I want a refund for an app that didn't work
How do I get a refund for an app that does not work as described? I went to iTunes and chen I click on the "report a problem" link it just takes me to the apple website and I ahve no ides how to proceed.
Click "Support" at the top of this page, then click the link under "Contact Us".
Similar Messages
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TS1702 How do I get a refund for an app that did not work/deliver well at all?
How do I get a refund for an app that did not work/deliver well at all?
You may not get a refund, but you can try contacting itunes support and asking.
Click Support at the top of the page, then click the link under Contact Apple Support. -
haw do i get a refund for an app that do not work properly.
i tryed all the troublesooting and still not working properly
the app is T3 magazine ther is no sound when playing the articles on the player
thenksFOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
how do i get refunded for the apps that i purchased that no longer work due to the fact i cant upgrade my 3.1.3 iphone
I have never bought an app but on all other things Apple somewhere has in tiny print the system requirements for running the software. If you're going to live in the world of outdated technology the way I do, you will quickly learn to always read system requirements.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html - Apple states all sales are final, but you can always try. -
How do I get a refund for an App that does not work correctly?
How do I get a refund for a App (Express Newspapers) that does not work correctly?
How to report an issue with Your iTunes Store purchase
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I bought the normal x plane thinking it was the hi definition version, I did not play the regular but bought the hi rev version to . I would like a refund so that I can buy another app with that money. I uninstalled x plane ( regular)
Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app, click the arrow to the left of it, click the 'Report a Problem' button :
and then the 'Report a Problem' link on its line :
and select 'inadvertently purchased' as the problem and fill in the details (iTunes support should reply within, I think, about 24 hours). -
How do I get a refund for an app that does not work?
Recently downloaded an app for my iPod Touch. It said it was compatible, but when I try to open the app, my screen goes blank for 3-5 seconds and then goes back to the menu page. After reading further reviews of this app, several people are having the exact same problem. I reported the issue to both Apple and the app manufacturer, but did not receive a response from either. Apple then proceeded to charge my credit card as usual.
The amount of the money ($3) is not significant, however, I feel that Apple should have a reliable way for customers to report problems with the apps they download and are being charged for. I realize I could simply contact my credit card company and have the charge disputed, but there should be a way to deal with Apple directly on this.
Does anyone have any input or experience with this?
Thanks!Yes, I reported the problem using that exact sequence immediately after discovering the problem with the app. When I submitted my complaint and request, Apple redirected me the website of the app manufacturer where I submitted the same complaint/request for refund. I have not heard back from either, and was still charged, so I can only assume that is not the correct way to "Report a Problem" even though Apple would have you believe otherwise.
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How can I get a refund for an app that doesn't work?
I just purchased "DVDRipper Pro 3.2.19. However, it just doesn't work. I was unable to get contact with the developer website to ask for support. Could anyone tell how can I get refund from App Store. Thanks.
Refunds on downloaded software are virtually nonexistent.
I have had cases where I purchase software on a physical disk. If I don't like the software I can uninstall it from my computer and sell it legally. Recouping most of my loss. -
Can I get a refund for an app that did not work (does not open) ?
I bought an app to record lectures for my classes. When I tried to open the application it wouldnt open at all.
Did you buy the app from App Store? Did you check if your machine is capable of running this app?
You should first set up a dialogue with the developer to try to determine what may have caused the problem. Most developers co-operate with their clients, not least because it is in their interests to do so.
Sales from Apple are final and refunds are not the rule. However, if you raise the issue against the receipt, (there is a note on the bottom inviting you to raise any issues you may have) exceptions have been made if the circumstances justify it.
But developer first. -
How do I get a refund for an app that doesn't work?
I stupidly bought the microsoft bundle for 27.99 and it doesn't work! How do I get a refund?
Wouldn't you want to check with the Microsoft support first, to get it to work?
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How can I get a refund for a app that's not working Eyetv
A few days ago I purchase a app . Eye tv it do not work on my iPad
Andrea73According to Apple, all sales are final > iTUNES STORE - TERMS AND CONDITIONS
But you could try contacting the app developer.
There's an email address here > http://wilhem.meignan.free.fr/eyetvmote/EyeTV_Mote/English.html -
Hi,
I just purchased a Dictionary app from Palm's App Catalog, the product is listed as: English Dictionary and Thesarus by Ultralingua, Inc. and it was not something that was advertised correctly and hence is not something that I want.
It costs a whopping $9.99 and if it was as advertised, it would have been worth the money but it is not.
I've had Dictionaries on my Palm Devices so when I saw the first directory for the WebOs for use on Pre, I immediately got it.
However, unlike my old Palm dictionaries, this dictionary requires you to have a network connection. Something that is not useful for me. I sometimes like to look up word while on the subway to work (I live in NYC) where this is no network connection.
There was nothing in the description that said it 'required' a network connection, and considering that all of the dictionaries I have gotten in the past did not require a network connection, I assumed (since it didn't state anything) that I could use it off-line.
Heck, since you are required to use this dictionary online, I might as well use google to lookup a word and that is free!
So I believe I was tricked into getting this app, and I want a refund!
And there doesn't seem to be a way to get a refund for an app that did not disclose it's requirements before I made my purchase.
Thanks for you help in finding out how to get a refund when its needed!
Rob
Post relates to: Pre p100eww (Sprint)Palm does have the ability to remove apps remotely, that was added in the last update.
I knew that would be Palm's response, but I earn you now, Palm better make sure they put a better description on these apps. And in this case its Palm's fault for not disclosing that this app required network support in order to work.
They should at least make that part of a feature description.
This is the second app that I purchased that was not advertised correctly. So I far I have spent good money on crap only because the descriptions did not contain the right info.
I see the only solution is to make all apps have at least a one hour free trail, or whatever free trial you want.
I and I'm sure I'm not alone can't keep purchasing stuff that either doesn't work as advertised or is misleading in the description.
I mean really Palm, you approved a dictionary app that just does a google in the background and displays the definition.
I can do that same thing by typing it on my Pre and hitting Google?
I still feel cheated and ripped off.
I signed up for Palm and WebOS because I wanted to give you a second chance but that love only goes so far. I think Andriod will be in my life soon. I can't stand by and let myself be taken advantage of.
I just can't believe how angry and upset I AM over this.
Rob -
Trying to get a refund on an app that do not work, but the report a problem button is grey out
Hi
I'm trying to get a refund on an app that do not work, but the report a problem button is gray out & Apple wants £20.00 for support
where do I go from here
ThanksTo report a problem less than 90 days:
http://reportaproblem.apple.com
Sign in with the AppleID and Password used for the purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
To report a problem greater than 90 days:
http://www.apple.com/support/itunes/store -
HT1657 Hi how do I get a refund for a film that didn't download to my apple tv? Thanks
Hi how do I get a refund for a film that didn't download to my apple tv? Thanks
Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer. -
HT5622 How to get a refund for a purchase that didn't go through
How to get a refund for a purchase that didn't go through
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
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