I've purchased the Downton Abbey Seasons 1-3 and it says it has downloaded but it hasn't
It won't let me initiate a new download but more than half the episodes are missing. There has got to be someone I can call for help.
Hey quindaelin,
Thanks for the question. I understand that you are experiencing issues downloading some purchased content. Let’s check your purchase history to see if we can download from there:
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
If your issue persists, I see that you wish to contact Apple for support. You can do so by following the applicable steps in this article, based on your country:
Contact Apple for support and service
http://support.apple.com/kb/HE57
Thanks,
Matt M.
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Ok, let's just do this, it should get you up and running quickly.
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I downloaded the new version of Mozilla and tried to install an add-on to allow me to set the home page for new tabs. The app says it has downloaded but does not open new tabs as my home page (google) - any suggestions what I can do?
I've been working on this all day!!! I've tried everything I know of and can't get it to load either. Sounds like lots of people are having problems. Here is what I have so far...I have uninstalled EVERYTHING on my pc from apple and reinstalled itunes to no avail. I have tried all sorts of things I've read as fixes online. NOTHING has worked. Here is something interesting that i have noticed though. my main pc (which is the one i have always managed my itunes account with for years) is a 32 bit system running windows 7. Yesterday I installed itunes for the first time on my new netbook which is a 64 bit (windows 7) system and it works just fine. i have three other laptops (all window 7) in my household that are all 64 bit operating systems and ALL have updated to 10.5 and THEY ALL work fine. this is FOUR 64 bit systems ALL updated w/10.5 that work and ONE that is a 32 bit that will not. Can't get any help from apple. their suppot *****! I want to get someone on the **** phone or a live chat but cant. *** APPLE????? please let mw know if you find SOMETHING i can try next. I'm out of ideas and patience!
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im trying to download podcast and it says preparing to download but nothing happens, since i upgraded to the io6
Stacey Lou,
All I can say is I am having the same problem on my 4th Gen iPod Touch, but not my 3rd gen iPad. Occasionally, the podcast app will work, other times, all the downloads get stuck on "Preparing to Download". No obvious solution has presented itself.
Illaass, none of the previous discussions I see in "more Like This" seem to cover this topic specifically.
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The above question is too big to read, so this is what it says>>>>I finally got the new IPhoto 11 to download after problems with the installation; now when I open it, a message pops up that says to continue I need to prepare the old version for the new....so I downloaded the preparation download and it says it is installed, but when I go back to open IPhoto again after this installation, the same message keeps popping up! I cannot find any of my pictures either. What is going wrong and how can I continue with IPhoto and update and get my pictures again? This all has happened because I made a big book of my travels and when I went to purchase it it said I could no longer buy books using the old IPhoto 7.........so I updated everthing and bought the new version and did everything it said, but still not working:::HELP!
You have to download and run the upgrader then launch iPhoto. Go to the utilities folder in Applications and launch the iPhoto upgrader. Then launch iPhoto and it will upgrade the library
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i don't even care if i'm credited for the faulty download, i just want to delete the song so that it doesn't block/delay other downloads. if anyone can lmknow how to delete this song that i purchased and that won't download...thank you.
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases > http://support.apple.com/kb/HT2519
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Hello mixanme,
Sorry to hear you are not able to update your iPod touch using iTunes. Thank you for providing all that information about what is going on. I found an tutorial to assist with issues updating an iPod touch:
Issues updating or restoring iPod touch
http://www.apple.com/support/ipodtouch/assistant/restore/
I hope these steps help!
Best,
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I can not back up my iPhone. It says I need more storage space. I purchased more space and icloud says it is there, but the phone is not recognizing this and continues to say that I need to purchase more space in order to back it up. Any ideas?
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
On the App Store I try to purchase an app with an apple card and it says purchase could not be completed?
Hey Packerz48,
Sounds like you might have an Apple Store Gift Card instead of an iTunes Gift Card.
You can use your Apple Store Gift Card at the Apple Online Store or Apple Retail Store. iTunes Gift Card or iTunes gift certificates are for for purchases on the iTunes Store, iBooks, App Store, and Mac App Store.
via: Redeem Apple and iTunes Gift Cards
http://www.apple.com/gift-cards/
All the best,
Delgadoh -
I purchased the CS6 Design standard Teacher edition and am wondering if I can install it on a second computer?
Yes Wilsonlaura you can install Creative Suite 6 on a second computer for your use. You can find details regarding the activation process at Activation & Deactivation Help.
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I've purchased the photoshop/lightroom CC monthly package and It won't download?
I've purchased the photoshop/lightroom CC monthly package and It won't download, plus, to add insult to injury, i've just checked my bank account and they have taken 2 payments out of my account. One yesterday and one today, i'm really not happy about this, to be honest I've had nothing but bother using every Adobe product i've bought.
Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
I have a CC subscription for Lightroom and purchased the upgrade for my standalone Ver. 5 to Ver. 6, but I can't install the standalone upgrade. Anyone have any idea how to do it?
sjrozas wrote:
I'm only trying out the subscription. Thanks for being so concerned about my finances.
Sent from my mobile.
Your initial post indicated that you had a CC subscription. That seems to imply that you have subscribed. If you hadn't already purchased Lightroom 6 I would suggest that you wait until you decide about CC. You really don't need both because the Lightroom program is precisely the same except for Lightroom 6 without the creative cloud has no Lightroom mobile capabilities. But I was only trying to help. -
I've purchased a movie...Nebraska...I believe it completed downloading, but I can't find in any of the files.
What did you download it on ? If you downloaded it on your Mac then it should be in the Movies part of your library. If you downloaded it on your iOS device then it should be in its Videos app. Is that where you've looked ?
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I just purchased the 9.99 plan a month and when i try to open the Photoshop app it asks me to buy it again... Why is it asking me this?
Make sure you have signed in with correct email address
Sign in, Sign out | Creative Cloud desktop app
If it is correct, then check your hosts file entries once
Sign in, activation, or connection errors | CS5.5 and later -
I purchased Quick time pro, went through the steps above to install.
When I go to save the video save is grayed out and it says I need to purchase quicktime pro.Quicktime Pro will do full screen streaming videos that are compatible with Quicktime installed Codecs. If the video of the Olympics on the website has a specific URL to go straight to the video, then yes, you can call upon it with Quicktime Pro's player and then watch it fullscreen.
If the video of the Olympics was embedded such a way that you can't find the direct link to the video, then the limitation is how the webpage is designed. Thanks to Flip4Mac, there is now also a Windows Media codec you can install for Quicktime as well:
http://www.flip4mac.com/wmv_download.htm
Although some video software like Elgato's EyeTV don't work with it yet. If you are using Elgato's software, don't download it, and rather download Windows Media Player for Mac OS X:
http://tinyurl.com/26pxg
if the video is in Windows Media.
If the video is in Realplayer, click on the Realplayer Free button on the upper right corner of:
http://www.real.com/player/?src=realaudio
You can enter a dummy address and password if you don't want Real's offers.
If it is still a question of not being able to determine the true link to the video, try using different Mac web browsers to see what result you get:
http://www.macmaps.com/browser.html
Disclaimer: Reference to links I make to my Macmaps.com website are a for your information only type reference. I do not get any profit from this page, and it is open to the public.
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