I want a refund for my app purchase.

Hello,
I download a app call "iblack-unwanted call" for my iphone 5. It doesn't work and I want my money back. I want to block a caller from texting and calling. I saw the reviews and it show that it was positive. But once I download it, it look different from the preview and it's not blocking the calls.

If you've tried contacting the app's developer and not had a reply then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

Similar Messages

HT204396 How to I submit a "Refund for In-app purchases made by a minor" request?

Received an email from "insideapple" about applying for refunds for in-app purchases made by a minor. I want to request refunds on quite a few in-app purchases made by a child without my knowledge/permission. The email about getting a refund had a link. The link took me here.
How do I submit a refund request?

Hi mario_08
You are not addressing Apple here... this is a user to User Technical Support Forum.
For your issue... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT4009 refund for in-app purchases made by minor

how do I submit for a refund for in-app purchases made by a minor?

Click here and ask the iTunes Store staff for a refund.
(103881)

HT201304 Where is the form to request the "refund for in-app purchases made by a minor?

Where is the refund request form located on your website. I am looking for the "Refund for in-app purchases made by a minor"

How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
In th furuter set the Restrictions that prevent in-app purchases
Also you can try:
https://getsupport.apple.com/ServiceOptionAction.do

HT201304 How do I request a refund for "Refund for In-App Purchases made by a minor"? I received an email on this with a link that takes me into a loop with no request form to fill out as the email states. :(

How do I request a refund for "Refund for In-App Purchases made by a minor"? I received an email on this with a link that takes me into a loop with no request form to fill out as the email states.

Did you do this
How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
or maybe
1 - Use the Express lane and start here:
https://expresslane.apple.com
or the general place
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57

HT3702 I need customer support on refund for an app purchase that was made by my child, thanks

Hey I need info on who to contact about a refund on an app purchased by mistake....thanks

To report an issue with a purchase, follow these steps:
• Open iTunes. If you are already signed in, skip to step 4.
• Choose Store > Sign in.
• Enter your account name and password, then click the Sign In button.
• Choose Store > View My Account
• Click the Purchase History button
• Click the Report a Problem button at the bottom of your purchase history
• Click the arrow next to the purchase with which you want to report an issue
• Click the Report a Problem link next to the item with which you wish to report an issue
• Click the Problem menu
• Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
• Write comments about the issue (optional).
• Click the Submit button

I want a refund for an app that didn't work

How do I get a refund for an app that does not work as described? I went to iTunes and chen I click on the "report a problem" link it just takes me to the apple website and I ahve no ides how to proceed.

Click "Support" at the top of this page, then click the link under "Contact Us".

HT4009 request refund for in-app purchases made by minor

Where and how do I request a reund for in-app purchases made by a minor

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I got refunded for an app purchase but it hasn't showed up in my credit card

I got refunded for an app but the payment hasn't showed up on my credit card.....what happened?

i received a mail saying ....your money is refunded but i didn't receive the amount still .....where do i get the amount refunded .....and i removed my credit card details from the appstore......!!1

Can I get refund for in-app purchase that doesn't work?

I bought a "no ads" in-app purchase for a game. At first the ads were removed. After a few software updates, the ads come back.
When I asked for a refund, apple refers me to the developer's web site. When I go to the web site, there is no way to ask for support.
Have you ever paid for an in-app purchase that doesn't work? What is the recourse?

If you haven't gotten a refund from iTunes Store before, you might be able to. Get in contact with support to see:
http://www.apple.com/emea/support/itunes/contact.html

How to get help with refund for in app purchase

I downloaded the free app "Bakery Story" without realizing it was an app that allowed the user (in this case, my child) to run up a bill very quickly with in-app purchases (using my real money instead of the play money within the game). As soon as I received the statement from Apple about these unexpected purchases, I enabled the parental controls that block purchases from within apps like this. I am trying to use Apple website to find the rightbplace to request a refund on those purchases, but I only get so far with the express lane before I get a "server not responding" message. Any ideas for how to get help? (clicking the Report a Problem" link in the invoice email doesn't work either (and my WI fi Internet connection seems fine).

These Links may be Helpful
Mac Apps Store Customer Service
http://www.apple.com/support/mac/app-store/contact.html?form=account
iTunes Customer Service Contact
http://www.apple.com/support/itunes/contact.html

HT4009 request refund for in-app purchase

Hello,
I've been going around and around trying to find how to submit a request for refund of an in-app purchase that I never received.
I click on "report a problem" yet, no options to report a problem are available, just a huge list of FAQs and other articles on policies etc.
If someone can direct me where or how to actually submit the request, I would be grateful for that.
But, I'll submit my request here anyhow.
I was emailed a Receipt for the Purchase by iTunes. Upon seeing the receipt I was surprised, because when I attempted to make the in-app purchase it did not complete, and i did not receive the product I was trying to purchase. Although, I am apparently being charge for it. I pasted a copy of the receipt below.
So, my request is either a refund or credit toward my next iTunes purchase.
Thank you.
Deborah
iTunes user ID:
COPY OF EMAILED RECEIPT OF PURCHASE:
Billed To:
xxxxxxxxxxxxxxxxxxx
   Oakland, CA 94610-2730
USA
Order Number: MG******DG
Receipt Date: 05/02/12
Order Total: $4.99
Billed To: Visa .... 9018
Item
Seller
Type
Unit Price
Virtual City Playground, 55 Invest Points
     Report a Problem
G5 Entertainment
In-App Purchase
$4.99
Subtotal:
$4.99
Tax:
$0.00
Order Total:
$4.99
Please retain for your records.
Please See Below For Terms And Conditions Pertaining To This Order.
Apple Inc.
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/store/
Apple ID Summary •   Purchase History
Apple respects your privacy.
Information regarding your personal information can be viewed at http://www.apple.com/legal/privacy/
Copyright © 2011 Apple Inc. All rights reserved
<Personal Information Edited by Host>

How the **** do you contact Apple re refunding money taken out of my bank account for failed Bejewelled inapp purchases that said error made me sign into itunes account, update my security number for credit card and still didnt download????? Going round and roundin circles trying to report a problem with it
how were you able to do it

Refund for in-app purchase

I have contacted the game developer for an issue I have with an in-app purchase. They have told me to contact iTunes for a refund. I have been through my purchase history and clicked "report a problem" but all I get is a new browser window directed to the Support - iTunes page. Where am I going wrong?
Thanks in advance,
itme999...

Hi ...
Make sure and turn off subscriptions if you have not already done so.
iTunes Store: About In-App Purchases
iTunes Store: Purchasing and managing auto-renewing subscriptions

Refund for in-app purchases by a minor

The link in the email dated April 9th is not working for me. Can anyone help me with the link to apply for a refund for the in-app purchases by a minor.

amouse,
Try https://getsupport.apple.com/ServiceOptionAction.do

HT4009 how can i get refunds for unauthorized app purchases?

My child got passed my iPad security. I didn't think he was smart enough. He is five years old. He spent over $100 dollars on Dragon City. I'm actually not sure yet how much he spent, I'm trying to sort through it. He did it within 10-minutes, so it shouldn't be hard to track. The charges go to iTunes. (Their FAQ says that I would need to go to Facebook for reimbursement but not sure how that makes sense.) Anyone have any advice?

Look at the link Diavonex posted.
Or see:
Refunds from the App Store or iTunes Store

I want a refund for my app purchase.

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