I want to ask that i am from india and did not download a particular game but have been charged for it and how do i get a refund and who can i contact for game downloading through itunes as i got a bill through that
Kindly help
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.
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I am on a PAYG Everything Pack but have been charged for texts
Everything Pack is meant to give me Unlimited Texts but, on 28/07/15, I have been charged for texts to wife and son mobiles. Not happy. No point trying to find out via Twitter or Facebook as they won't tell you anything. No Live Chat facility.
Hi ,
I'm really sorry to hear about this - let me see if I can help, or at least point you in the right direction. So, you may want to contact the EE Customer Service team over the phone, if you don't think Twitter or Facebook will be able to resolve this for you. I'm not sure why you would have been charged - unless it was a premium service, for example you were texting a charity to make a donation, but I can see you say it was just your wifes & sons mobile number, so yeah... contacting EE directly is probably the best course of action. They'll definitely be able to help you with this one. Here's how to get in touch with the EE Customer Service team:
If you'd prefer to talk to someone, you can dial:
150 from your EE mobile phone
If you're ringing from another phone, it's 01707 315000
For handy text codes & more, check out this page: http://ee.co.uk/help/get-in-touch Good luck,Titanium Was my post helpful? Please take 2 seconds to hit the 'Kudos' button below -
I have been Charged for purchasing something i never bought
I have been charged for purchashing something on itunes that i never did, how can i resolve this problem? I'm really confused
If you didn't buy the item, and nobody else has access to your account or devices, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I recently bought an ipad 2 and wanted to use all the apps on my iphone4 on my ipad but have been charged for the first app I downloaded when I use the same apple id. What should I have done to share the apps and should I have been charged? 2 months ago when I got a new iphone, i was told in order to get all my apps back as I hadn't backed up my files, if I used the same apple id I would 'purchase' the app, but then would not be charged as apple would recognise that I have already purchased the app. That worked, but when I did the same thing on my ipad 2 using the same apple Id, I was charged... what should I have done and is this right as I thought the whole point of having multiple apple devices was I could share apps between devices. please help! thanks.
Using the same Apple id and Password you should be able to download purchased apps without being charged again.
I download to an iPad/iPad2/iPhone3 & iPhone4 with no problem. -
I have been charged for downloading Indira Budiman from itunes multiple times, how to report to itunes? Is anybody else also having problems like this? And also need to know how to block them from charging again?
I don't know who/what Indira Budiman is, but you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's an app then does it allow you to make in-app purchases within it ? If it does then you can turn off in-app purchases via Settings > General > Restrictions on your device. -
My iTunes got deleted off my computer before I had updated my iPhone. When I reinstalled it everything was gone! I lost all my itune purchased apps and songs!! Is there anyway apple can help me get them back??? And who can I contact?? Please help I really need my music back!!
It has always beenv ery basic to always maintain a backup copy of your computer for just such an occasion. Use your backup copy to put everything back.
If you have failed to backup, then you can redownload some content. Open itunes store, click Purchased, under Quick Links -
Hi, How do I contact Itunes? I have been charged for items I have not ordered or authorised?
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Hi, I rented 4 movies last night which I have been charged for however seem to have disappeared from my iTunes. I have not watched any of them or opened them. Can you please tell me whats happened?
While we all have MacBooks in this forum most of us don’t have Lion. There's a Lion Support Community where everybody has Lion.You should also post this question there. https://discussions.apple.com/community/mac_os/mac_os_x_v10.7_lion
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I was downloading some songs when I lost my internet connection. There is no sign that these songs reached my iTunes but i have been charged for these songs anyway. What should I do?
It's possible that the message you got was to update the AirPort Express Base Station's (AX) firmware...and that something might have gone wrong during the upgrade.
Let's start by performing a "factory default" reset on the AX to get it back to it's original "out-of-the-box" condition.
Then, let's set it up to work with your cable modem...
AirPort Express Base Station Setup (AX) w/High-Speed Cable Modem
Modem/Router Power ReCycling (optional)
- Power-off the Cable modem, AX, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
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- Power-on the AX; Wait at least 5 minutes.
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Setup the AX
With the network components powered down, set up the AX, using the AirPort Admin Utility, either connect to the AX's wireless network or connect your computer directly (using an Ethernet cable) to the Ethernet port of the AX, and then, try these settings:
AirPort tab
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- AirPort Network Name: <whatever you wish or use the default>
- Create a closed network (unchecked)
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- Channel: Automatic
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Internet tab
- Connect Using: Ethernet
- Configure: Using DHCP
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Network tab
- Distribute IP addresses (checked)
- Share a single IP address (using DHCP & NAT) (enabled)
Do not, at this point, set up any security (i.e., WEP/WPA encryption, closed network, etc.) to first make sure the AX is operating properly. Try to access the Internet wirelessly with your MacBook. If you're successful, go ahead and add any security features you wish. -
HT1689 Who do I contact if I have been charged for something I haven't purchased?
I recently checked my bank statements and I have noticed at least on 5/6 occasions I have been charged for things ranging from £11 to £2.99, I have only purchased one book during the whole time I have used apps. Who do I contact to sort this out?
I'm not sure what 'I do to know what' means, but you can view the purchase history on yoru account via your comptuer's iTunes : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
If you don't recognise the charge, and nobody else has access to your account or devices and made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I am trying to download songs onto my PC it gets to about 85% downloaded and then freezes I have to turn off and restart but then I have been charged for the item but it is not available in my downloads can anyone help?
Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer. -
i bought iphone 5 from somebody and i can't contact him again and i didn't know his icloud account to activate my mobile,so what shall i do?? please help
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If you cannot get this information from the seller
Removing a device from a previous owner’s account
you need to return the Device for a refund, as you will not be able to re-activate it. -
HT204266 Un downloaded app I have been charged for what do I do?
I have been charged for the app but it hasn't downloaded and does not appear in my purchases. I have an itunes receipt.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I have been charged for a purchase that I have not made
Hi,
I have been charged for a purchase that I have not made (just seen on my online banking) and it does not appear on my purchase history can anyone let me know how I get in touch with apple as I am strugglng to find any contact details for this.
I haven't made any purchases that have cost me only free apps.
Anyhelp much appreciated.
ThanksYou can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
But if nothing show on your account's purchase history (you only have the one account to which that card has been attached) : http://support.apple.com/kb/HT2727
and it's not a temporary store holding charge : http://support.apple.com/kb/HT3702
then you may also want to contact your card issuer -
I have been charged for a book i did not ask for? also how do I get apple to change to my new I pad?
I have been charged for "the Forgotten by David Baaldacci. This book I did not order and don't know where it came from?
also how do I get amazon to down load books on my NEW I pad 2? It still wants to go to my old I pad. I would like to use my new pad.For Amazon stuff you should consult the Amazon help and forums. It has nothing to do with Apple or iBooks.
For your wrong book problem, try using the "report a problem" link on your receipt or in the Purchases section of your iTunes account.
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