I wand to unlock my iphone5 after restore the phone stuck at activate iCloud what do I need to do at this point

do Apple store able to help me remove my old e-mail address that I was use at first activated

Hi Bounyla,
It seems like you need to unlock an iPhone 5 that you own. I have an article for you that will help you evaluate and resolve this situation:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support
https://support.apple.com/en-us/HT201441
Take care, and thanks for visiting the Apple Support Communities.
-Braden

Similar Messages

  • HT201328 After restore the phone, I can't active it anymore. When connect to iTune error message "There is no SIM card installed in the iPhone you are attempting to activate."

    I've a request to unlock my phone to Telstra and recive info for unlocked.
    After that I restore the phone following the instruction: http://support.apple.com/kb/HT5014.
    I can't active my iPhone anymore. When connect to iTune, I got error message "There is no SIM card installed in the iPhone you are attempting to activate." even my SIM is working well

    Read here:
    http://support.apple.com/kb/ts4148

  • I bought a use iPhone Requested an  ATT unlock.  The request was granted.  After updateing the phone won't activat

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    Your'e right, Sears acts as a middleman for their associate resellers just as Amazon does.  I have already contacted Sears via email., and left feedback on the site, which they did not publish. The wording for the advertisement was changed so it is not as misleading, and is more or less legal.  The seller also offered to replace the phone or to let me return it but I had already sent it to Colombia.  My girlfriend is using it, but it is about like having an ordinary cellular with SMS and mms messaging and a camera. Basically, at this point we are stuck with a very expensive used cell phone.

  • After restoring my phone, I found my iCloud storage deleted

    My iPhone 5 went into the infamous "brick" mode for a few hours the other day. It would not load after the Apple logo. I tried all the tricks online (the volume up button trick, etc) then finally connected my phone to iTunes to restore it. I back up my phone every night on iCloud so I knew I would have a recent backup of the night before. Well, I plugged it into iTunes, it did the restore, and when I tried to set it up from iCloud it said there were not any available back-ups (on my phone or iTunes) Prior to brick mode, I had 10 GB of data saved out 15 GB. After restoration, my iCloud said I had 0.5 GB out of 15 GB. Trying not to freak out, but I have no idea what happened. I backed everything up and I still lost a lot. Fortunately after plugging my phone into iPhoto, I was able to at least get the last 30 days of my photos from Photostream. I am a photographer and know the importance of backing up information, which is why this is very sad and ironic. I went with the iCloud route as my computer and hard drives are already filled with photos. I carry my professional camera with me nearly everywhere and also emailed myself a bunch of the more important photos from my phone, so the hit isn't as bad as it could be if it was my only form of documentation, but there were still a few photos I would like to retrieve if anyone knows of any software or way to do this. Has anyone had this happen to them before? Very strange. For the record, my phone is not and has never been jailbroken. Thank you in advance for any replies!

    Thanks for replying.  I had to do this process in order to get ICloud activated so I don't have it there.  I do have an external backup of the Itunes library, but it sounds like that would also restore the restriction password that I don't know.
    Why would ICloud be different (if I had backed up there?) Does it only save data?
    And It sounds like I need to keep my contacts in another source .... such as? ...  No, I don't use email much and my contacts arec the phone numbers I've captured in my phone.  After I have them backed up to ICloud, do I also need to make sure they are somewhere else to where I won't run into losing them again?
    appreciate your experience and help.

  • Is there any way I can retrieve photos from my iPhone after restoring the phone?

    Hi,
    Hoping someone can help!! Not a very technical person so would appreciate any advice.
    I plugged my phone (iPhone 4) in to my laptop and it must have started to update to new software, anyway now iTunes doesn't recognise my phone and is telling me it is in recovery mode and needs to be restored but doing this I would lose my photos I think.
    The photos I need to retrieve are only a few days old but I didn't put them on my laptop. Not sure about a backup I haven't done one but does this happen automatically when syncing and how do I find out what which photos are there?
    Thanks

    The update can not start by itself. It requires manual intervention.
    If the phone is in recovery mode, there is nothing left on it. If you didn't have your photos backed up or synced to PhotoStream, they are gone.

  • I had my iPhone replaced in 2011 because of the camera shutter app defect, and the "genius" put in the wrong serial code and after update the phone will not work. What can I do?

    I took my iPhone to AT&T after I tried to update to iOS 6 and the phone said I needed to insert the original sim card which was what was in the device. AT&T said to take it to apple because it had to be a software issue.  I get to the apple store and they tell me because I replaced my phone because of the defective shutter malfunction the "genius" entered in the wrong serial number by one digit causing the phone to turn into a UK phone and they could not fix it unless I have some sort of reciept or email saying it came from Apple. Mind you this is a year later with a move from TX to HI as well! So what am I able to do?? be out of a phone because they messed up?? They told me I could outright buy a new phone which I am NOT going to do because this phone worked before.

    I cant find any reciept in my email or in my husbands email.  I am going to attempt to call and speak to someone who can help me because this was not my fault except trying to be normal and update my phone!

  • HT201272 I downloaded an app on my iPhone 4s when it was free, after restoring the phone and redownloading some apps months later the app is not in my list of purchased items. I thought if you "purchased" an app while free it was always yours?

    Don't want to pay 6.99 for Awareness! When I had it on my iPhone.

    It is the same app, based on name, pictures on app store and price ranges in Appshoper. I don't think I ever used my me @me.com account I setup with my iPad to purchase, I just checked and have no purchases from it. Laptop is old, so old I don't use it that often, but I will check. 

  • I restored my iphone5 after forgetting the passcode unfortunately i am not able to activate the phone because it can't recognize my sim card

    I restored my iphone5 after forgetting the passcode unfortunately i am not able to activate the phone because it can't recognize my sim card

    Has the phone been officially unlocked by the provider before? Only the provider can unlock the phone, if the phone has been jailbroken to unlock it, restoring will lock it again.
    iPhone: About unlocking

  • HT1414 hello..i have purchaes iphone 5 from u.s it's a factory unlocked iphone 5 ..on may14th..it has warranty till may14th of 2014..and i came undia on july and after using the phone for imonth in india whaen i;m restoring th iphone 5 it doesn't restore

    hello..i have purchaes iphone 5 from u.s it's a factory unlocked iphone 5 ..on may14th..it has warranty till may14th of 2014..and i came idia on july and after using the phone for 1moh in india ,when i'm trying to restore it doesn't shows apple iphone menu..it displays the screen image of connect usb cable to restore itunes .and i tried  times and it shows the error (-1)..when i have contacted apple the said bring the phone to us we will replace it with new one....now i can't go to u.s so please kindly help me..as soon as possible...please

    EDIT 2: It cannot be restored via iTunes 'cause I get a screen message saying that there's no SIM card in the iPhone I'm attempting to activate. The friend who sold me the phone showed me a method for restoring it on the phone itself, without having to send the command through iTunes (connect the phone to computer, turn it off, hold both Home and Power buttons until the Apple logo disappears, release the Power button without releasing Home button, iTunes shows a message about an iPhone in restoring mode, restore, etc.). Thing is, I tried this two or three times on the iPhone 5 but the device still doesn't recognize the stupid SIM…
    Please, help

  • I cant unlock my iPhone after restore

    i cant unlock my iPhone after restore. please advise what to do

    If you have a SIM password on the device, you need to contact the carrier about that. However, if you are referring to unlocking the phone to enable you to use it with a different carrier's SIM, then you need to contact the carrier the device is locked to, see if they provide unlocking, and then see if you qualify for an unlock. Only the carrier the device is locked to can unlock the phone.

  • I just updated my iPhone 4 to iOS6.  In the process, I ran into a problem and had to restore factory settings.  After syncing the phone, I see that 218 apps need to be updated. When selecting "update all," it says "manage local device storage usage." How?

    I just updated my iPhone 4 to iOS6.  In the process, I ran into a problem and had to restore factory settings.  After syncing the phone, I see that 218 apps need to be updated. When selecting "update all," it says "Cannot Download.  There is not enough available local storage to download these items.  You can manage your local device storage usage in Settings."
    How can this be the case when I haven't changed any apps from before updrading to iOS6, and I don't have any music yet on the phone?  Why is it telling me there is not enough local space?

    Hi RileyAvaCadenRiver,
    If you recently updated your iPhone to iOS7, you will need to update iTunes on your computer to iTunes 11.1 or newer for it to correctly recognize the iPhone. You may find the following link helpful:
    Apple: iTunes 11.1.1
    http://support.apple.com/kb/DL1614
    Regards,
    - Brenden

  • My ipad screen is black and will not reset and does not come back after restoring, the info is still on internal because i can see it on itunes in the apps catagory it's the display is not working, can see backlight but black...does anyone know how to fix

    my ipad screen is black and will not reset and does not come back after restoring, the info is still on internal because i can see it on itunes in the apps catagory it's the display is not working, can see backlight but black...does anyone know how to fix, other than take it to apple.
    thanks!

    The wish list only works on apps you have to pay for. To get it tap the icon of the app you want to save. After it opens at the upper right corner is a box with a arrow. Tap that then tap add to wish list list in the box that opens.

  • I downgrad my iphone from ios5 to ios 4.3.3 and after restoring the ios 4.3.3 i fixed all itunes error but after that my i phone screen turned off and the apple logo didnt shows up any more what ever i did my iphone model 4 gsm

    i downgrad my iphone from ios5 to ios 4.3.3 and after restoring the ios 4.3.3 i fixed all itunes error but after that my i phone screen turned off and the apple logo didnt shows up any more what ever i did my iphone model 4 gsm and fyi  i try all the ways to turn it on but it didnt sucsses

    roaminggnome 
      thanks for helping but i didnt know that is the downgrade is forbidden  and i ask for help and u didnt help me so i just want to thank u for telling me that is the downgrade is forbidden >>> but now i didnt have i phone any more so thank u so much again >>>> 

  • After restoring my phone as New, how do I get my contacts and data back without the restrictions password

    I forgot my restrictions password so I restored my Iphone as a New phone.  Now, how do I get the contacts, apps and other data back on the Iphone? Can I restore my contacts & data without it also requiring a restrictions password again?

    Thanks for replying.  I had to do this process in order to get ICloud activated so I don't have it there.  I do have an external backup of the Itunes library, but it sounds like that would also restore the restriction password that I don't know.
    Why would ICloud be different (if I had backed up there?) Does it only save data?
    And It sounds like I need to keep my contacts in another source .... such as? ...  No, I don't use email much and my contacts arec the phone numbers I've captured in my phone.  After I have them backed up to ICloud, do I also need to make sure they are somewhere else to where I won't run into losing them again?
    appreciate your experience and help.

  • HT5654 my iphone 4 is giving me the icon to connect to itunes.  when i connect to itunes it says i must restore my phone.  if i restore the phone, it will delete everything.  how do i get my information back on the phone after i restore it??????

    my iphone 4 is giving me the icon to connect to itunes.  when i connect to itunes it says i must restore my phone.  if i restore the phone, it will delete everything.  how do i get my information back on the phone after i restore it??????

    You can't
    Apple has never approved a method to downgrade iOS
    Allan

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