I've purchased the Creative Cloud and the payment was pending. I log out and log in with a diferent PC, but now my account doesn't have any payment pending and it's all trial. What happend? Thks

I've purchased the Creative Cloud and the payment was pending. I log out and log in with a diferent PC, but now my account doesn't have any payment pending and it's all trial. What happend? Thks

I am not doing it in ITunes, but i did down load the song from ITunes.  I loaded the song on to my Nano, but in my menu selections it doesn't show the song or the artist in any search format.  However, when i plug in my nano to my PC I see the Nano library on my PC drive listings and that song and artist are there.  I can click on the song and it will play in Windows media on my work PC.  I did notice that the format for most all the songs in my library on my Nano are MPEG - 4 audio Files. 
Thanks for your help, Mel

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