I want "non HP printer cartridge" pop ups to go away on my Mac Mini computer. Please help
When my son is streaming Netflix, "non HP Printer cartridge" pop ups cover the screen like a virus has taken over.
No matter if I close them out or hit OK, they just sit there and I have to drag them over to the right lower corner and they will not be trashed. I have an HP Photosmart 6520 that is connected wirelessly. HP phone tech support told me that because it is a non HP cartridge (refill) , that happens to work better and longer than the original HP cartridges, they cannot help me get the pop ups to go away. Funny thing is that the printer has always worked well with these cartridges, and these pop ups just started appearing after I upgraded my Mac to the latest update. HP tech support told me to turn the wireless "Off" on the printer and said maybe that would help. Solutions??? Joseph
Hello heyjophi,
Welcome to the HP Forums.
I see that you are having an issue with a "non HP Printer cartridge" pop up on the screen.
This pop up will more than likely keep happening as long as you are using cartridges that are refilled. The cartridge has a chip that lets the printer know how long it has been in the printer and it causes a popup on the computer screen. The only other way to get rid of this, other than using Genuine HP ink cartridges, is to uninstall the software from the Mac.
I do apologize for the inconvenience on this matter.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP
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Non-HP printer cartridges installed
I keep getting the message that "Non-HP cartridges are installed"
I am fully aware of this and do not need to keep getting notified evertime I print something. I know that this is just HP trying to get us to use their cartridges because they are so much more expensive and that they will continue to bother me until I submit .. .so is there a way to just turn this message off.
How do I turn this off?Sorry that you are having a problem with the "non-HP cartridge" error message.
There is no way to get rid of this error notification. It will only go away when a geniune HP cartridge is placed inside the printer.
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