I want the iCloud upgrade I was promised. But how do I get Apple to supply?

Apple kindly told me a few months ago that my iCloud account was being "upgraded" and then, more recently, that I should check my payment details so that they could charge me for my new 25gb storage. So I did and my current, active credit card details were bang put to date. I waited for my new iCould limit to be raised for which I was only too happy to pay. Then I received an email (which would not allow me to reply) from Apple saying they couldn’t collect the money and so my storage was being downgraded. I then set out on a turbulent journey to correct this - first an online chat with Apple: they couldn’t help so gave me a high-price phone number to ring, That rang for 20 minutes before I hung up. Anyone else had this problem and resolved it. I love Mac products. I hate their (lack of) support.

Welcome to the Apple Community.
Print from the calendar application on your PC, not from the iCloud.com web portal.

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