I've upgraded to Mavericks. HP Scan no longer works to scan images from an HP Photosmart c309a yet the printer works. My Mac does not recognise this scanner as a scanner, only as a printer. How do I get my applications such as Preview to use this scanner?
I've upgraded to Mavericks. Formerly HP Scan we used to establish communications with an HP Photosmart c309a all-in-one printer/scanner on my wi-fi network. As of the Dec 2013 update to Mevericks, it appears that HP Scan is now disabled and I cannot find this device as a scanner in System Preferences. I cannot connect to it in either Preview, Pages, or Photoshop Elements 8. Does anyone know a way of getting the OS to recognise this as a scanner?
How was the printer added? Using AirPrint or the HP ppd? Since Mavericks defaults to adding an AirPrint printer with the AirPrint ppd, it might be necessary to add it again with the HP ppd, after making sure you have the HP drivers installed.
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Hi
I changed email addresses but iCloud sill has my previous address registered. It also is not recognising either my original password or my new password. How can I get my new email address into the iCloud system, and also lodge a new password with them?
I'm using an ipad and all else is ok but not icloud.Welcome to the Apple community Ross.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock. -
Email messages from my icloud account update on all my devices showing if they have been read and if a reply has been sent. This does not happen with my tinyworld (TalkTalk) email account. Can I (how can I) get this to work with TinyWorld?
You have to look at the email protocol being used. the Apple email system uses IMAP, does Tinyworld use IMAP or POP?
Does the email system permit delivery receipts to be requested?
Just some of the things one needs to determine from the information provided by the email service provider. -
want to use icloud on my macbook and cant because I am using OSX10.6.8 - I want to upgrade this but I cant upgrade to mountain lion as my mac does not support this - cannot find a way to go to Version 10.7.4 which i understand supports icloud - help to do this please
If you purchased Lion for your iMac, just log into the Mac App Store from your MacBook using the Apple ID under which you purchased Lion and go to the Purchases page. You will be able to download and install Lion there.
searching the internet i found a link to upgrtade to 10.7
The only place you get get Lion is from the Mac App Store. If you found some other site, that was an illegal copy and almost certainly tied to someone else's Apple ID and hence unusable by you. If the link was just to the Mac App Store, see above.
As to the problem with synchronization to iCloud, that's not a 10.6 question, so I'd suggest you take up that specific issue in either the Lion or iCloud forums, providing full details, and someone there can probably help you sort things out.
Regards. -
How can i disable the 'top sites' cleaning history does not remove this and it is confusing and a risk to privacy.
It also serves no purpose as sites i want to keep are bookmarked
Is there an alternatively an addon for thisHi there - nope, this doesnt work either. the options available when I tap and hol are only OPEN IN NEW TAB, SHARE, ADD TO HOME SCREEN
wayne -
Installed iOS6 on my 3GS phone. The maps app works well, but does not give spoken turn by turn directions.
Any ideas on how to fix this?Go to http://www.apple.com/ios/maps/ and look at the bottom: Turn-by-turn navigation is available only on iPhone 4S, iPhone 5, and iPad 2 or later with cellular data capability. Flyover is available only on iPhone 4S, iPhone 5, iPad 2 or later, and iPod touch (5th generation). Cellular data charges may apply.
You can always use the WAZE app like I do. -
I updated my iMac and now my Mail does not work. It says all of my accounts are"offline". Safari is fine. How do I get my accounts back online?
Hello there, Lynn.
The following Knowledge Base article explains and offers up some troubleshooting recommendations for issues with email acounts showing offline on Mac Mail:
Mail (Mavericks): If a mailbox is offline
http://support.apple.com/kb/PH14925
Lightning bolt icons next to mailboxes in the Mail sidebar identify accounts that are offline.
To take an account online, click the lightning bolt icon. Or choose Mailbox > Online Status > Take [account name] Online, or Mailbox > Take All Accounts Online.
If you can’t take an account online, make sure you’re connected to the Internet. If a warning icon appears after the account name, click it for more information.
Use Connection Doctor
Some mailbox names can appear dimmed if you don’t have permission to access them, such as “public” mailboxes on a server, or if the mail server is unavailable.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
The keyboard on my iphone does not flip back to vertical when I hold my phone upright. How can I get that to do it again?
from the information you provided i can't tell if it is a hardware problem or a software problem. I do have an idea though, try to press your home button and lock button at the same time.
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All my financial apps require a "enter" key and a "." decibel key. The new keyboards for IOs8 only have a "delete" key and a blank key with no use.
How do I get my old keyboard back to use on these apps?See Recover your iTunes library from your iPod or iOS device.
tt2 -
How do I get a copy of the Lion installer, which I previously purchased? My drive crashed and I am trung to rebuild it.
See if this helps:
Mac App Store- Hiding and unhiding purchases -
Since the last upgrade on the iPad system, I have not been able to log in with my password to iCloud. I have changed my Apple ID and password to see if this would help but no it hasn't made any difference and every time I go into my emails the log in screen keeps popping up with the old username and the sign in it won't recognise. Please could someone tell me in easy steps how to alter this?
Hi Susie. If you don't remember the password to the apple id with which you have logged into icloud then you need to reset the password at iforgot.apple.com. Put in that old apple id and if you have access to that email you can have a link sent to it to reset your password. If you don't have access to it then you can choose to answer security questions. If you can't answer the security questions properly then you need to go to expresslane.apple.com and tollow the prompts for apple id issues/can't answer security questions and if you put in your contact information Apple will call you immediately and you can talk to someone who can help you reset that password.
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My new computer has Windows 8 and so far I did not see any solution for that.Please help me get my purchases on my iPod!
The problem you are facing is basically a conflict of apple id authorisations. Some of the apps on your ipod were downloaded using one apple id that you created sometime earlier and recently you probably created another apple id to download some apps. This conflict between the two apple id;s is what is preventing your computer from syncing with your ipod and you will consistently get the message saying that your computer is not authorised. To correct this problem you need to authorise your computer with both or all the apple id's that you created ie the current one and the past one's that you created sometime in the past.
So click on the 'Store' button on the main menu bar on itunes and then click 'Authorise this computer' you will get a pop up window asking you to enter your apple id and password complete the process for both or all your apple id's separately each time. Once your computer is authorised for all the apple id's you created you will have no problem syncing your I POD. This is the only way to solve this issue as the conflict is with the authorisation in thr system software which checks every app or download with the actual apple id you used when downloading the app.
This will resolve the conflict and it will work. -
farmville loads partially, but not completely. Only get 3/4 of the farm showing. resolution is at smallest setting. Worked great on version 3.6. I WANT 3.6 BACK!!!!!
I'm having the problem with Frontierville. It starts to load, then it disappears.
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This spring we changed from IE to Mozilla after upgrading to Win 7. Everything has been fine with Firefox until yesterday when it crashed when I attempted to open an email. Since then the bookmarks (or favorites as my husband calls them) have not been in their usual place which was along the left side of the page. They are located in the Bookmarks bar at the top of the page but husband prefers the old IE way which we had until yesterday PM. Is there any way that we can get them back to the left side of the page other than going back to IE? Now that I have gotten used to Firefox I like it just fine.
*You can open the Bookmarks in the sidebar via View > Sidebar > Bookmarks (Ctrl+B)
*You can open the History in the sidebar via View > Sidebar > History (Ctrl+H)
Press F10 or tap the Alt key to bring up the "Menu Bar" temporarily.
You can find toolbar buttons to open the bookmarks (star) and the history (clock) in the sidebar in the toolbar palette and drag them on a toolbar.<br />
Firefox 4 versions and later have two bookmark buttons with a star in the Customize window.<br />
One star button has a drop marker that open a Bookmark menu.<br />
The other star button without the drop marker opens the bookmarks in the sidebar.<br />
*http://kb.mozillazine.org/Toolbar_customization
*https://support.mozilla.com/kb/Back+and+forward+or+other+toolbar+items+are+missing -
I updated my iPhone 5s to 7.1.2 yesterday, and I now cannot input my PIN number. The screen says i need to input my Apple Id and then my Icloud Password. The phone cannot accept these inputs because I can't switch it on because the PIN number cannot be put in ????????????????????????????/
Why not just sign in with your Apple ID and password?
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