I've tried to back my iPhone up - it idles & won't contiue
I've tried to backup to iCloud but it stalls out? I'm connected to wi-fi...
Perform a Reset...
Reset
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If no success
Connect to iTunes on the computer you usually Sync with and “ Restore “
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode
http://support.apple.com/kb/HT1808
Similar Messages
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HT201210 I tried to update my iphone and now it won't work at all
I tried to update my iphone and now it won't work at all
Yes, connect to your computer with the latest version of iTunes installed and restore it. If it doesn't show up in iTunes when you connect it see: http://support.apple.com/kb/HT1808
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Hello, I have a smashed (just front screen, screen works but is green and liney) Iphone 5 that is totally unusable. I'm trying to back my phone up before my appointment with Apple tomorrow but it keeps asking me to unlock my phone which I can not do! Is there another way around this? Really don't want to lose my photos. Thanks.
There's no way around it other than to back it up using the computer you normally sync with. If you haven't been syncing/backing up on a regular basis, you're hosed.
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I tried to backup my iphone to itunes and then got a message "Itunes has detetected an Iphone in recovery mode. you must restore tghis Iphone before it can be used with Itunes." Does this mean I've lost everything on my Iphone & have to restore to it's original settings?
Is the device actually in recovery mode? What is showing on the display?
If it's the "Connect to iTunes" screen, then the information is already lost.
If you've forced the device in DFU mode... reboot it and simply sync with the computer. -
HT1766 trying to back up iphone to icloud
I keep trying to manually back up my iphone to icloud but it starts then it says could not be completed- can anyone help? My iphone has never been backed up.
Make sure that you're connected to Wi-Fi and plug your iPhone in to charge. Go to Settings > iCloud > Storage & Backup and make sure that iCloud backup is in the ON position then tap Back Up Now.
You can also use iTunes to backup
http://support.apple.com/kb/HT1766?viewlocale=en_US -
Error message when trying to back up iPhone in iTunes
I am running the latest version of iTunes (12.1.2.27) on Windows. I have a iPhone 5s running iOS 8.3. When I connect my iPhone to my PC and select "Back up Now" under "Manually Backup and Restore" in iTunes it will start the backup but then come back and show the error message "iTunes could not back up the iPhone because an error occurred". It doesn't specify what that error is. I tried rebooting my PC and restarting my iPhone and reconnecting, but I am unable to backup my iPhone and keep getting the same error message. I suspect this might be an issue with with either iTunes 12.1.2.27 or iOS 8.3 as it started to happen after I updated both of them. Anyone have any ideas?
You can try going to iTunes with your device connected, select your device, then click view, show duplicate items
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dont undrstand how to connect iphone to macbook pro to reload my iphone back up. not much time on computer. thanks for the help
http://support.apple.com/kb/HT1766
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I tried to update my iPhone 5s now it won't turn on.
I've plugged it into my laptop and it came up on iTunes stating the phone is in recovery mode, I clicked to restore the iPhone and it is currently doing so now. I don't understand how I updated my ipad and that had no issues yet my phone did? Will my phone turn on after the iPhone has restored? I'm worried as I've not even had the phone that long. I had no issues before the update.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
TS3694 I get an error 2001 when trying to restore my iphone 4 and it won't reset, what can I do?
does anyone know how to restore an Iphone 4 to factory settings? I receive an error code 2001 and it won't restore ...now my I have a dead phone
Also look here.
http://support.apple.com/kb/TS3694#error2001 -
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- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number -
I'm trying to restore my iPhone 4s but it won't except my iCloud password or id
Can someone please help?
I'm not sure what to tell you. With iOS 7, you'll need to provide the correct ID an password to proceed. You can try turning off Find My iPhone in Settings>iCloud. You will get the same prompt but perhaps it will accept your password this time.
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Trying to back up iPhone because phone has a shattered screen. But it is requiring a passcode before I can back it up and the passcode has to be entered on the phone itself, which is impossible due to shattered screen. Any suggestions on a way to get around this?
If you never synced with iTunes since setting the passcode on it, you won't be able to back up to your computer without entering the passcode first. You can't get around this. This requirement is for your own safety, as it keeps someone who steals you phone from being able to back up your data to their computer without knowing your passcode.
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So I just recently got a new computer. The only problem is that my iphone has been connected to my sisters computer for a year and i want my phone to be on my computer. I tried to back my iphone up to my computer and it deleted everything i had on my phone. I must not have done it right. Can someone explain how i can do it without it deleting everything on my phone?
Copy the ENTIRE iTunes folder and any pictures being synced from the old computer to the new computer.
If syncing contacts and calendars to the computer, copy them as well.
On the new computer, simply sync. iTunes may wipe the device but as everything is now on the new computer it is a no e issue. Simply setup syncing as desired.
Honestly though, I've moved my ENTIRE iTunes folder between my laptop and desktop multiple times and never had an issue syncing. -
Tried using Find My iPhone and it's offline. It (Find my iPhone) was set up. What do I do now? Do I report it stolen? What is the best way in getting back my iPhone if any? Thank you in advance.
Find My iPhone is good for misplaced iPhone but not good for thief and it was never meant to be.
You chance of getting it back is very small.
There are a few things you can try.
Try remote lock/wipe your iPhone through Find My iPhone.
https://www.icloud.com
You can report to the police, cell carrier (expensive cell charges for international calls, roaming etc)
Change all the passwords used in iPhone: Apple ID, E-mail, Bank Account ....
http://support.apple.com/kb/HT2526 -
Problems trying to store iTunes on external hard drive and back up iPhone to internal hard drive?
Hi
I have been tirelessly trying to relocate my entire iTunes function to an external hard drive to free space on my laptop. I have migrated the iTunes library (from the 'My Music' location on laptop) to ext hard drive and also reinstalled iTunes, asking to save all files during set up to the ext drive (not in default 'Program Files' on laptop). I have also pointed iTunes to the library's new location on the ext hard drive. I did this after reading a recommendation on here that it is better to have both my library and all other iTunes files in the same place.
One of the problems is when I have moved the library, it has for some reason created two iTunes folders on the ext drive with different music in each, but the library database file is only available in one of them, and I am not sure if all the music from both folders is available in iTunes.
Another huge issue is that when I have tried to back up my iPhone to the computer (as recommended to do after migrating the iTunes program to another location), it is not letting the process complete; I get an error message saying it cannot save to the computer. It seems the location of the back ups (C:\Users\username\AppData\Roaming\Apple Computer\MobileSync\Backup) isn't compatible with the new location of my library etc (on my ext drive)and from searching the internet for a solution, it seems you can't change the location of where back ups of an iPhone are stored.
So, does anyoine know if there is a fix-all solution to these dilemmas? Or should I just keep my library on one drive and the iTunes program on my int drive?
Thanks in advance
VRHmm.
I'm sure I'd successfully tested the command line version of the move instructions at one point, but I'm getting the same "access denied" error when I try. Maybe "Move" doesn't like working with folders when the path contains sections with hidden or system flags. Anyway herewith version 3 which I've just tested works as described...
Relocate iOS device backups
Assuming you're running Windows Vista or later you can use the following steps:
Using Windows Explorer move the current Mobile Sync Backup folder from C:\Users\<User>\AppData\Roaming\Apple Computer\MobileSync\Backup to your chosen location, e.g. as X:\Backup where <User> is your Windows user name and X: is your preferred drive.
To make iTunes look for the data in the new location open a command prompt by hitting the start button and typing CMD<Enter> in the search box that opens up, then type in this command and press <Enter>
MkLink /J "C:\Users\<User>\AppData\Roaming\Apple Computer\MobileSync\Backup" "X:\Backup"
If your external drive has a different letter or you already have a folder called "Backup" then edit "X:\Backup" accordingly.
If you're still running Windows XP you can use Junction (cmd line tool) or NTFSLink (shell ext). In both cases you move the existing folder to a new location, create an empty folder where the old one used to be, then use the tools to get the operating system to link the two together and silently redirect any file operation on the old location through to the new one.
Note that while this method works for iOS device backups it cannot be used to redirect sections of the media library. iTunes will break the connection the first time it tries to write a file to the target folder.
What happens when you want to sync the device? If you're getting a warning about erasing and reloading the device with media from the current library then something is wrong. If you moved the library files correctly and then reconnected them to iTunes this should still be the "home" library of the device and it should sync as if nothing had changed. If not then revist the make a split library portable post for advice. See also Recover your iTunes library from your iPod or iOS device if for some reason you accidentally erased the original library files and all backups thereof.
tt2
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