I've purchased CS5 and want to upgrade to CC. When I enter my serial number it says I'm not qualified. Why?
I've purchased CS5 and want to upgrade to CC. When I enter my serial number it says I'm not qualified. Why?
You will have to check that with sales support directly. Nobody here can answer this question, even more so since it would require to know your purchase details and other confidential info like serial numbers, which would be stupid to share on a public forum. Try the web chat.
Mylenium
Similar Messages
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Hi I'm trying to buy the £26 a month adobe subscription but when I enter my serial number it says I'm not eligible for this offer. I purchased CS4 so thought that would qualify for eligibility.
Does anyone have an idea why the product I purchased (CS4) is not eligible?Hi Louise,
Is your CS4 serial number registered to same adobe id with which you are trying to place the order?
This offer is not available to Education, OEM, or volume licensing customers.
You can send your CS4 license key to me in a private message if you want me to check its configuration.
Here are the Terms and Conditions-
Terms and Conditions | Adobe
Thanks!
Gurpreet -
Hi I'm having trouble downloading Adobe Creative Suite 6 teacher student addition on my mac i have downloaded it and i received a redemption coad and a serial number but when i entered the serial number it says its invalid... Please help!
i know extremely frustrating that there is no one to contact!
i got my friend to help not sure if your having the same problem but i had to download stuffit expander from the app store to expand the zip files that you initially download you should be able to open them and enter serial number from there
don't know if that helps theres no where that tells you how to do that so its extremely frustrating..
hope that can be of some help. -
I own CS5 and want to upgrade to CS6 but don't want to pay a monthly fee for the Cloud. Is it possible to purchase a non-Cloud upgrade? If so, where and how much?
Creative Suite 6
Mylenium -
I just purchased LR5 online and installed it on my PC. I entered the serial number I was given and it said "this is an upgrade serial number. The serial number from your previous version of LR is also required." Since I just bought it I don't have a previous serial number. What do I enter?
You return the upgrade version since it was purchased in error
Return, cancel, or exchange an Adobe order
Purchase a full version. -
I started a trial of creative cloud and downloaded lightroom. I decided to buy lightroom on amazon because I liked it. Now when I try to license the trial version of lightroom with the serial number, it says it's invalid. Why?
The standalone version and the CC version are both the same exact program, but the licensing is completely different. It will be necessary for you to uninstall the creative cloud trial version and then install the one you purchased from Amazon. After you install, you will be able to open the same catalog and continue from where you were.
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I am installing CS6, for the first time, on a Mac, from a CD. I have a valid serial number that I just obtained. When I enter the serial number, it is not validated and I cannot continue.
Error "The serial number is not valid for this product" | Creative Suite
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I am trying to install premier elements 11 that I purchased back in 2012 on a new machine with 8.1. I get "invalid serial number" when I enter the serial number I received with the original activation e-mail when I purchased the product, thanks!
Error "The serial number is not valid for this product" | Creative Suite
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I have deactivated my CS6 on my old computer and now when I have downloaded a trial version and enter the serial number it says not valid? I have only used my license on one computer before? Does anyone know the problem?
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
OR
Asked to sign in after paying may help
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html -
I have been using the trial of Lightroom 5 and decided to purchase it. In the box where you enter the serial number to license it, I am told the serial number I entered is invalid. Is there a way to rectify this?
Follow up from my post- I have resolved the issue I had. After several more attempts to get it to work, I finally had a chat with an agent. For all intents, I did not get a resolution for the problem, all she did was repost a link to download. What I ended up doing was uninstalled the trial of Lightroom, along with the creative cloud software, and then loaded Lightroom from the link I received when I purchased it. The program runs just fine...
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Hello my name is Vittorio. 2 years ago i've bought the CS6 master collection which has worked perfectly until recently.
Now i keep getting the question to enter my serial number and when i do that i get the Invalid reaction. But it is the same number that worked before! What can i do to make CS6 work again?Hi Vittorio,
We would like to know if you have re-installed your product on this machine. We would also like to know your OS version.
Meanwhile, try:
Error "The serial number is not valid for this product" | Creative Suite
Invalid serial number error
Error "Invalid serial number" | Acrobat 9 | CS4
-Atul Saini -
I have CS5 and want to upgrade to the new Photoshop and Lightroom.
Is it possible to install Indesign & Illustrator (CS5) and use the new PS and LR?
yes, you can use older versions of adobe programs and new versions at the same time.
i think the best deal for ps and lr is the photographer bundle for $9.99/mo, Creative Cloud free trial & plans : Adobe Creative Cloud -
My computer crashed. Ugh. I downloaded Photoshop CS3 (my first full version) and when I tried to upgrade ( I have upgrades to CS6) I get an error message. I remember having to call Adobe for help when I purchased CS4 but can't find a number to call them. I keep getting directed to help screens which are no help.
Any solutions? Is there a "generic" serial number I can enter to get my upgrades installed?
I have a photoshoot that I need to edit asap. I really don't want to have to go back to CS3 version.
Thank you to anyone who can help!Doglovr1 you will want to locate the qualifying full version serial number which qualifies you to upgrade to CS6. I did review your account and the only full version serial number was for an education version of Photoshop Lightroom.
I would recommend contacting our support team directly at Contact Customer Care to see if the qualifying full version serial number can be found. Also I would recommend referencing case 0181578817 which is your previous case from 2010. -
Cannot install apps at all in app store. iPhone 4 says there is a billing issue and wants my credit card secruity code which when I enter, it claims it's an invalid code...
Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ -
I have CS5 and want to upgrade to cloud
I have been using CS4 & now CS5 academic version
I have several serial numbers, I am not sure which is correct. I post them all below this
[removed by moderator - never share S/N publicly]
Please help to set up a cloud membership.
Can I redeem anything - or is CS5 not good for that?Creative Cloud Learn & Support
http://helpx.adobe.com/creative-cloud.html
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