I've switched to galaxy note 3 and I cannot receive text messages from iphones. I can send but cannot receive. Apple wants to charge me to get help. Can anyone help?

Question

Help

Answer 1

Ok, all of your posts with "solutions" to the problem are great but many are incorrect and pointlessly excessive. All you need to do is simply follow these steps and there will, usually, be no actual NEED to contact AppleCare tech support:
1. Turn off iMessages on your mobile device that you are getting rid of.
2. (For some situations) Step 1, normally, will deactivate your number from the messaging database that Apple keeps. But, you have to actually TURN OFF iMessages. Otherwise, if you no longer have the iPhone or other Apple mobile device THEN call AppleCare tech support and let them know that you simply need them to De-Register the phone number associated with your Facetime and iMessages accounts.
     ***There is no need to reference the article TS5185 as they will simply do what you ask them to do so long as your word it right and don't make them have to probe and fish for more details. I repeat...."De-Register your phone number associated with your Facetime and iMessages"
3. Have your friends and family members that are using iPhones delete any and ALL previous conversation threads that they have from texting/messaging you saved on their iPhones.
     ***This is important because Messages remember where they originated and will always attempt to go back there even if you are trying to get texts to show on a new Apple device, like an iPad.
4. If you are attempting to get Messages on two Apple mobile device then follow steps 1-3 and then verify that all of your mobile devices have the EXACT same Send & Recieve settings. Once that has been established you can then initiate a conversation on either mobile device and you will be able to see the conversation take place on both devices.