436 I have a laptop Mac and an IPad, and would like to transfer pictures, videos, etc from the ipad to the Mac but not from the Mac to the IPad, how can I set up the iCloud in both devises to do so?

I have a laptop Mac and an Ipad, and would like to transfer pictures, videos, etc from the ipad to the Mac but not from the Mac to the Ipad, how can I set up the iCloud in both devises to do so?

Welcome to the Apple Community.
Your best method would be to connect via USB and transfer that way, since videos are not transferred using photostream.
However you can stop photos on your mac being added to photostream in the iPhoto preferences > photostream by unchecking the automatic upload box.

Bought audiobook, plays on computer,but not on my touch.It shows it in audiobooks but it won't play.any suggestions on how to fix this? Thanks!

Bought audiobook in iTunes store, can play it on my computer, but not my touch. It shows up in my audio book file under music but it won't play. Any suggestions on how to fix this? (I tried making it into a playlist but when I synced it, it don't show up on the Touch)

I could not find an option to "report a problem".
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

I downloaded a song from iTunes but it won't play on my iPad

Hi, I purchased a single on iTunes, downloaded it directly onto my iPad, played it twice but now it won't play anymore! I synced with my pc and it plays on there fine. Does anyone know how I fix this bar paying for another download? Thanks

Try a reset: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

HT4743 I have purchased a tv show from iTunes and downloaded it , but once downloaded cannot find it on my iPad how can I watch it ?

I purchased a tv programme downloaded it and it finished but I cannot find it on my iPad anywhere and says download again how do I watch it ?

Welcome to the Apple Community.
Try videos > TV shows.
If it isn't there...
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.

I have about 5 purchased movies through itunes that won't play because something is "missing" can anyone help

I have 5 purchaced movies through itunes that won't play because they say something is "missing", can anyone help\

Hi Sophie ,
I would request you to please unistall Acrobat with the help of cleaner tool .Here is the link for the same.
http://labs.adobe.com/downloads/acrobatcleaner.html
Then try installing back again .Refer to the following link download Acrobat X pro .
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Let us know how it goes .
Regards
Sukrit Dhingra

HT1212 I was given an ipod and it has been disabled and I have tried to hook it up to itunes but it won't sync....how can I reset the whole thing so I can use it?

I was given an ipod and it has been disabled and I have tried to hook it up to itunes and it won't sync

Restore, if iTunes will let you. Everything except the password will be restored. Connect via cable to the computer that you use for sync. Be forewarned that it takes a long time. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here.

HT201303 i have a new computer and i tried to down load my i pod on it but it won't recagonize my new computer. how can i gt this commputer linkd to my account??

hello I have new computer and i tried to download my ivpod but the computer doesn't recagnize my new computer??

Open iTunes on new computer. Download iTunes first if necessary.
In the menu bar (top of screen) click on store > Sign in
this should allow you access to your content but you may need to
open itunes click on Store > authorize this computer

My iTunes library won't play most songs, why, & how can I get them back?

I've had these songs on my library for ages, there has been no problem, then the next day... BAM! They don't play. I click on the 'Play Album' button, or the song title and NOTHING happens, the bar doesn't even some up at the top! It's as if I didn't even click on it... But I did.
I've tried deleting them from the library them adding them again... But then they don't even show up at all. However, they do play on Windows Media Player.
Can anybody help me with this? I'm so annoyed, and I think I might cry.

Welcome to AD!
Do the songs have exclamation points to the left of them?
Are they on an external hard drive?
Did you install some other software recently? Take a Windows update? A security software update?
+there has been no problem, then the next day... BAM!+
With computers, if something works one day and then not the next, we need to know what has changed. SOMETHING changed.
One quick thing to try is restart your PC. Don't laugh, that's fixed many a ghost in the machine.

My nano won't play .GIF files! How can i fix this?

My iPod Nano displays all of the supported picture files except for the .GIF's
Is there something I must do to enable the viewing of a .GIF file or does it just not support it? (although everywhere I've looked it sais it is)
I have a Black 4GB iPod Nano, connected to a Windows XP with iTunes 6.0
Please Help!!!
iPod Nano 4 GB Windows XP

Thank you Kyn.
yes its an animated GIF
the GIF shows up as a regular picture, but no animation occurs.
By your post, I'm assuming the iPod does not play GIFS, but lets you just look at it as a regular picture?

I have downloaded a film that appears in my iTunes library, but it won't play. What can I do?

I have downloaded a film into my iTunes library which appears but it won't play. Essentially, when I click to start the film I just get a black movie screen with the control console, but no film. What can I do as I don't want to delete it and download it again at additional cost?
Thanks in advance.

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

I purchased a song on itunes and when I play it, it says my computer is not authorized. A window pops to authorize my computer so I type in my account info and hit authorize. After that a window pops up saying it is already authorize but still won't play.

I purchased a song on itunes and when I play it, it says my computer is not authorized. A window pops to authorize my computer so I type in my account info and hit authorize. After that a window pops up saying it is already authorized but still won't play. None of this happens with any other songs on my itunes. I would just purchase the song again but I can't because every time I try to purchase it, the song says "play" next to it instead of "buy." When I hit play no music plays it just goes back to saying my computer is not authorized so I authorize it and it says it is already authorized then I click it again and it says my computer is not authorized. It's a never ending annoying circle. How can I get the song to play?

If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases > http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service > Apple Support iTunes Store Contact Us

I've purchased a film but it won't play on my iPad, how can I watch it?

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