I've received an email for a purchase I did not make.

However, clicking "report the problem" on my iPhone 5 and on my computer does nothing. It only takes me to FAQ... for which there does not seem to be an answer. Where can I actually report the problem and get a refund? This is SO frustrating!

If you didn't make any purchases, then I suggest changing your password
Apple ID: Changing your Apple ID password
If you have credit card information in your iTunes, take that out.
HT2731 how to delete a credit card: Apple Support Communities
As for the refund, it is not possible:
iTUNES STORE - TERMS AND CONDITIONS
All sales and rentals of products are final.
Prices for products offered via the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple.
However, you can try to follow through this:
How to Get a Refund from iTunes | eHow
No guarantee, but you may have a chance.
Hope this helps.

Similar Messages

HT1933 I was charged 39.99 for a purchase I did not make. How can I speak to someone about this.

I was charged 39.99 on my credit card for a purchase I did not make. Who can help me with this.

If you didn't make the purchase, and nobody else has access to your account or devices and made it, then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I am being charged for itune purchases I did not make. Charges are appearing on my bank statement. I have been going around in circles trying to dispute the charges but am going round and round in circles with no success. Suggestions please.

I am being charged for itune purchases I did not make. Charges are appearing on my bank statement. I have been going around in circles trying to dispute the charges but am going round and round in circles with no success. Suggestions please.

I cannot get any response for HELP!!

I just received an email receipt from iTunes for a purchase I did not make $76.00. What do I do? Could it be phishing?

I just received an email receipt from iTunes for a product I did not purchase. Is this a phishing scam? How can I find out if it was really purchased?

The following describes how to see your purchase history: See your purchase history in the iTunes Store
The following also has information: How iTunes Store charges might look on credit and debit card statements
If the charge is not yours you may want to contact iTunes Support https://www.apple.com/support/itunes/contact/ and your credit card company.

TS3297 itunes have billed me for a purchase i did not make for items in my game 6 pound 5 pence

won't allow me to download or update apps due to my card not having the funds in the account to pay for this charge that i did not make and i will nor be making as im not getting ripped off!!

Try contact iTunes support via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

How do I contact Itunes for a purchase I did not make., How do I contact Itunes for a purchase I did not make.

My son plays racing penguin, the game is for a toddle if you ask me, so why would they charge me $9.99 and 4.99 for anything associated with this game. I did not purchase this, and I thought that when you purchase anything you have to put a password in to confirm. This is why I let my son play this game and others. Please help me to get this off my credit card. I am being charged, 4.99 for one and 9.99 for the other. All of this is associated with Racing Penguin game that my 4 year plays.

Yo would ave to set the restrictions to not allow in app purchases.
It sound like your child purchased in app purchases.
There are no refunds.
You can try contacting itunes and asking for an exception.
Click "Support" at the top of this page, then click the link under "Contact Us"

HT4009 charged for an purchase I did not make

I bought an extra life from the candy crush application but I also got charged for unlock sweet surprise which should have been included in the price.
Before I entered my password to pay It only showed a total of £0.69, but I received the bill today and were charged £1.38.

So what would you like us users to do for you? Contact iTunes support. There's a link on the bottom of every page in the iTunes store.

I recently uploaded a gift card with a balance of $25.00, I make a purchase in a game for $5.99 and my balance on my gift card is now $12.18. I did not receive an email confirming the purchase and do not see any activity on my account. Where is my money?

I recently uploaded a gift card with a balance of $25.00, I make a purchase in a game for $5.99 and my balance on my gift card is now $12.18. I did not receive an email confirming the purchase and do not see any activity on my account. Where did my money go? How can I get it returned??

The receipt usually takes more time to receive. I got my receipt from about 7:00pm yesterday at about 10:00pm today.

I just found charges and have a receipt for $10. I did not make this purchase. I'm tired of getting charged from you. whenever I do buy a fame and you have my account infi, I start getting charged for other things I diid not ourchase!

Charges on ny account for purchases not made. I recently bought twi games and now I'm b we ing charged fir others I did not make!?

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
If you didn't make the purchases, and nobody else has access to your account or devices and made them, then use the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If they don't show on your account's purchase history then you may want to contact your card issuer.

HT3702 What if there is a charge on my bank account for an apple purchase I did not make

What do I do if there is an apple purchase on my bank account that I did not make?

If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
Regards.

HT204088 i have a charge of 16 dollars on my card for a purchase I did not authorized and I want it removed immediately My phone number is 203-449-4926

I have a purchase for 16 dollars on my account and i did not authorize it Please remove this from my account

If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle.
Regards.

Can I get my money back for a purchase I did not authorize

My son purchase two items today that I did not authorize can i get my money back

You can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If they were made an on iPhone, iPad or iPod Touch then to try and stop it happening again you can use Settings > General > Restrictions > In-App Purchases 'off' to stop in-app purchases being made, and depending upon the iOS version on it you might also have a Require Password setting on the Restrictions screen which you can set to 'Immediately'

Why was I charged for a purchase I did not recieve?

In skylanders I wanted to purchase the gem pack with bonus. System read failed but still took the 4.99 that it cost. I am not very happy right now and am thinking about deleting the game. Where are my gems and the bonus which is only good till Dec. 31!

Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

I am NOT at all happy with iTunes Match and I did NOT resubscribe. Why are YOU sending me an email confirming and congratulating me on a purchase I did not make?

Reverse the unauthorized $24.99 charge ASAP.

Hi,
Try this http://www.apple.com/support/itunes/account/
By the way, match automatically renews unless you turn off this in your iTunes account profile.
Jim

HT3702 I have been charged for a transaction I did not make

I have been charged for a transaction I never made not a big purchase but not me

If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle.
Regards.

I've received an email for a purchase I did not make.

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