I've tried all listed suggestions, and Firefox still crashes or hangs. Help!

I have disabled add-ons, reset Firefox, uninstalled and reinstalled Firefox, checked my firewall, ran Malwarebytes antimalware, checked my Windows for updates, reviewed everything in the action center. In short, I have spent countless hours trying every suggestion I can find. This is recent, and disabling. There are no new programs or changes since Firefox last worked well.
Firefox will open, but when I click on anything at this point, even the firefox tab at the top of the page, it does not respond. The page will not respond to any clicks, no matter how long I wait. The program just hangs and never works again. The program will restore any open pages I may have had, but nothing will actually work if I click on it. Back to not responding.

Note that there are a lot of specialized malware detecting and cleanup programs and each of them have their own purpose and can detect other kinds of malware and spyware.<br />
There is no program that can detect and remove all malware (Norton and other payed software won't do this as well), so it is important to run a scan with more than one program.<br />
Malwarebytes' Anti-Malware is a good program to start with, but may not be sufficient.
Do a malware check with some malware scanning programs on the Windows computer.<br>
Please scan with all programs because each program detects different malware.<br>
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php
*AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware:<br>http://www.superantispyware.com/
*Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: Home Page:<br>http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
*Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

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  • I have uninstalled Flash, and tried many different suggestions, but Firefox still crashes every few minutes. WHY? Check crash reports for najibul.huq@

    There are hundreds of Crash reports with my email address on it. I don't know what is causing it. There is no indication and help anywhere that has indicated it. Flash seemed to be problematic, so I tried uninstalling flash completely and using WITHOUT flash - still the same.
    I have uninstalled FF and re-installed it with new file from getfirefox.com - still the exact same.
    Is there anyone who can tell me what to do? Please review my crash reports under my email address, and advise what I can do. My last few crash IDs:
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    I'm going crazy with this. How can I get the Old firefox that worked. I think anything after v12-13 is complete load of crap that doesn't work!
    I am using Windows XP, is that a reason? How can I get a Xp-friendly version of FF?

    Thank you for the response.
    I restarted in Safe Mode, but it crashed again in 2 minutes. Can you decipher the Crash report? Because I don't understand anything from it. No way to figure what is exactly causing it.... The Troubleshoot did not help at all, very basic, and irrelevant info. I have hundreds of crash reports, but here's the latest ones, PLease Help:
    <pre><nowiki>69761267-6aa7-49fb-9db6-a7a5b133781f
    bp-c620f11e-4595-4023-9227-f17792130504
    bp-ab7a5e10-2895-4df5-9fca-57af12130504
    d38c2ef2-35d3-4ee5-a097-44c8606a4266
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    </nowiki></pre>

  • I recently changed my password to my apple id and was able to log into everything fine except the icloud on my ipad.  It reverted back to an old apple id and I don't know the password.  I have tried all the suggestions and no luck.

    I recently changed my password to my apple id and was able to log into everything fine except the icloud on my ipad.  It reverted back to an old apple id and I don't know the password.  I have tried all the suggestions and no luck.

    You didn't say what you've tried, but f the old ID is an earlier version of your current ID, temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • TS1440 A flashing question mark appeared when I started my MacBook Pro, I've tried all the suggestions and nothing has worked. How can I back up my current files so I can reinstall Mavericks?

    I recently did a manual reboot after my MacBook Pro had frozen, and instead of the usual Apple and loading icon, it gave me the flashing question mark on a folder, which I've never encountered before. I looked up some possible reasons on my PC, and after reading that there's a problem with my HD I tried looking up how to back up my files so that I can do a clean reinstall of Yosemite (latest ver.). However, I've never used anything like Time Machine or anything else that could back up all my files, so it didn't sound like I could do anything about that at this point. I've also tried going into Disk Utility and attempting to repair the disk image. There was only 2 available, disk0 and the base system. I verified the base system, and told me there was nothing wrong (it didn't give me the option to repair anything either, on both available options). I don't think this is the right thing though, since my drive was called MacBook Pro HD. So basically this is the point I'm at now. Is there anything I can do that will repair my HD without erasing all my files?

    I've tried all the suggestions and nothing has worked.
    I verified the base system, and told me there was nothing wrong
    Hold the option key on boot to see if you can select your Macintosh HD.
    A flashing question mark or globe appears when you start your Mac - Apple Support
    You can boot into Recovery and re-install the OS X on top of what you have.  It will preserve your user data.
    command R on boot.
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  • TS1389 I tried all these steps and iTunes still won't let me play songs I paid for... Every time I authorize, it repeats that it's already authorized, but won't play because it's not authorized ... Catch 22

    I tried all these steps and iTunes still won't let me play songs I paid for... Every time I authorize, it repeats that it's already authorized, but won't play because it's not authorized ... Catch 22

    Delete and redownload them if doing so is free in your country.
    (83692)

  • HT5287 Tried all those suggestions and remote disk does not appear in finder

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  • I've tried all the suggestions but I still cannot load one particular webpage

    I cannot connect to the webpage below with FF 5.0. It used to connect OK until about a month ago. I can connect with IE OK. I've tried all the suggestions, clearing all history, setting "No proxy" in Tools, Advanced, network, Settings, and I've allowed FF in Norton 360 Firewall. Is there anything else that I can try? I'm running Windows 7 (64 ''bit)

    The OP uses Firefox 3.6.16 according to the user agent.
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  • I have gone through all of the troubleshooting on the website and firefox still crashes on me, I have sent numerous reports, how do I fix it?

    I do not know what to do I have done everything including reseting firefox and it still crashes. I have sent numerous reports and given my email wih some of those reports. I would rather usse firefox than nything else so please help.

    hello, unfortunately this seems to be a crash that is appearing in firefox 19 on windows 8 with AMD Radeon HD 6XXX/7XXX graphics cards - developers are investigating the causes of it...
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  • TS1567 can't see my iphone and my ipdad on itunes, i have tried re-installing itunes and yet still nothing happens, pls help

    can't see my iphone and my ipdad on itunes, i have tried re-installing itunes and yet still nothing happens, pls help

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  • Firefox 4 does not ask me if I want to save my tabs when I quit. Tried all the suggestions in Firefox Help and still have the problem.

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  • TS1389 I've tried all four suggestions and the problem still persists. On one song only, iTunes still asks me to authorize my computer, and I don't know why. What can I do to make it stop and let me listen to my song?

    The song is "Invictus" by Lamb Of God. Nothing has worked so far and it's a little frustating. :/

    I'm having this same issue as well even though my PC is already authorized and after trying the 4 suggested fixes with an Audiotrack that I purchased today...Beth Moore - Esther Series - Session 2 - Part 4. 
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  • TS1389 I tried all of this and it still isn't working?

    I have tried every single thing listed here and it won't play any of the songs I just bought.

    If you can't redownload the songs even after deleting your current copies of the songs from your library, as per the instructions in the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
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  • HT1212 ipad mini disabled - tried Apple's suggestion and it still didn't work

    I locked myself out of my Ipad Mini and I went on Apple's website to try to do a factory reset or something that would unlock it.
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    1. Hold Sleep/Wake button down and slide to turn off iPad
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    3. Plug USB cable into computer's USB port
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    7. iPad Recovery Mode on computer screen
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    15. Verifying iPad software.
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    23. Restore from this backup
    24. Continue
    25. Restoring iPad from backup
    26. The settings of your iPad have been restore; keep iPad connected to computer
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    28. Preparing apps to sync
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  • HT1414 i tried all the steps, and it still say error 21

    I have tried all the steps the apple website said, and it didn't even do anything. My ipad1 is in Recovery Mode, and itunes won't restore my ipad. My OS is updated, itunes is updated, checked all security settings, and network settings. i don't know whats wrong. Help please!!!!!

    iPad Basic Troubleshooting
    http://support.apple.com/kb/TS3274
    Update and restore alert messages on iPhone, iPad, and iPod touch
    http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    From the above link.
    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
    These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
     Cheers, Tom

  • I have done all the above and firefox always crashes

    Every time I use firefox it freezes up and or crashes, EVERY TIME

    Hello Magnoliatr, we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
    #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
    #Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here.
    [[Image:SubmittedCrashReports-Win7|width=520]]
    <br><br>
    Thank you for your help!
    More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

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