I've upgraded to 6.0.1 and now firefox no longer loades AT ALL. I get this XULRunner error: Platform version "5.0" not compatable with minVersion = 6.0.1 and maxVersion = 6.0.1. What can I do to get Firefox working again as my browser?
After deleting everything, I've also tried to reload 3.6.12 fresh and I get a totally different nss3.dll entry point cannot be found error.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup
Similar Messages
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Had to uninstall Firefox as it stopped working. The went to website and downloaded Firefox once more. Pressed the .exe and the file went through the installation okay, but when I tried to open Firefox I get:
Error: platform version5.0 is not compatible with
minVersion > = 6.0
maxVersion < = 6.0
The only option i have is to press OK and nothing else happens.
Can you offer any help - it is beyond me and I am missing Firfox and have lost all my bookmarks.The updater wasn't able to update all the files and some were left as older versions.<br />
Do a clean reinstall.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox. -
Firefox running well on IBM compat Windows 7/64 bit. No Outlook so adding Thunderbird. Added Thunderbird and received the Error: Platform version "7.0.1" NOT compatible with: Minversion: 1.9.2.13 Maxversion: 1.9.2.13
If you use ZoneAlarm Extreme Security then try to disable Virtualization.
*http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
See:
*[[/questions/869951]]
*[[/questions/869812]] -
I am using Windows XP with Service pack 3
* http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox. -
While I was using mozilla at night it said connection lost and I was unable to log back on. I had to rest my modem and router to get a connection. This morning I got an error message and mozilla won't open. Do I remove firefox from my computer and reload? or what.?
Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can skip the step to create a new profile, that is not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
Have Windows Vista Business
Firefox crashes when you open it
https://support.mozilla.com/en-US/kb/Firefox%20crashes%20when%20you%20open%20it
Check and tell if its working. -
This is what I think may have happened. The other day, Thursday Sept 8th, I shut down my pc in the middle of a Firefox upgrade. Now when I try to access Firefox on my pc, I get this error message:
XULRUNNER Error: Platform version '6.0.2 is not compatible with min Version >= 6.0.1 max Version < 6.0.1
What is this about and how can I retsore access to Firefox on my pc?If you use ZoneAlarm Extreme Security then try to disable Virtualization.
Do a clean reinstall and delete the Firefox program folder.
* http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
*[[/questions/869812]]
*[[/questions/869951]] -
i have also tried to uninstall firefox to no avail
when i try to download 3.6.15 it works to 100% then is searching for viruses and there it stops.
i can get on the internet with firefox... but can't get to my email using thunderbird... but i was told the problem is a firefox issue.
yikes. i'm in over my head.I had already tried a reinstall before, but thanks for the suggestion. Starting FF in Safe mode did not help either.
XULRunner is specific to FF. Mostly found discussion about using the code in web pages when I used Google before posting.
When FF went from version 3.6.14 to version 3.6.15 this issue started. Please note the Error message and the version info I just mentioned.
'''"Platform version '1.9.2.15' is not compatible with minVersion > =1.9.2.14 maxVersion < = 1.9.2.14"'''
'''The Platform was revved up from 1.9.2.14 to1.9.2.15'''
I could not find information on: minVersion or maxVersion much less how to change them in XULRunner.
'''''It is definitely a Mozilla FF issue'''''.
Avast sandbox is up to date and works just fine with everything else. More importantly it worked just before the update was installed.
The only reason I bothered with the update is because Mozilla touted it as a security issue and there was NO mention of any known issues with sandbox software. -
After the most recent FF update, FF 3.6.6 will not load, citing the error message: "XULRunner / Error: Platform version '1.9.2.3' is not compatible with minVersion>=1.9.2.6 / maxVersion". Tried updating XULRunner with no luck. Downloaded fresh copy and installed. Still no luck.
== This happened ==
Every time Firefox opened
== FF updated to 3.6.6 ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.4; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can skip the step to create a new profile, that is not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
After downloading Firefox version 6.0.2 launching get XUL Runner "Error: Platform version 6.0 is not compatible with minVersion>=6.0.2 maxVersion<=6.0.2
If using Zone Alarm's browser virtualization or any other similar product or a sand-boxing program (i.e., Sandboxie), turn it off when updating Firefox or Firefox Add-ons. You can post on the forum for any such product that you might be using to get other instructions on the proper use of the product.
The updater wasn't able to update all the files and some were left as older versions. Do a clean reinstall. See: [http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update Browser will not start up - XUL Runner error after an update]
#Download a fresh Firefox copy and save the file to the desktop.
#*Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
#Uninstall your current Firefox version.
#*'''''Do not remove personal data when you uninstall the current version'''''
#*Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
#*See [http://support.mozilla.com/en-US/kb/uninstalling+Firefox Uninstalling Firefox] '''''and''''' [http://kb.mozillazine.org/Uninstalling_firefox Uninstalling Firefox (Mozillazine)]
#*Also see: [http://support.mozilla.com/en-US/kb/Backing+up+your+information Backing up your information] '''''and''''' [http://kb.mozillazine.org/Profile_backup Profile backup (Mozillazine)]
#Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
#*It is important to delete the Firefox program folder/directory to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
#*See: http://kb.mozillazine.org/Installation_directory
#Install the fresh copy of Firefox that you downloaded in step 1 -
Error: Platform version 1.9.2.4 is not compatibale with minVersion >=1.9.2.6 maxVersion =1.9.2.6 maxVersion
Eric, this can happen after a failed update that partially changed your Firefox install directory.
Try a clean reinstall:
1. Download the Firefox installer from [http://mozilla.com Mozilla.com] and save it to your desktop or other location.
2. Make sure that Firefox is closed completely
3. Delete the Firefox installation directory (On Windows, this is typically the C:\Program Files\Mozilla Firefox folder that contains "firefox.exe" and other Firefox program files and folders).
4. Reinstall Firefox by running the installer you downloaded previously.
Your personal settings, including bookmarks and history, will not be lost.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
Before FireFox was updated to ver 3.6.15, FF would open in Avast sandbox with no issue. Since the update to FF I can only open FF outside of Avast sandbox. Avast version 6.0.1000
I turned off all Add-ons and still No Joy!
Windows 7 Pro 64 bit; I7-950 CPU, fresh reboot does not fix this issue.
Just populated : Troubleshooting InformationI had already tried a reinstall before, but thanks for the suggestion. Starting FF in Safe mode did not help either.
XULRunner is specific to FF. Mostly found discussion about using the code in web pages when I used Google before posting.
When FF went from version 3.6.14 to version 3.6.15 this issue started. Please note the Error message and the version info I just mentioned.
'''"Platform version '1.9.2.15' is not compatible with minVersion > =1.9.2.14 maxVersion < = 1.9.2.14"'''
'''The Platform was revved up from 1.9.2.14 to1.9.2.15'''
I could not find information on: minVersion or maxVersion much less how to change them in XULRunner.
'''''It is definitely a Mozilla FF issue'''''.
Avast sandbox is up to date and works just fine with everything else. More importantly it worked just before the update was installed.
The only reason I bothered with the update is because Mozilla touted it as a security issue and there was NO mention of any known issues with sandbox software. -
I just installed this update and now I cannot access "Mail" at all. I tried reinstalling the program, but that does not work, either. Help!
Paldeng, thanks for the suggestion. I've done all that. I can connect to the server, but apparently they are not recognizing my ID and password. I can use the server program if I don't go through Mail (using the same ID and password). My mother in another state with another provider has had the same email issue, as also my husband on his laptop who uses the same internet connection I do. His worked fine until we had it repaired at the Apple store and all the original programs reloaded (with the required updates, I assume). We can receive email in Mail, we just cannot send.
I contacted my service provider, and we went over my connections. They said it was not their problem and connected me with Apple, resulting in a charge to me because my warranty is long expired. Apple swears it is not their problem, it is the provider, so here I sit. My son was able to fix my Mom's Mail (she's 97) and got my husband's working also, until mine went out, by tweaking connection descriptions and ports remotely. The thing is, we had not messed with any of those settings, so what changed? I just did not want to bother my son again, as he has many other demands on his time.
Since this fiasco with the Mail v4.6 update, I'm wondering if something else was updated that works well with Lion and Mountain Lion, but does not work well with Snow Leopard and Leopard. I think the problem I had with the Mail update was that my Mail program had been renamed to Mail (original), and therefore was not being recognized by the update. Perhaps they had another tweak in there somewhere that is affecting outgoing mail connections? -
Updated from Firefox version 3.5.7 and it won't run. I get this error - it say's XULRunner Error: Platform version '1.9.2.3' is not compatible with Minversion>= 1.9.2.11 Maxversion>= 1.9.2.11
See my post here: [/questions/759671]
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tried to create new profile using Terminal but error message. cannot open in safe mode, instructions are only for windows All my bookmarks are in firefox
I had already tried a reinstall before, but thanks for the suggestion. Starting FF in Safe mode did not help either.
XULRunner is specific to FF. Mostly found discussion about using the code in web pages when I used Google before posting.
When FF went from version 3.6.14 to version 3.6.15 this issue started. Please note the Error message and the version info I just mentioned.
'''"Platform version '1.9.2.15' is not compatible with minVersion > =1.9.2.14 maxVersion < = 1.9.2.14"'''
'''The Platform was revved up from 1.9.2.14 to1.9.2.15'''
I could not find information on: minVersion or maxVersion much less how to change them in XULRunner.
'''''It is definitely a Mozilla FF issue'''''.
Avast sandbox is up to date and works just fine with everything else. More importantly it worked just before the update was installed.
The only reason I bothered with the update is because Mozilla touted it as a security issue and there was NO mention of any known issues with sandbox software.
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